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Genesis of Naples - Service Center

Naples, FL

4.5
305 Reviews

307 Reviews of Genesis of Naples - Service Center

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May 15, 2025

Scheduled regular maintenance on line. Dropped car off and although very busy was taken care of right away. Received a call when service was complete at the time I was given. Service rep p More

by JACYMANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
May 16, 2025 -

Genesis of Naples responded

We're delighted to hear that your maintenance experience was smooth and efficient at Genesis of Naples. Our team is always here to ensure everything goes seamlessly, including addressing any issues like the chrome striping. Thanks for sharing your positive feedback!

May 15, 2025

Quick easy and efficient! With a car!! jC was wonderful on both ends. Thank you More

by christineltd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Celis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Genesis of Naples responded

We really appreciate your positive review, Christine! Thank you for choosing Genesis of Naples and for giving our team a shoutout. Safe travels!

May 15, 2025

Compared to Fort Myers genesis this place is heaven on earth. They were professional and did what they promised. More

by prebuild
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC my service writer was excellent. I’m a dinosaur and don’t like having to go thru a lot to talk to someone but I guess that’s the way it goes these days.
May 16, 2025 -

Genesis of Naples responded

We're delighted to hear that your experience at Genesis of Naples was heavenly and met all expectations. Thank you for choosing us, and we look forward to serving you again!

May 14, 2025

Excellent service very courteous. Very accommodating in a difficult situation with the renovation at the dealership. More

by LIVIN2CRUISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Genesis of Naples responded

We're glad our team at Genesis of Naples provided excellent service and handled the situation with courtesy. Thank you for your understanding during our renovations—see you next time!

May 13, 2025

Genesis of Naples is a great dealership. The experience will on be enhanced with the new dedicated dealership - not shared with Hyundai. More

by eambler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arlington Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Poeling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC in service is not listed above and he is excellent.
May 13, 2025 -

Genesis of Naples responded

Thank you for the positive feedback! We're excited about our new dedicated dealership at Genesis of Naples and look forward to providing an even better experience. We appreciate your support!

May 13, 2025

Dealing with Genesis of Naples and with Pawel is a pleasure. It weighs heavily in the decision as to where to buy my next car. More

by ebhebeka
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kalinowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pawel Bronski
May 13, 2025 -

Genesis of Naples responded

We're delighted to hear that your experience with Pawel and Genesis of Naples has been so positive! We look forward to assisting you with your next car purchase. Thank you for choosing us!

May 11, 2025

The Genesis service experience is efficient, timely and relaxing me, as a customer. The associates all communicate very effectively. The Concierge Desk is very knowledgeable and accessible. Well managed s More

by pdeagman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Genesis of Naples responded

We're delighted to hear that our team at Genesis of Naples provided you with an efficient and relaxing service experience. Thank you for highlighting the effective communication and knowledgeable Concierge Desk! We appreciate your feedback.

May 11, 2025

Work was completed in the right amount of time. Staff were extremely friendly and helpful. More

by JOHNTKOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnik
May 12, 2025 -

Genesis of Naples responded

We are so happy that our Genesis of Naples team earned your 5 stars. Thanks!

May 09, 2025

Work was completed in the right amount of time. Staff were extremely friendly and helpful. See you in the fall. More

by BABSSUM46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Genesis of Naples responded

We're delighted to hear that your experience with Genesis of Naples was timely and pleasant! Our team looks forward to welcoming you back in the fall. Safe travels until then!

May 09, 2025

Great service and personal attention to customers. It was so great to feel like you were important to them. More

by GLORIAFLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Genesis of Naples responded

We're delighted to hear that you felt valued during your visit to Genesis of Naples! Our team is dedicated to providing excellent service and personal attention. Thank you for sharing your experience with us!

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