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Genesis of Naples - Service Center

Naples, FL

4.5
276 Reviews

276 Reviews of Genesis of Naples - Service Center

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April 25, 2025

Got me in quickly! Replaced 2 tires in a couple of hours. Peter gave good advice. More

by PCCOGLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Frank
Apr 25, 2025 -

Genesis of Naples responded

Thanks for stopping in at Genesis of Naples for some new tires! We are glad that Peter gave excellent advice.

April 25, 2025

Pawel was absolutely terrible terrible service terrible people what an absolute xxxx show would consider getting a Mercedes More

by MIKE@CGACCOUNTING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Genesis of Naples responded

I'm sorry to hear about your experience with our service. We strive for excellence and, if you're open to discussing further, please reach out so we can address your concerns directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 24, 2025

Can’t wait for new facility to be built. The layout of present service area is too crowded. More

by benmerjac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Banks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
Apr 24, 2025 -

Genesis of Naples responded

Thank you for leaving Genesis of Naples a review! We are excited about the new facility being completed and look forward to you seeing it soon!

April 24, 2025

No body answers the phone, must wait too long to make an appointment. No loaner cars available. Service writer had no personality. However the dealership is under construction. Still no excuse! More

by KWH1953
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexandra Celis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback. We apologize for the inconvenience you've experienced with our service and communication, especially during construction. We're working hard to improve these areas and appreciate your patience as we make necessary adjustments. If there's anything specific you'd like to discuss or need assistance with, please feel free to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 24, 2025

The young man who took care of me was very courteous and attentive. Looking forward to seeing the new site. More

by jerryrichmanesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Genesis of Naples responded

Jerry, we're delighted to hear that you had a positive experience with our team at Genesis of Naples. We can't wait for you to see the new site too!

April 24, 2025

JC is very professional and accommodating. He kept me informed throughout the process and the repair outcome was great! I would highly recommend him. More

by ctaveras72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davies
Apr 25, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with JC and the team at Genesis of Naples! We're delighted to hear that everything went smoothly and appreciate your recommendation. If there's anything else we can do, just let us know!

April 24, 2025

JC Davies was so helpful. Very professional. I Understand work is being done on showroom but waiting area is terrible. Again JC was wonderful. If you want a review of your More

by maryanncashin922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davies
Apr 25, 2025 -

Genesis of Naples responded

Maryann, thank you for sharing your feedback! We're glad to hear JC provided excellent service at Genesis of Naples. We appreciate your patience with the showroom updates and will take note of your suggestions regarding the review process.

April 23, 2025

It would have been five stars but one of my issues was not corrected. The steering wheel makes a noise when turning. I was to it was lubricated and corrected. I still have the same problem! More

by Timrogersrealtor
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Apr 23, 2025 -

Genesis of Naples responded

Thank you for bringing this to our attention. We're sorry to hear about the ongoing issue with your steering wheel at Genesis of Naples, and we want to make it right. Please reach out so we can address this promptly!

April 23, 2025

Pick up and service was as promised. Was disappointed that a vehicle wash was not done as agreed to when vehicle was purchased. Also Tc service advisor would not respond to two days of t More

by wvara
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tc
Apr 23, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback. It's disappointing to hear about the missed vehicle wash and lack of communication from our service advisor, as we strive for excellent customer focus. We apologize for any inconvenience this caused and would like to address it promptly. Please feel free to reach out so we can make things right. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

April 23, 2025

This is my second review responding to a service issue that was not corrected as reported. I can be reached at 404 307-6633. Tim Rogers More

by Timrogersrealtor
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawler
Apr 24, 2025 -

Genesis of Naples responded

Thank you for reaching out to us at Genesis of Naples, Tim. We're sorry to hear about the unresolved service issue and appreciate your patience. Our team will be in touch shortly to address this matter directly with you.

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