Genesis of Naples - Service Center

Was disappointed that it took 30 days to get an appointment for diagnostics but service was great. appointment for diagnostics but service was great. More

The dealership is overwhelmed. This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end, it was determined that I needed a new fuel line. BUT IT TOOK ELEVEN DAYS BEFORE THEY EVEN LOOKED AT IT. No loaners available so I had to use Enterprise car rental. I received misinformation (or no information) from the service advisor multiple times. Tried to call to get a status update and the phone just rang and rang and eventually disconnected (multiple times). I had to go there in person to find out what was happening. Far from the "Genesis Experience" that was sold when I bought the car. More

JC was very friendly and professional. He got me in and out quickly. We will be back next season He got me in and out quickly. We will be back next season More

First rate customer service. Reliable advice on maintenance needed on my vehicle. Easy to schedule.service. Reliable advice on maintenance needed on my vehicle. Easy to schedule.service. More

THEY UNDERPROMISED AND OVERDELIVERED AS TO MY NEEDS. THEY ASSURED ME THAT THEY COYULD TAKE ME HOME AND PICK ME UP THE NEXT DAY (NOT THE GREATEST SOLUTION, BUT ACCEPTABLE) AND THEN THEY COMPLETED WORK T THEY ASSURED ME THAT THEY COYULD TAKE ME HOME AND PICK ME UP THE NEXT DAY (NOT THE GREATEST SOLUTION, BUT ACCEPTABLE) AND THEN THEY COMPLETED WORK THE SAME DAY (ONLY ABOUT 1.5 HOURS OF WAIT). PETER FRANKS DID VERY WELL. More

Excellent service and communication, friendly and respectful staff. I bought my GV70 up north but I will always do my service here. respectful staff. I bought my GV70 up north but I will always do my service here. More

Quality workmanship Facility is all torn apart being renovated; tough to maneuver in the area. renovated; tough to maneuver in the area. More

As the car only has 11,000 miles and have no problems. The only problem I had to wait 4-5 weeks for an appointment. The only problem I had to wait 4-5 weeks for an appointment. More

I'm sure service will be improved once new facility is constructed. Not sure what Genesis was thinking as no one seems to have a dedicated service center. constructed. Not sure what Genesis was thinking as no one seems to have a dedicated service center. More

JC was great. He wanted to make sure I was home and had someone to deliver it back. He went over everything and wanted to make sure that the experience was great He wanted to make sure I was home and had someone to deliver it back. He went over everything and wanted to make sure that the experience was great More