Genesis of Northwest San Antonio

Everyone from the sales rep Shane to the finance manager Ken was great. They really did everything they could to get me in the vehicle I really wanted. I appreciated how much they were able to work the deal Ken was great. They really did everything they could to get me in the vehicle I really wanted. I appreciated how much they were able to work the deal to fit my budget. More

The dealership is very modern and all the employees I dealt with were very professional. The only negative was the fact I asked two different times for the air pressure in the tires to be set to factory dealt with were very professional. The only negative was the fact I asked two different times for the air pressure in the tires to be set to factory spec before I took the car. It was never done. Other than that minor thing, I was very satisfied. More

I had a fantastic experience with the service department! From the moment I arrived, the service advisor was friendly, professional, and attentive to my needs. From the moment I arrived, the service advisor was friendly, professional, and attentive to my needs. More

Excellent customer service from JC, and all other Service Department employees. I had an easy time making a convenient appointment, and, as an added bonus, they wash your car. Waiting room and restrooms are Department employees. I had an easy time making a convenient appointment, and, as an added bonus, they wash your car. Waiting room and restrooms are clean and the waiting room is stocked with drinks and treats. JC is still helping me get some additional car repairs. Overall, a superb experience! Thank you. More

We had a fantastic experience at Genesis of NW San Antonio! We worked with Alex who was incredibly thorough and professional in explaining the features of the GV 70 and 80. After test driving numerous Antonio! We worked with Alex who was incredibly thorough and professional in explaining the features of the GV 70 and 80. After test driving numerous cars at other dealerships, we decided on the GV 80 in my dream color of Matte Green. We are so happy with our purchase and Alex's care during the entire process. Usually the discussions with financing are not the most fun, but we really enjoyed our time with Ken, who spent significant time explaining our options. Both these men stayed way past closing time to complete the sale and ensure we were happy. We are very impressed with the customer service provided by both men and the warm way we were treated during our times in the dealership. There were no high pressure sales, as the cars speak for themselves, and we appreciated that we were never pressured. I highly suggest you visit this dealership if you are looking for a luxury SUV! More

DO NOT BUY FROM THEM! ! Absolutely the worst car buying experience I have ever had. I went there to trade in my GV70 (which was not purchased here) for a GV80 or a GV80 Co ! Absolutely the worst car buying experience I have ever had. I went there to trade in my GV70 (which was not purchased here) for a GV80 or a GV80 Coupe. As we were negotiating and only $2000 apart from a deal the salesperson had the general manager come into the room. MATT SIUDY is a very poor representation of Genesis for this company. I have never been treated in this way before at any other dealership, I have owned many luxury brand vehicles including BMW, Porshe, and Hummers H1. With being only $2000 apart MATT SIUDY entered the room and sat down in front of me with the paper in his had that the salesperson and myself had been working numbers out. Matt literally threatened if I did not buy from them I would not be able to service my vehicle there nor would I receive a loaner when it was in service (which if MATT SUIDY was intelligent enough he would realize the contradiction that if he refused to let me have it service there then why would I have a need for a loaner car???) He then wadded up the paper, slammed it on the desk, spun around in the chair with his back to me and said to get out we are finished here. MATT SIUDY is too old to behave this immature and in such an unprofessional manner. I do have to say the salesperson Shane was much more professional than his manager and enthusiastic about the product he sells. Another dealership should snatch Shane up or have him replace MATT SIUDY. On a side note: I had my GV70 in the service department here which is why I had started looking at the newer models. It was for an AC leak. After the way MATT SIUDY threatened if I did not buy a vehicle from them I could not use their service department, I had become concerned he may sabotage the vehicle I had there. If they had not already started on it, I would have preferred to pick it up and leave. With that being the case when I picked up my vehicle two days later and drove it off the service lot i parked and opened the hood. They left the cap off the coolant and sitting beside it in the engine. Sabotage or angry MATT SIUDY directing them to do it - who knows. But one thing MATT SIUDY is correct about - I will not be using their service department again. Sometimes things just happen for a reason. After MATT SIUDY did his threat if I did not purchase from them, it led me to a GREAT experience with Genesis of Austin. I had been looking for the new bering blue color GV80 coupe. Negotiating with trade in of the GV70 (just from pics and vin number) took all of ten minutes. I went to lunch while they got the GV80 coupe ready and drove it home. All they asked is for me to bring them the GV70 the next day. They were so kind when I told them of the horrible experience with MATT SIUDY they apologized for Genesis having a manager that represented the brand in such an unprofessional manner. Unfortunately, I am not the first review of being threatened by MATT SIUDY. Just do your homework and look around at other sites for his same threat. Thats not how you close a deal MATT SIUDY. You could learn from your own salesperson Shane. Also expect MATT SIUDY to do his typical response and blame me or say he never heard of me just like his other negative reviews he responded to in the past. More

Buying a new car is typically a horrible experience, this dealership provided the best experience I’ve ever had. …and I’m 65 so I’ve bought a number of cars in my lifetime The salesperson, Tom was awesom dealership provided the best experience I’ve ever had. …and I’m 65 so I’ve bought a number of cars in my lifetime The salesperson, Tom was awesome More

I'm from out of town and unexpectedly needed service before I left town and they were able to get me in same day and get my car fixed up! Jerry provided top notch service and Tim graciously gave us a ri before I left town and they were able to get me in same day and get my car fixed up! Jerry provided top notch service and Tim graciously gave us a ride so we could go eat lunch! Highly recommend! More

Your service manager, Jerry is the best. He's very accommodating and makes sure you are well taken care of and satisfied. I also really appreciate his positive attitude.. He's very accommodating and makes sure you are well taken care of and satisfied. I also really appreciate his positive attitude.. More