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Genesis of Portland
Portland, OR
71 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 71 reviews
April 20, 2026
Great experience. Staff was very flexible to my emergency service and were able to perform work next day off the schedule. Appreciate that. The service provider gave Staff was very flexible to my emergency service and were able to perform work next day off the schedule. Appreciate that. The service provider gave the dealership tour as well. Pls bring stevia to your coffee station :) More
by Vlad
Employees Worked With
Mark
April 16, 2026
Iwas upset to be charged $272. 34 for an OIL CHANGE! When I questioned the charge I was told it included tire rotation WHICH I DID NOT REQUEST and did not need. I am surprised Genes 34 for an OIL CHANGE! When I questioned the charge I was told it included tire rotation WHICH I DID NOT REQUEST and did not need. I am surprised Genesis treats their customers in this manner. More
by dbarskey
Employees Worked With
Mark
April 06, 2026
It takes 2 or 3 calls to get through to service every time I call. Also, they are scheduling service out 3 weeks. Does not feel like premium customer support. time I call. Also, they are scheduling service out 3 weeks. Does not feel like premium customer support. More
by dansoleson
Employees Worked With
Service Department
April 02, 2026
I am very happy with the care and attention the dealership gives its clients. I recently had a recall on my car, but I live in Eugene. It is a 2 hour drive each way. My sales person arranged fo dealership gives its clients. I recently had a recall on my car, but I live in Eugene. It is a 2 hour drive each way. My sales person arranged for a driver to get my car and bring it back in the same day. I felt really good about that More
by aseftonins
Employees Worked With
Sales, rep
March 15, 2026
UNETHICAL, UNPROFESSIONAL. I have gone out of my way to get my Genesis serviced here but no more. After a scheduled, premium oil change, with a 9:15 am drop off, my car was not I have gone out of my way to get my Genesis serviced here but no more. After a scheduled, premium oil change, with a 9:15 am drop off, my car was not done by 4 pm. At that point they said I would need tires soon, so I said go ahead and do that too. They ended up having my car for 3 days. Drove home in the dusk/dark and pouring rain. Next drive, during the day with little rain, I noticed a large chip on my passenger side windshield with a suction mark circle around it. I did not drop my car off with that chip, I wasn’t asked about (or told) if I wanted a chip repair during the 3 days they had it. No mention of it on any paperwork. Additionally, I paid $125 for a window treatment service and my wipers are chatttering (even after cleaning them off myself) my windshield has line marks all up it from the chattering, no water beading, and I’m not sure what windshield treatment leaves suction cup marks after it’s done. When I brought my concerns up, I was not answered until I pinged them again asking if they received the pictures I sent or did they need them resent. The reply I ended up getting was “the chip was there when the car was dropped off” and to bring the car back. That was it. Asked to speak to manager, who was/is apparently sick all last week. Was told we would get a call on Fri 3/13/26 to follow up if the manager was still out- never happened. A message was left this weekend that we expect a call Monday. I took my car there for a premium oil change, and added the tires. Drove home with a dirty, chipped windshield, messed up wipers and an obviously mark of someone trying to repair that chip, unsuccessfully, and then not even taking the time to hide their sketchy behavior. A $2k service, that took 3 days to do, where I had to take extra time off at work to accommodate their pace, only to leave with a damaged car, and clearly paying for services not rendered. More
by HP
Employees Worked With
Service managers
March 06, 2026
AFTER SALES SERVICE IS THE WORST. CAN'T GET THROUGH BY PHONE TO SCHEDULE A SIMPLE APPOINTMENT AND ALSO WANT TO CHARGE FOR ROUTINE SERVICE DESPITE HAVING BOUGHT THEIR PREMIUM AFTER-SER CAN'T GET THROUGH BY PHONE TO SCHEDULE A SIMPLE APPOINTMENT AND ALSO WANT TO CHARGE FOR ROUTINE SERVICE DESPITE HAVING BOUGHT THEIR PREMIUM AFTER-SERVICE PACKAGE. LUDICROUS! More
by pbarthes
Employees Worked With
NONE
February 26, 2026
Hunter was absolutely fantastic. I walked in there with the simple goal of sitting in a G90 as it has been one of my dream cars for awhile… ended up leaving with one. Him and Travis I walked in there with the simple goal of sitting in a G90 as it has been one of my dream cars for awhile… ended up leaving with one. Him and Travis were incredibly kind and helpful and got me a great rate on a full 10 year warranty as well. I pinched myself this morning when I woke up and saw the car sitting outside my house! More
by dillinator99
Employees Worked With
Hunter, Travis
February 19, 2026
Thanks Moon for providing my family an excellent buying experience! We really appreciated you reading the family dynamics and making buying our daughter her 1st car a positively memorable experience, addre experience! We really appreciated you reading the family dynamics and making buying our daughter her 1st car a positively memorable experience, address all our questions/concerns, and take the stress out of buying a used car. Thanks again! My daughter and wife a really happy and love her new car. —Brian Kluge More
by Brian
Employees Worked With
Moonnoothorn
