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Genesis of North Miami

Miami Gardens, FL

Overview
Reviews
3.4
34 Reviews
Call Dealership (786) 284-1739

21400 NW 2nd Ave C

Miami Gardens, FL

33169

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Showing 34 reviews

May 27, 2022

This place would not function without Greg Major! Mr. Major makes good on commitments that should be kept by the service department. More

by Ramon
Recommend Dealer
No
Employees Worked With
Gregory Major, Gregory Major
Report | Print
Jun 02, 2022 -

Genesis of North Miami responded

Ramon, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

Jun 04, 2022 -

Ramon responded

3057209475

Helpful 1
May 26, 2022

Very inefficient! Can't fix the vehicle and does not keep commitment for loner car while vehicle is being repaired. More

by Ramon
Recommend Dealer
No
Employees Worked With
Gregory Major, Gregory Major
Report | Print
Jun 02, 2022 -

Genesis of North Miami responded

Ramon, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

Helpful
May 24, 2022

Amazing service from sales department. Made it less stressful to purchase. Love my new purchase. More

by janenemiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Ramierz
Report | Print
May 24, 2022 -

Genesis of North Miami responded

Thank you for your very kind review, Jane. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lehman Genesis. Congratulations on your new purchase, Jane!

Helpful
May 19, 2022

Staff and service was very professional I was very happy with my experience thanks William Lehman More

by jnecastro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santiago
Report | Print
May 20, 2022 -

Genesis of North Miami responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lehman Genesis. Please don't hesitate to reach out if you need anything else.

Helpful
May 17, 2022

Everyone we dealt with was professional courteous and efficient we appreciate every aspect of the buying experience More

by 4bridgedeck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Garzon , Helio Gusmao, Meshy Bitton
Report | Print
May 18, 2022 -

Genesis of North Miami responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle. Please don't hesitate to reach out if you need anything else. We're always happy to help.

Helpful
April 19, 2022

I had an excellent experience with the body shop crew. Awesome job, my car is better than new. More

by hall404564
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond from body shop
Report | Print
Apr 20, 2022 -

Genesis of North Miami responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We look forward to having you as one of our valued customers for many more years to come!

Helpful
April 04, 2022

The customer service was great my car look wonderful. I will definitely come back if needed More

by SVERNERET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramyond
Report | Print
Apr 04, 2022 -

Genesis of North Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
April 04, 2022

The collision repair shop is excellent! ! Everyone there is so respectful and very professional. My second time working with them and very satisfied. Thank you for being good at what you do. More

by juanmiguel6977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Cavendish, Frank Araujo, and Victoria
Report | Print
Apr 04, 2022 -

Genesis of North Miami responded

Juan, We are very happy to hear Raymond, Frank, and Victoria provided you with such another positive service experience! We sincerely value your business and look forward to your next visit.

Helpful
April 04, 2022

Meshy was great. She made the sale, handled the finance, delivered the car to my home, and picked up my previous 2020 Genesis. I am now driving a brand-new Genesis More

by scott@fistel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meshy Bitton
Report | Print
Apr 04, 2022 -

Genesis of North Miami responded

Here at Lehman Genesis, customer satisfaction is our #1 priority. Meshy and our team always do our best to make sure our customers leave with the car they desire! Congratulations on your new Genesis G-70! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Helpful
April 04, 2022

We’re to do pick up w loaner. No loaner. Promised hours, took 2 days. More

by Deb
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Apr 21, 2022 -

Genesis of North Miami responded

Deb, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Tariq Siddiqui General Manager tsiddiqui@lehmanautoworld.com

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