Genesis of Naples - Service Center

Took me over two months to get an appointment. And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut f And I had to wait over two hours to get an oil change and check. Construction is being done and the wait area was noise and the door slamming shut for two hours. More

Peter was very professional and kept me informed about my GV80 during service. He told me it would take 2 hours and it was right on time! GV80 during service. He told me it would take 2 hours and it was right on time! More

Pleasant to deal with, Robb Reilly the best, no pressure, works with you and makes it happen. Overall a great experience. works with you and makes it happen. Overall a great experience. More

Peter Franks was great! He answered all my questions. He was extremely pleasant and efficient. The service was completed quickly too. He answered all my questions. He was extremely pleasant and efficient. The service was completed quickly too. More

Peter Franks was great to work with. Valet service is a great benefit of dealing with Genesis of Naples. Valet service is a great benefit of dealing with Genesis of Naples. More

Service was quick and professional. JC was very friendly and helpful. This was as good an experience as I have had at a dealership. JC was very friendly and helpful. This was as good an experience as I have had at a dealership. More

Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RENTAL…TERRIBLE CUSTOMER SERVICE AND SERVICE DEPARTMENT. WOULD NOT BUY A CAR FROM THIS DEALERSHIP…. More

Was disappointed that it took 30 days to get an appointment for diagnostics but service was great. appointment for diagnostics but service was great. More

The dealership is overwhelmed. This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end This is my first major repair experience (other than oil changes). It was a disaster. I smelled gas in the cab of the car and outside. In the end, it was determined that I needed a new fuel line. BUT IT TOOK ELEVEN DAYS BEFORE THEY EVEN LOOKED AT IT. No loaners available so I had to use Enterprise car rental. I received misinformation (or no information) from the service advisor multiple times. Tried to call to get a status update and the phone just rang and rang and eventually disconnected (multiple times). I had to go there in person to find out what was happening. Far from the "Genesis Experience" that was sold when I bought the car. More

First rate customer service. Reliable advice on maintenance needed on my vehicle. Easy to schedule.service. Reliable advice on maintenance needed on my vehicle. Easy to schedule.service. More