Genesis of Naples - Service Center

The service and quality was excellent as always on my GV80. The only thing they forgot was to vacuum the car prior to returning it which was supposed to be part of the service. GV80. The only thing they forgot was to vacuum the car prior to returning it which was supposed to be part of the service. More

Sales department especially Drew is the best The service department is the worst. Had my car hostage for three months for a one hour fix on my air conditioner never could get feedback of status and service department is the worst. Had my car hostage for three months for a one hour fix on my air conditioner never could get feedback of status and if I did It was totally false information. Pablo and his team need to go to a customer service seminar. More

It was great. The service manager knew his job and was very professional. I find him essential The service manager knew his job and was very professional. I find him essential More

Great Valet service. Handled all my issues perfectly. Took time to answer several questions concerning G90 functions and setting Handled all my issues perfectly. Took time to answer several questions concerning G90 functions and setting More

Other than the wait to get an appointment, the service was excellent. The Service Advisor (JC) was friendly and knowledgeable, the car was repaired on time, and they called us when it was ready for picku was excellent. The Service Advisor (JC) was friendly and knowledgeable, the car was repaired on time, and they called us when it was ready for pickup. This is one of six vehicles we have purchased at this dealership and they know how to get it done in the service department More

On-time, knowledgeable, thorough and friendly service personnel. Concierge service made it easy and convenient. personnel. Concierge service made it easy and convenient. More

I appreciate the service agents, but I was not happy with the service on the car itself. I had a rat chew my wires for 2nd time. I supplied a rat deterrent tape and they only did the wires that were damaged the service on the car itself. I had a rat chew my wires for 2nd time. I supplied a rat deterrent tape and they only did the wires that were damaged instead of using all the tape. I guess Genesis does not care about a reoccurring problem and trying fix it so it does not happen again More

Pawel is great to work with. Car still runs great with your help. Disappointed no Genesis cars in showroom to see while waiting for ride. Car still runs great with your help. Disappointed no Genesis cars in showroom to see while waiting for ride. More

Very professionalService, Great service Advisor with excellent knowledge of the vehicle, on time. Thank you excellent knowledge of the vehicle, on time. Thank you More

Wonderful response by Pawel. He’s the best. Otherwise the service rep a talked to couldn’t get me an appointment until the end of April!!! He’s the best. Otherwise the service rep a talked to couldn’t get me an appointment until the end of April!!! More