Genesis of Northwest San Antonio

When I got to finance, the finance officer tried to get to me to sign a loan with an excessively high rate. He never mentioned the rate at all prior to asking me to sign. When I inquired he told me the r to me to sign a loan with an excessively high rate. He never mentioned the rate at all prior to asking me to sign. When I inquired he told me the rate which was over 14%. I refused and mentioned I would use my own financing at 6%. I also mentioned that chase offered me a little over 7% to which he replied they gave him a 9% offer for me so they must have given me a tier bump. Why didn't he initially offer me the lower interest rate that chase was providing? It's absurd that he would jump straight to the interstate rate that was over 4 points higher. It's obvious that it was being done for the spread which should be illegal imo. The worst experience I've had with a finance officer in a dealership in my life. There's a bunch of other stuff but that portion of my interaction with him speaks for itself. More

The repair was completed in the time that was quoted, but it seems the time quoted was very padded. I watched the technician walk away from my vehicle and remain absent for long periods of time on multiple it seems the time quoted was very padded. I watched the technician walk away from my vehicle and remain absent for long periods of time on multiple occasions. I also watched him chitchat with multiple other technicians. Maybe the glass wall into the service bays is not the best idea, as I just became angry as I watched him. Though the waiting area is well appointed, technicians need to remember that there is a person attached to the vehicle they are working on, and that person would like to continue on with their day. More

Ahmed, Kenneth and the staff were very helpful and assisted with all of our questions and concerns. assisted with all of our questions and concerns. More

Ahmed and finance guy were great. Made the paperwork fairly easy Warranty by Genesis is a plus Made the paperwork fairly easy Warranty by Genesis is a plus More

This is my second new car transaction at this dealership, and it was fantastic, again. Maximus Mandavi is quick to offer a welcoming handshake and ensures an pleasant and efficient visit. Hunter Lee is an ac and it was fantastic, again. Maximus Mandavi is quick to offer a welcoming handshake and ensures an pleasant and efficient visit. Hunter Lee is an accommodating, polite professional who knows the cars inside and out. He makes you feel like his one and only customer based on his patient demeanor, response time, and willingness to advocate. Ken Flynn is fun and well versed in contracts, making the paperwork process clear and easy. The dealership itself is easy to access from IH10, is clean, bright, and welcoming. Coffee, cold beverages, and snacks are available. I would like to see some chocolate added to the snack drawer for my next visit. The service center is spotless. All of the staff I have seen here maintain a clean, professional appearance. More

Everyone here is very nice, professional and it is always very Clean dealership. They also provide fast service very Clean dealership. They also provide fast service More

Great experience from sales to finance to the service department. Everyone was friendly, helpful and strived to make it a pleasant experience. department. Everyone was friendly, helpful and strived to make it a pleasant experience. More

This is the second vehicle purchased with Tom Andavi at Genesis. We are beyond happy with his prompt replies on what we were looking for and assuring us a great vehicle. The overall experience with service Genesis. We are beyond happy with his prompt replies on what we were looking for and assuring us a great vehicle. The overall experience with service department and customer service in that location was fantastic. More

We were very happy with Tom Andavi for all his help in getting us our second Genesis purchase! He is definitely an asset to your team! He answered our phone calls and all our questions that we had. He rec getting us our second Genesis purchase! He is definitely an asset to your team! He answered our phone calls and all our questions that we had. He recognized us from 3 years ago when he sold us our first Genesis GV70 which we loved! Thank you and continue with the amazing team you have there. More

The oil change was over $200. 00.This was over twice what I have been paying. 00.This was over twice what I have been paying. More