Genesis of South Bay

The team did a very good and thorough job. The two vehicles I brought in came back clean and in great condition. The two vehicles I brought in came back clean and in great condition. More

I appreciate the consistent updates on the vehicle status during service, including phone calls. I docked one star because the dealership did not have the needed part(s) for my initial scheduled maintenance. during service, including phone calls. I docked one star because the dealership did not have the needed part(s) for my initial scheduled maintenance. They picked up my car and took it to the service center, but had to bring it back later because they did not have the parts ready. So we had to schedule another appointment. In the future, they should ensure they have the needed parts prior to a scheduled service appointment. More

Benson is always very pleasant, nice, and always very helpful assistin me. Benson is courteous, and I always look forward to bringing my car back to be serviced. helpful assistin me. Benson is courteous, and I always look forward to bringing my car back to be serviced. More

I'm not sure the dealership I only work with Connor and he was very responsive he was very responsive More

Genesis South Bay partners with me to ensure my car is running well, alerting me of needed services and the priority in which they should be addressed. They are responsive, polite and find ways to minimiz running well, alerting me of needed services and the priority in which they should be addressed. They are responsive, polite and find ways to minimize any of the regular inconveniences of car service. More

Jason always give excellent customer service. I always prefer to work with him. Give him a raise! I always prefer to work with him. Give him a raise! More

Jason Lee is the *BEST* service writer! He is courteous, friendly, informative and always honest with his information. Always keeps me updated with the status of the work being performed! He is courteous, friendly, informative and always honest with his information. Always keeps me updated with the status of the work being performed! More

Friendly staff excellent facility. Only negative was the service advisor tried to convince me that filter that was replaced was not covered by 3 year 3600 complimentary. He ended up re Only negative was the service advisor tried to convince me that filter that was replaced was not covered by 3 year 3600 complimentary. He ended up replacing it at no cost . I had to show him the fine prints of the benefits. I feel that as a customer I shoul not have to do that. More

As soon as I arrived, I was immediately taken care of. I was told that service would take approximately 3 hours. When I told Benson I couldn't wait for it. He offered an Uber back to my house and I accept I was told that service would take approximately 3 hours. When I told Benson I couldn't wait for it. He offered an Uber back to my house and I accepted. Benson arranged for the trip. He called me when my car was serviced and offered to to pick me up via Uber. When I got there, my car was serviced and cleaned before I drove out. Exceptional service! More

I only take my car at this dealership. Sales and services people are fantastic A+++++ dealer! Sales and services people are fantastic A+++++ dealer! More