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Genesis of Naples - Service Center

Naples, FL

4.5
360 Reviews

360 Reviews of Genesis of Naples - Service Center

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July 02, 2025

Pawel Bartnicki is always professional and knowledgeable. After many years I trust his advice, Even with the construction there was a comfortable place to wait. More

by PNICHOLS1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki.
Jul 03, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with us at Genesis of Naples! We're pleased to hear that Pawel's professionalism and expertise have earned your trust over the years. We appreciate your patience during our construction, and we're glad you found a comfortable spot to wait.

June 30, 2025

Fantastic experience! This was my first time having any car issues, so I wasn't sure what to expect. I am overjoyed with the result and expeirence overall. Jorge and Tim w More

by Kimberly Bello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Genesis of Naples responded

Kimberly, we're elated to hear that Jorge and Tim provided such a fantastic experience at Genesis of Naples! It's great to know your car was repaired promptly and the team went above and beyond with additional services. Thanks for recommending us, we look forward to seeing you again in the future!

June 29, 2025

With the construction, it's a real pain to get my car service, however Pawel Bartnicki expert assistance, the pain is quickly replaced with a high degree of satisfaction. More

by jerry@dugganandbrown.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Jul 02, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel's expert assistance made your service experience at Genesis of Naples satisfying despite the construction challenges. Thank you for sharing this feedback!

June 29, 2025

Pawel Bartnicki was helpful, professional, polite and most importantly knowledgeable. Answered all my questions and car service was finished and ready well ahead of his time estimate. Couldn’t have asked More

by bogey23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Jul 02, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with us at Genesis of Naples! We're happy to hear that Pawel provided such excellent service and exceeded your expectations. We look forward to welcoming you back on your next visit!

June 29, 2025

We own a G70 and a GV80, and love them both. Great cars and excellent service. Responsive, friendly, proactive, and timely. Would highly recommend both. And Peter in service is a 'rock star'! More

by fpm33139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks in service
Jul 02, 2025 -

Genesis of Naples responded

Thank you for sharing your positive experience with Genesis of Naples! We're glad you're enjoying both the G70 and GV80, and we'll be sure to pass along your compliments to Peter in service.

June 28, 2025

Initial person greeting me wasn't helpful, actually irritating. On the return visit things went much better. More

by jwswan56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Genesis of Naples responded

I'm very sorry that you had a negative experience. We expect so much more for our customers and I want to personally ensure that your future services continue to improve. Would you please reach out so we can discuss what happened here? Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

June 28, 2025

great people very trustworthy great service excellent work easy to schedule service and very efficient More

by ERICOTCHET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davies
Jul 01, 2025 -

Genesis of Naples responded

Eric, we're pleased to hear that you found our team at Genesis of Naples trustworthy and efficient! Thank you for sharing your positive experience with us.

June 28, 2025

Excellent Service - all issues corrected - Like working with Pawel Bartnicki quick to respond to all my questions More

by chuckvuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Jul 01, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with us! We're happy to hear that Pawel and the Genesis of Naples team provided excellent service and addressed all your concerns promptly.

June 28, 2025

My recent service experience at Genesis of Naples was excellent. My appointment time was honored, my G80 was fully serviced while I waited and returned to me cleaned inside and out. My service consultant More

by Bmpellett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kalinowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC
Jul 01, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback with us, Barry! We're glad that JC and our team at Genesis of Naples took great care of your G80 and kept you informed throughout the process. Safe travels until next time!

June 26, 2025

We have purchased two vehicles from this dealership service has been awful My husband’s GV80 has been there for two weeks, no parts in stock have to order then they come in damaged or not at all. Co More

by JEAN_DURKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
J C Davies is the ONLY one who has been great
Jun 27, 2025 -

Genesis of Naples responded

Jean, we're sorry to receive this feedback and have spoken with your husband multiple times regarding his vehicle. Please have him reach out directly if there are any lingering concerns our service team can address.

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