Genesis of Scottsdale Service

Very efficient, everything on time and was exactly as described for things that were done described for things that were done More

Service was completed in a timely and professional manner. The dealership was very accommodating regarding scheduling and the ability to provide a loaner car. manner. The dealership was very accommodating regarding scheduling and the ability to provide a loaner car. More

My husband and I both purchased cars at the Scottsdale location recently. It was the best car-buying experience we have ever had. The sales rep (Nathan) was exceptional in his knowledge and very profe location recently. It was the best car-buying experience we have ever had. The sales rep (Nathan) was exceptional in his knowledge and very professional. He was a great listener as well, making the entire process enjoyable. Luis, the finance manager found us better financing than what Genesis could offer, and felt like everyone at the dealership was intentionally helpful. I wholeheartedly and highly recommend this team, and LOVE our new cars!!! More

In a word ‘Refreshing’. None of the usual worn out juvenile tactics to push a sale. A business transaction with, polite, personable professionals. Working with Justin and S None of the usual worn out juvenile tactics to push a sale. A business transaction with, polite, personable professionals. Working with Justin and Shawn was actually a pleasurable experience, as was Johnathon the ‘bean counter’ who finalized the transaction. More

Excellent service. Scheduling was easy. My advisor, Andrew, was very helpful and courteous. I was offered substitute transportation when it was determined I should lea Scheduling was easy. My advisor, Andrew, was very helpful and courteous. I was offered substitute transportation when it was determined I should leave my car overnight. My service was done quickly and my car returned to me in a clean condition. More

The whole process of buying a new car was a pleasure. Casey was great, very knowledgeable about the car that I ended up buying. What I liked best was there was no "hard sell" that you expect when buying Casey was great, very knowledgeable about the car that I ended up buying. What I liked best was there was no "hard sell" that you expect when buying a car. She did a good job of finding out what was important to me. The whole team at Genesis of Scottsdale was a pleasure to work with. More

Very prompt and polite service. Sayed my sales person walked us through everything, second car with him and always a true professional. The lease transaction manager, Jose, was exc Sayed my sales person walked us through everything, second car with him and always a true professional. The lease transaction manager, Jose, was excellent. Very honest and patient. The best check out process I ever experience in an auto transaction. More

I'd give them a 3. 5 but had to round up. I purchased my GV80 in Aug 2022 when it was only a Hyundai dealer and service was a ZERO. They've come such a long way, so I 5 but had to round up. I purchased my GV80 in Aug 2022 when it was only a Hyundai dealer and service was a ZERO. They've come such a long way, so I want to give them kudos for that. Unfortunately, they haven't fully stepped up to be a luxury dealership for service. I was specifically told (while car still under warranty) not to bring the car in for service until 33k miles, when it was out of warranty - so now I'm paying everything for the first major service (dealer ate $50 or something for a $1.2k maintenance visit). They gave me a loaner, then didn't even look at my car until the next day. I needed 2 tires (which I knew was going to be an issue) and the maintenance visit - period. Great I had A car, not great it wasn't mine. If you get a loaner at this dealership do not expect your car back same day, for even the most simple transactions. Finally, two days later I picked up my car and it was dirty. The tech had clearly scratched up the side getting into the car with their boots. They need to insist the car is washed before I touch it!!!! I know my service advisor, Andrew, did his best. Maybe it's still the bad experiences from the first two years of ownership at this place, but Lexus, they are NOT! More

Always great service on our GV70…. It is a pleasure to bring our car in It is a pleasure to bring our car in More

Had battery problem with 2 yr old GV80. Called dealer and they immediately arranged to pickup car with specialized tow truck. Once at dealer even though busy they got me a loaner so no wait Called dealer and they immediately arranged to pickup car with specialized tow truck. Once at dealer even though busy they got me a loaner so no waiting. Got car at my convenience. Runs better than before. All cost $. Great service and great people to interact with. More