Genesis of Northwest San Antonio

Had it not been for the salesman and the finance process, I would have given the dealership a one star rating. While the sales and finance processes went very smoothly, the service department lost the sale. I would have given the dealership a one star rating. While the sales and finance processes went very smoothly, the service department lost the sale. I went to the dealership to purchase a pre-owned BMW X3 and when I arrived, I was greeted by Shane, the salesman who took very good care of me. He showed me the car, took me for a test drive, and explained to me that during the dealership's inspection process, a small leak in the radiator was found. I was told that a new radiator had been ordered and that the repairs would be completed "in a few days". I agreed to purchase the car and proceeded to complete the finance documents. All of this went smoothly. A week passed and I had not heard anything about when the car would be ready for delivery, so I called Shane and inquired as to when I would be able to take possession of the car. Shane said he would check and he called me in about 15 minutes, only to tell me that the service department had found that the mass airflow sensor required replacement. I was told that the part had been ordered and that it would be repaired "in a few days". Another week passed and I was now getting aggravated at the delay in having the car readied for delivery. I called Shane again, and again was told that he would have to check with the service department. This was on a Wednesday and I told Shane that if the car wasn't ready by Friday, I would be backing out of the purchase. Shane called on Friday, only to tell me that now the air conditioning compressor needed to be replaced. At this time I told Shane that I no longer wanted the car and that I was going to unwind the purchase. I went to the dealership the following Monday and had the finance department unwind the purchase. The car I wanted to purchase appeared to be in very good condition and it drove perfectly but unfortunately, the service department was unable to get their act together and never made an effort to communicate with me. It doesn't speak well for the service department when, during their initial vehicle inspection, they couldn't find all of the issues that were wrong with the car. I can't imagine what else is wrong with it, and I really think I dodged a bullet with this failed purchase experience. Because of lack of communication from the service department and the fact that I had to call on numerous occasions to ascertain the status of the car, I can't and won't recommend Genesis of Northwest San Antonio (a Red McCombs dealership), especially if someone is looking for a pre-owned vehicle. More

We were very fortunate to encounter very Friendly and courteous service with a smile. Everyone made us feel welcomed. courteous service with a smile. Everyone made us feel welcomed. More

Hunter and the staff were awesome. I have been with Genesis for a few years now. We have 2 now. Thanks for everything I have been with Genesis for a few years now. We have 2 now. Thanks for everything More

Clean, modern and welcoming. It felt like you were in a high class Airbnb rather than a dealership It felt like you were in a high class Airbnb rather than a dealership More

Had an excellent experience! Our salesperson Shane was friendly, knowledgeable, and responsive to all of our questions. Love my new GV70! Our salesperson Shane was friendly, knowledgeable, and responsive to all of our questions. Love my new GV70! More

Our salesperson was Shane Monroe. He was friendly, attentive, and very patient with us. It was a very pleasant experience. He was friendly, attentive, and very patient with us. It was a very pleasant experience. More

JC was very helpful in getting my vehicle in to have the driver assist system checked driver assist system checked More

another great experience with the svc dept here this week. thanks all for helping us this week! week. thanks all for helping us this week! More

A great experience! The dealer was very efficient in managing my transaction which include the purchase of a new vehicle and the trade of 2. The provided fair value fo The dealer was very efficient in managing my transaction which include the purchase of a new vehicle and the trade of 2. The provided fair value for the traded in vehicles, hassle free for me as it relates to all the associated paper work to cancel the loans. As for the new vehicle, the sales advisor found the vehicle we were looking for at another dealer and made it available within 24 hrs. Very satisfied with the service & professionalism of the staff. More

Exceptional, honest customer service. Service advisor was very communicative and car always available prior to estimated time. Service advisor was very communicative and car always available prior to estimated time. More