Genesis of Northwest San Antonio

The repair was completed in the time that was quoted, but it seems the time quoted was very padded. I watched the technician walk away from my vehicle and remain absent for long periods of time on multiple it seems the time quoted was very padded. I watched the technician walk away from my vehicle and remain absent for long periods of time on multiple occasions. I also watched him chitchat with multiple other technicians. Maybe the glass wall into the service bays is not the best idea, as I just became angry as I watched him. Though the waiting area is well appointed, technicians need to remember that there is a person attached to the vehicle they are working on, and that person would like to continue on with their day. More

When I got to finance, the finance officer tried to get to me to sign a loan with an excessively high rate. He never mentioned the rate at all prior to asking me to sign. When I inquired he told me the r to me to sign a loan with an excessively high rate. He never mentioned the rate at all prior to asking me to sign. When I inquired he told me the rate which was over 14%. I refused and mentioned I would use my own financing at 6%. I also mentioned that chase offered me a little over 7% to which he replied they gave him a 9% offer for me so they must have given me a tier bump. Why didn't he initially offer me the lower interest rate that chase was providing? It's absurd that he would jump straight to the interstate rate that was over 4 points higher. It's obvious that it was being done for the spread which should be illegal imo. The worst experience I've had with a finance officer in a dealership in my life. There's a bunch of other stuff but that portion of my interaction with him speaks for itself. More

This is my second new car transaction at this dealership, and it was fantastic, again. Maximus Mandavi is quick to offer a welcoming handshake and ensures an pleasant and efficient visit. Hunter Lee is an ac and it was fantastic, again. Maximus Mandavi is quick to offer a welcoming handshake and ensures an pleasant and efficient visit. Hunter Lee is an accommodating, polite professional who knows the cars inside and out. He makes you feel like his one and only customer based on his patient demeanor, response time, and willingness to advocate. Ken Flynn is fun and well versed in contracts, making the paperwork process clear and easy. The dealership itself is easy to access from IH10, is clean, bright, and welcoming. Coffee, cold beverages, and snacks are available. I would like to see some chocolate added to the snack drawer for my next visit. The service center is spotless. All of the staff I have seen here maintain a clean, professional appearance. More

Great experience from sales to finance to the service department. Everyone was friendly, helpful and strived to make it a pleasant experience. department. Everyone was friendly, helpful and strived to make it a pleasant experience. More

Everyone here is very nice, professional and it is always very Clean dealership. They also provide fast service very Clean dealership. They also provide fast service More

The oil change was over $200. 00.This was over twice what I have been paying. 00.This was over twice what I have been paying. More

I wish I could rate it a minus 100 and a negative 10 star; enough said !!! The only ones that conducted themselves professionally were Ken Flynn (finance) and Hipolito Gonzalez (Sales Rep). On the other star; enough said !!! The only ones that conducted themselves professionally were Ken Flynn (finance) and Hipolito Gonzalez (Sales Rep). On the other hand, that walking tub of feces, named max mandavi is the most unethical and unprofessional individual I've had the unpleasant experience to deal with over the last 40 years!. Not only did he lied on the phone, but was ignorant and arrogant enough to tell my sales rep that he would not give me the price he quoted me on the phone (via Lilly, the receptionist) and negated also the military discount he offered on the phone! He also stated he would rather lose the sale, before he would give me a $349 discount. Mind you, this was a $25,000 deal. There is a reason why use cars salemen have such a BAD REPUTATION. It is called max! I tried to talk to the dealer's general manager (Matthew) with no luck. I will forward my comments to Genesis HQ. If you have any doubts or questions, you can reach me at any time at jdra64@gmail.com. I'm an American Disabled Retired Service member. I also have a following of about 500,000. I will dedicate my spare time to ensure the Military community stays clear away from this establishment! More

Great service! Made the process very smooth and comfortable. I felt very valued and they worked for me to get me the best deal. Made the process very smooth and comfortable. I felt very valued and they worked for me to get me the best deal. More

Very professional and made the buying process simple. Poli was excellent to work with. Would recommend this dealership to others. Poli was excellent to work with. Would recommend this dealership to others. More

This is the second vehicle purchased with Tom Andavi at Genesis. We are beyond happy with his prompt replies on what we were looking for and assuring us a great vehicle. The overall experience with service Genesis. We are beyond happy with his prompt replies on what we were looking for and assuring us a great vehicle. The overall experience with service department and customer service in that location was fantastic. More