Genesis of Naples - Service Center

Sales department communication was terrible. No-one answers the phone and no-one returns calls. No-one answers the phone and no-one returns calls. More

Got me in quickly! Replaced 2 tires in a couple of hours. Peter gave good advice. Replaced 2 tires in a couple of hours. Peter gave good advice. More

Pawel was absolutely terrible terrible service terrible people what an absolute xxxx show would consider getting a Mercedes people what an absolute xxxx show would consider getting a Mercedes More

Can’t wait for new facility to be built. The layout of present service area is too crowded. The layout of present service area is too crowded. More

No body answers the phone, must wait too long to make an appointment. No loaner cars available. Service writer had no personality. However the dealership is under construction. Still no excuse! appointment. No loaner cars available. Service writer had no personality. However the dealership is under construction. Still no excuse! More

The young man who took care of me was very courteous and attentive. Looking forward to seeing the new site. attentive. Looking forward to seeing the new site. More

JC is very professional and accommodating. He kept me informed throughout the process and the repair outcome was great! I would highly recommend him. He kept me informed throughout the process and the repair outcome was great! I would highly recommend him. More

JC Davies was so helpful. Very professional. I Understand work is being done on showroom but waiting area is terrible. Again JC was wonderful. If you want a review of your Very professional. I Understand work is being done on showroom but waiting area is terrible. Again JC was wonderful. If you want a review of your service don’ t set mandatory requirements to submit review. More

It would have been five stars but one of my issues was not corrected. The steering wheel makes a noise when turning. I was to it was lubricated and corrected. I still have the same problem! not corrected. The steering wheel makes a noise when turning. I was to it was lubricated and corrected. I still have the same problem! More

Pick up and service was as promised. Was disappointed that a vehicle wash was not done as agreed to when vehicle was purchased. Also Tc service advisor would not respond to two days of t Was disappointed that a vehicle wash was not done as agreed to when vehicle was purchased. Also Tc service advisor would not respond to two days of text messages about the wash! Overall very poor customer focus. More