Genesis of Northwest San Antonio

Service was just fine. But I’ve waited for my car twice now, and the waiting area is not up to the standard I would expect for a luxury car. After owning Lexus SUV’s for 20 But I’ve waited for my car twice now, and the waiting area is not up to the standard I would expect for a luxury car. After owning Lexus SUV’s for 20 years, I expect a much higher level of comfort, snacks and beverages. Diet Coke. Good snacks, not just several bars from Costco. Comfortable seating, at the very minimum. Honestly, it’s pretty appalling even though the building is beautiful and clean and the people are very nice. Might as well be just a plain old Hyundai dealership. Hopefully this will be resolved before I need service again or I will just have to have the loaner car delivered to me while my car is being serviced. More

Our salesman, Shane, sold us two vehicles. We appreciated all he did. Also a thank you to manager, Matt. We appreciated all he did. Also a thank you to manager, Matt. More

I loved the treatment I received and I LOVE my G70. I just wish I would have received paper copies of my sale! I never got my my plug in computer dodad to plug in to the computer! I just wish I would have received paper copies of my sale! I never got my my plug in computer dodad to plug in to the computer! More

Car was sent in for a free detail. Detail was poorly done as the inside was not completely done. I do like the option of having vehicle picked up so that work isn’t interrupted for the Detail was poorly done as the inside was not completely done. I do like the option of having vehicle picked up so that work isn’t interrupted for the wait More

Gayle M. was thorough and listened to my concerns. She addressed them with professionalism and is genuinely an advocate for the customer. was thorough and listened to my concerns. She addressed them with professionalism and is genuinely an advocate for the customer. More

Excellent experience. Very professional staff. Alex was very patient and accommodating. Very crisp and clean dealership. Very professional staff. Alex was very patient and accommodating. Very crisp and clean dealership. More

Hats off to Ahmed Alakras, Ruben Calderon and Ken Flynn for their knowledgeable, friendly, and professional service, which made for a delightful car-buying experience. The facilities are beautiful and exce for their knowledgeable, friendly, and professional service, which made for a delightful car-buying experience. The facilities are beautiful and exceptionally comfortable. Highly recommended! More

First class experience from walking into the showroom (which is incredible) to driving out in my new Genesis. I have bought/leased many vehicles in my time and I have never had such a pleasant experienc (which is incredible) to driving out in my new Genesis. I have bought/leased many vehicles in my time and I have never had such a pleasant experience. From my sales person, Shane, GM-Matt and all the team in the finance dept, everyone was so friendly while being incredibly professional. More

(1) Out of my last 5 visits to this dealer, they have failed to rotate my tires 4 of those visits (even though I paid for the rotation and they claimed that they did it). (2) They recommended several failed to rotate my tires 4 of those visits (even though I paid for the rotation and they claimed that they did it). (2) They recommended several additional services for my vehicle, which is fine. However, two of the services they recommended were just done 6 months prior. (3) For the first 2 years that I owned the GV80 there was a feature on my radio that worked properly. Now it's not working properly, and the service center blamed it on XM Radio. They could not fix the issue. More

By far the best experience I have ever had. From cleanliness of the facility and friendliness of the staff—-the standard has been set in what I am looking for in a dealership moving forward. From cleanliness of the facility and friendliness of the staff—-the standard has been set in what I am looking for in a dealership moving forward. More