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Genesis of Naples - Service Center

Naples, FL

4.5
276 Reviews
Call Service Center (239) 325-1999

276 Reviews of Genesis of Naples - Service Center

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March 27, 2024

JC was great and very helpful. I got a loaner car which was comparable to my Gv70. Great customer service! More

by cmschouw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
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Mar 27, 2024 -

cmschouw responded

The overall experience purchasing my GV70 at the Naples dealership has been very positive. The first Valet service was very convenient and Jc was excellent. Thank you!

Mar 28, 2024 -

Genesis of Naples responded

It was our pleasure to accommodate you and provide a loaner during your recent service at Genesis of Naples. Thanks for the shoutout - see you and your GV70 down the road!

March 26, 2024

Nothing personal ,but when I bring car for fixed, they damage my new 2024 GV80, break front bumpers brackets both sides and also left fender molding bracket, they repaint molding which is color not matchi More

by Eddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar
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Mar 27, 2024 -

Genesis of Naples responded

Eddy, I'm sorry to hear about your frustration. We understand you're disappointed, but we expect professionalism and respect from our customers as well, and we cannot work with people who berate our staff. We wish you the best going forward.

Mar 27, 2024 -

Eddy responded

And you also turned out to be a big deceiver.who I berate.i always was nice with all of your employee.now one can said I was berate. please be professional and don't blame customers what's never was done.

March 19, 2024

Had to wait 8 weeks to get windshield wipers/spraying repaired on my new Genesis. Had an appt. and still waited 6 hours. I was the very last person to leave. No one even showed me the lounge. I was mis More

by lisas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
powell
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Mar 20, 2024 -

Genesis of Naples responded

I'm really sorry to learn about the long wait and lack of accommodating service during your visit. We want our customers to feel comfortable and satisfied throughout their time working with us, so it's disappointing to know we fell short in this instance. I'd like an opportunity to discuss this further and ensure it doesn't happen next time. Please give me a call when you have a moment. Thank you, Joy Zellers-Rautenkranz - Operations Manager (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

March 09, 2024

Reference my 28 month old, $60,000 2022 Genesis G80 with 17,500 miles, the air conditionings blows hot air. Soonest appointment - six-plus weeks. South Florida with no air conditioning. The vehicle is us More

by Jerry D
Recommend Dealer
No
Employees Worked With
Pawel Bartnicki
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February 15, 2024

Very professional experience, they were ready for me so no waiting, exceptional waiting area. Highly recommend More

by ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
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Feb 15, 2024 -

Genesis of Naples responded

We're glad to know you had a professional and efficient experience at Genesis of Naples. Thanks for recommending us, we appreciate it!

February 02, 2024

Customer service is amazing, service advisor takes the time to explain all in detail, I am very happy with the service. More

by R_arango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki, Michelle Leon
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Feb 02, 2024 -

Genesis of Naples responded

We're delighted to know you had a great experience with our service advisor at Genesis of Naples. We always aim for transparency and thorough explanations! Thanks for your feedback.

January 20, 2024

Great service. Everyone was friendly and helpful. They took care of me right away. Very pleased. More

by Mswerner123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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Jan 22, 2024 -

Genesis of Naples responded

Thank you for the review! We hope to see you again at Genesis of Naples. Safe travels!

December 16, 2023

Very friendly, very efficient The young man who was the representative was there to please More

by davidrogers24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
Report | Print
Dec 18, 2023 -

Genesis of Naples responded

David, thanks so much for the five-star review! We are happy to hear the Genesis of Naples team was friendly and efficient. Until next time!

December 15, 2023

Genesis of Naples Service: I dealt with JC and could not have hoped for a better technical service specialist. More

by Vermonta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Service Dept
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Dec 15, 2023 -

Genesis of Naples responded

We're delighted to know that JC and our team at Genesis of Naples were able to provide you with top-notch service. Thank you for your kind words!

December 13, 2023

The Naples, FL GENESIS dealer recently completed routine maintenance on my GV80. As usual, Peter and his colleagues in the service department provided a professional and impressive service experience. More

by Acmartinez56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter-service department , Michelle Leon
Report | Print
Dec 13, 2023 -

Genesis of Naples responded

We're glad to know that Peter and the rest of our service team at Genesis of Naples provided you with a top-notch experience. We appreciate your kind words about their professionalism and efficiency. Thanks for choosing us!

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