Genesis of Scottsdale Service

Very prompt and polite service. Sayed my sales person walked us through everything, second car with him and always a true professional. The lease transaction manager, Jose, was exc Sayed my sales person walked us through everything, second car with him and always a true professional. The lease transaction manager, Jose, was excellent. Very honest and patient. The best check out process I ever experience in an auto transaction. More

I'd give them a 3. 5 but had to round up. I purchased my GV80 in Aug 2022 when it was only a Hyundai dealer and service was a ZERO. They've come such a long way, so I 5 but had to round up. I purchased my GV80 in Aug 2022 when it was only a Hyundai dealer and service was a ZERO. They've come such a long way, so I want to give them kudos for that. Unfortunately, they haven't fully stepped up to be a luxury dealership for service. I was specifically told (while car still under warranty) not to bring the car in for service until 33k miles, when it was out of warranty - so now I'm paying everything for the first major service (dealer ate $50 or something for a $1.2k maintenance visit). They gave me a loaner, then didn't even look at my car until the next day. I needed 2 tires (which I knew was going to be an issue) and the maintenance visit - period. Great I had A car, not great it wasn't mine. If you get a loaner at this dealership do not expect your car back same day, for even the most simple transactions. Finally, two days later I picked up my car and it was dirty. The tech had clearly scratched up the side getting into the car with their boots. They need to insist the car is washed before I touch it!!!! I know my service advisor, Andrew, did his best. Maybe it's still the bad experiences from the first two years of ownership at this place, but Lexus, they are NOT! More

Always great service on our GV70…. It is a pleasure to bring our car in It is a pleasure to bring our car in More

Had battery problem with 2 yr old GV80. Called dealer and they immediately arranged to pickup car with specialized tow truck. Once at dealer even though busy they got me a loaner so no wait Called dealer and they immediately arranged to pickup car with specialized tow truck. Once at dealer even though busy they got me a loaner so no waiting. Got car at my convenience. Runs better than before. All cost $. Great service and great people to interact with. More

Great experience, easy transaction, knowledgeable and courteous staff highly recommended to all looking to purchase an automobile courteous staff highly recommended to all looking to purchase an automobile More

Never thought I would utter this about a Car Dealership BUT it was an Outstanding experience. Very professional,, courteous and respectful. No high pressure tactics. Austin was a gem to work with and very BUT it was an Outstanding experience. Very professional,, courteous and respectful. No high pressure tactics. Austin was a gem to work with and very knowledgeable and forthright. More

This dealership will change the way you feel about buying anew car - in a GOOD way. Awesome folks working there. You won't believe it... anew car - in a GOOD way. Awesome folks working there. You won't believe it... More

Unique location for a car dealership. Fortunately there is plenty of parking across the street in a multi story parking garage. Divounte was my rep. He was helpful courteous and profesion Fortunately there is plenty of parking across the street in a multi story parking garage. Divounte was my rep. He was helpful courteous and profesional, Thanks! More

Do Goldman was most helpful and courteous. He explained why the check engine light had come on and had I taken care of. I’e always received excellent service from Scottsdale Genesis. He explained why the check engine light had come on and had I taken care of. I’e always received excellent service from Scottsdale Genesis. More

My experience in test driving and purchasing my car was excellent and done in a timely manner. Only negative thing was finding parking to the dealership in Scottsdale Quarters. excellent and done in a timely manner. Only negative thing was finding parking to the dealership in Scottsdale Quarters. More