Genesis of Norman

I am a disabled veteran who was experiencing a pros traumatic stress disorder episode, and explain that to one of the managers after they had called me repeatedly trying to get me to come in to look at traumatic stress disorder episode, and explain that to one of the managers after they had called me repeatedly trying to get me to come in to look at a car. I was in the market at the time, so I came in and had to wait nearly two hours for my sales representative. They then tried to slip in a $3000 warranty without my consent, and never gave me my copies of the purchase paperwork as required. When I went back to the dealership to give them an opportunity to rectify the wrongs having taken advantage of me, I was threatened, and had one of the sales managers get in my face. I recorded the conversation that day annotating the deceit and tactics. I peacefully protested outside the dealership the following day, and they didn’t even give me 40 minutes before they were out there, and we came to a acceptable agreement, even though they were still charging more than the advertised price for the car, which was damaged in the front end, but was not indicated in the carfax or in the description, and it was false advertised as a result, and was overpriced on the paperwork as far as the internet price was concerned. They then continued to lie to me about the status of my car and ignore me. I still don’t have my car over two months later. Having found out after calling the collision place, everything that’s transpired and the way that it has. I came up to the dealership on the 21st of Oct at 2pm because I was told the car was going to be there and ready that afternoon, only to sit up there for an hour and a half after driving 30 minutes one way. This is unacceptable. More

I was contacted nearly a half a dozen times through text messages, emails, and a phone call to come in when I was struggling with mental health issues as 100% disabled veteran. I never reached out to this d messages, emails, and a phone call to come in when I was struggling with mental health issues as 100% disabled veteran. I never reached out to this dealership. However, after having a car repossessed and saying I'm not interested the first few times and never making contact you about a GS 80, I agreed to come in to see what they could do. The whole time I was having problems focusing and I told the manager Brian Comes I was struggling, and I wouldn't even be there if I didn't need a car. Then they proceeded to give me three options, Two, we're not very good and the other one had damage that apparently had happened recently on the dealership according to the sales lady Bree. She said it wasn't there before, nor was it indicated in the description or the Carfax. The car was advertised for $17,667. They brought me confusing sheets, which look like it had brand new MSRP prices, never explained to me why I wasn't getting the car for the asking price. I didn't understand fully what was going on because I was in great distress. Ultimately, they charged me retail value (sticker) for a new Nissan Sentra, When the car was four years old, 30,000 miles, and had front end damage that came out of nowhere that they expected me to pay for when I could've just taken the car as is at the advertised price even though it was false advertising. They inflated the price of the car, and then rushed me through finance where the finance man said he doesn't really care cause he's out of here in a week and explained nothing to me. I got lucky and saw $3000 jump out to me and I asked what it was for, and he said the warranty... I said I never spoke with anyone about a warranty or wanting a warranty. To which he replied, they told me you wanted it trying to slip in three grand into the financing. I was taking advantage of, and I didn't realize it until days later. I tried more than once to give the dealership an opportunity to make right by an illicit wrong. They chose to deflect, deceive, and intimidate. Shane, Brian, and Clint have no integrity, Not that most car salesman managers do, But in this particular place, they broke the law. And pile on costs and over pricing a vehicle to 100% disabled veteran who was already in financial crisis demanding I put $2000 down, when I didn't have it. Claiming that the discounts on the website are depending upon whether or not you qualify for them when it says nothing of that. Even had Clint tell me you just gotta click on it and it will tell you, but there's no clicking on the dealer discount and seeing any details. I was lied to repeatedly, and blown off. I do not appreciate the mistreatment, the calling out of my mental health, and one of their salesman trying to get in my face. It's unprofessional and unacceptable. Buyers beware. More