Genesis of Naples - Service Center

Peter Frank was excellent in handling the issue with the GV80. He quickly figured out what needed to be done and arranged for the repair without delay. He also arranged for a ride to my work place. 100% GV80. He quickly figured out what needed to be done and arranged for the repair without delay. He also arranged for a ride to my work place. 100% satisfaction with the responsiveness and professionalism. Thank you. More

Thank you to JC the Genesis service writer for an excellent experience. My appointment was 1 pm. Completed by 2:15 excellent experience. My appointment was 1 pm. Completed by 2:15 More

Jorge was great, very responsive and kept me informed all along the way. Appreciate the attention. along the way. Appreciate the attention. More

Pavel makes owning my Genesis a pleasure. He is the best at customer service! I am really happy, especially after my very bad experience renting a car and trying to get reimbursed. That was He is the best at customer service! I am really happy, especially after my very bad experience renting a car and trying to get reimbursed. That was a nightmare!!! More

My experiences over the years have been exceptional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional. More

My car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better W appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested aMy car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch a other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested a loaner car so I can make my appointment and they were out. However, they did cover a Uber round-trip, which I ended up not needing because the car was finished in time I could say that the Hyundai owners may not have experience the same level of care that I did as a Genesis owner. One improvement would be to have a specific check in line for Genesis owners, to expedite everything in advance. The digital interface on the owners app, and also from the dealers app and text messaging works well although an enhancement would be to add an estimated finish time on the text messages as you receive them throughout the process More

Wonderful service. I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it is all shiny and like new. So happy that they didn't give me a difficult time, just did what they should have. More

i was not happy that I had A tire guarantee I informed the sales that it was in my set of console. He said he couldn’t find it after I paid and left sure enough that was a guarantee he was in there so I h the sales that it was in my set of console. He said he couldn’t find it after I paid and left sure enough that was a guarantee he was in there so I have to apply online to get reimbursed for the money all these dealerships want to sell these guarantees but another dealership that you didn’t buy the car I don’t want to represent it or take care of you. Is it my fault that you get a better deal at another dealership close by? I experienced the same problem with Mercedes-Benz cause I bought a new Mercedes-Benz years ago in Fort Myers and got the same type of service in naples I expected more from Genesis. Thank you. More

Nicely done! Fast, courteous and efficient. . Doesn’t hurt that the coffee is good, too! Fast, courteous and efficient. . Doesn’t hurt that the coffee is good, too! More

Service advisor Jjc was great. Work was finished right when he said it would be Work was finished right when he said it would be More