Genesis of Northwest San Antonio

Had an appointment at 09:15 and the car was taken to the bay area two hours later. When I booked the appointment I was told the couldn't overbook therefore I was delayed another day. Additionally when I cal bay area two hours later. When I booked the appointment I was told the couldn't overbook therefore I was delayed another day. Additionally when I called around 4:30 PM on Tuesday afternoon and was prompted to the service department I could only leave a voice message. I explained that I needed to make an appointment as the oil level was not registering on the dip stick as the level was too low. I had to recall on Wednesday morning around 08:10 as there was no call back from the service department. Someone did answer that time but did not seem aware that I had left a message the prior afternoon. Last year, I encountered the same issue that no one answers st the service desk when I called during operational hours. More

EXELLENT! !! Workers, and sales representatives. Very helpful, kind and caring. Beautiful experience with them. Top job !! Workers, and sales representatives. Very helpful, kind and caring. Beautiful experience with them. Top job More

Very helpful and collaborative. They organized a deal remotely via internet and made it simple They organized a deal remotely via internet and made it simple More

This is an UNBELIEVABLE Dealership. Staff is smiling, courteous, helpful and very professional. I had a great experience with their Manager, their salesman and the Financial Manager w Staff is smiling, courteous, helpful and very professional. I had a great experience with their Manager, their salesman and the Financial Manager who explains in details. The place is upscale and they have the latest technology. I highly recommend this dealership for your needs either you lease or buy a car. The BEST MANAGER: Matthew Siudy, the BEST FINANCIAL MANAGER: Ken Slynn. My salesperson was Tom Mandavi . Great job all of you! More

Ahmed was great to work with. Finance was easy, the whole process went great. Definitely would recommend them. Finance was easy, the whole process went great. Definitely would recommend them. More

We were very fortunate to encounter very Friendly and courteous service with a smile. Everyone made us feel welcomed. courteous service with a smile. Everyone made us feel welcomed. More

Hunter and the staff were awesome. I have been with Genesis for a few years now. We have 2 now. Thanks for everything I have been with Genesis for a few years now. We have 2 now. Thanks for everything More

Clean, modern and welcoming. It felt like you were in a high class Airbnb rather than a dealership It felt like you were in a high class Airbnb rather than a dealership More

Had it not been for the salesman and the finance process, I would have given the dealership a one star rating. While the sales and finance processes went very smoothly, the service department lost the sale. I would have given the dealership a one star rating. While the sales and finance processes went very smoothly, the service department lost the sale. I went to the dealership to purchase a pre-owned BMW X3 and when I arrived, I was greeted by Shane, the salesman who took very good care of me. He showed me the car, took me for a test drive, and explained to me that during the dealership's inspection process, a small leak in the radiator was found. I was told that a new radiator had been ordered and that the repairs would be completed "in a few days". I agreed to purchase the car and proceeded to complete the finance documents. All of this went smoothly. A week passed and I had not heard anything about when the car would be ready for delivery, so I called Shane and inquired as to when I would be able to take possession of the car. Shane said he would check and he called me in about 15 minutes, only to tell me that the service department had found that the mass airflow sensor required replacement. I was told that the part had been ordered and that it would be repaired "in a few days". Another week passed and I was now getting aggravated at the delay in having the car readied for delivery. I called Shane again, and again was told that he would have to check with the service department. This was on a Wednesday and I told Shane that if the car wasn't ready by Friday, I would be backing out of the purchase. Shane called on Friday, only to tell me that now the air conditioning compressor needed to be replaced. At this time I told Shane that I no longer wanted the car and that I was going to unwind the purchase. I went to the dealership the following Monday and had the finance department unwind the purchase. The car I wanted to purchase appeared to be in very good condition and it drove perfectly but unfortunately, the service department was unable to get their act together and never made an effort to communicate with me. It doesn't speak well for the service department when, during their initial vehicle inspection, they couldn't find all of the issues that were wrong with the car. I can't imagine what else is wrong with it, and I really think I dodged a bullet with this failed purchase experience. Because of lack of communication from the service department and the fact that I had to call on numerous occasions to ascertain the status of the car, I can't and won't recommend Genesis of Northwest San Antonio (a Red McCombs dealership), especially if someone is looking for a pre-owned vehicle. More

Our salesperson was Shane Monroe. He was friendly, attentive, and very patient with us. It was a very pleasant experience. He was friendly, attentive, and very patient with us. It was a very pleasant experience. More