Genesis of South Brunswick

The sales department is a bunch of criminals. They told that in order to get a loan there was precondition that i had to purchase a $3500.00 extended warranty.Otherwise the bank would not finance They told that in order to get a loan there was precondition that i had to purchase a $3500.00 extended warranty.Otherwise the bank would not finance me.SCAM.The vehicle was sold to me with a cracked wheel and 1 key and the sent off till i realized how dangerous the cracked wheel was. Car sat there for 3 weeks waiting for a wheel and a second key. Plates came in they never called me.Car was supposed to be detailed and full tank of gas.That never happened.. The absolute worst purchase experience i have ever had. The Service department and service manager were excellent and did anything to help me.Kept me informed of the situation. More

Service is unresponsive..left messages with no return call after being told someone would call back call after being told someone would call back More

Long story with a happy ending. I own a Genesis G70 and GV80 I purchased at Genesis of South Brunswick and a Kia Stinger I purchased elsewhere. The Kia Stinger and G70 are siblings in the corporate family GV80 I purchased at Genesis of South Brunswick and a Kia Stinger I purchased elsewhere. The Kia Stinger and G70 are siblings in the corporate family and have the same mechanical parts. So, I blew a tire and knew did some other damage hitting a hole in the road, and since Kia dealer was so far away and I was on temporary spare, I drove to this dealer to see if they would help. I was greeted by Johnny in service. Thankfully, he and his management were willing to assist to get the Kia Stinger back up and running. They took the car in with a smile, diagnosed the issues (two rims, a tire, and a wheel alignment) and I even asked them to do an oil change while they had it. Although it took a week to obtain the Kia replacement rims and do the work, the outcome was excellent. Johnny kept me informed along route and met his commitments. They did not have to take in the Kia for repair, especially without prior appointment, but they did and I am very grateful. My two cents on the recent reviews about not getting calls back. I too had the same experience, but while at the dealer, I observed that they were very busy and not enough people to handle the volume. However, every interaction with a customer I observed was cordial and focused on that customer's needs at that time. I have experienced the non-responsiveness to emails and calls from many other businesses lately, and I have heard much of it is due to a shortage of employees in the midst of a strong economic comeback in which people want new things and services performed. Luckily, I live close to this dealer, so my solution is to simply drive over and talk to someone. When I do, all is well. Since this dealer has done so well for me in the past with service, I will give them the benefit of the doubt that they are simply experiencing the same labor pains as other businesses, and since they have been there for me when I needed them (like in this case), I will return the loyalty and work with them as best I can through these times. This is simply my point of view and in no way infers judgment on other people's experiences.. Personally, I need to give this dealer kudos for this experience and look forward to future opportunities to do business. More

I traded in a G90 Lease in which I don't owe any damage fees for a GV80. When it was time to give me a copy of my paper work he slipped out we owe I owe paper. I called him immediately the next morning an fees for a GV80. When it was time to give me a copy of my paper work he slipped out we owe I owe paper. I called him immediately the next morning and he said he'll send it to me as I requested thru email that same day. This man seems to playing cat and mice with me now. I feel like he did this deliberately at this point. More

Worst customer service experience ever. They lie and do not respond back to you. Do not purchase anything from here ever again. What a mistake. not respond back to you. Do not purchase anything from here ever again. What a mistake. More

I recently leased a Genesis G70 3.3T from Genesis South Brunswick and my sales person was Andre Moshkovich. The car is amazing, the service at the dealership was amazing and the price was the best compare Brunswick and my sales person was Andre Moshkovich. The car is amazing, the service at the dealership was amazing and the price was the best compared to other dealers. Andre was a pleasure to deal with. I would highly recommend Andre and the dealership for anyone looking for a new car. I will be back! More

All around good things. Got the car I wanted in the color I wanted for a deal that was good. Would recommend to others without hesitation. I wanted for a deal that was good. Would recommend to others without hesitation. More

A dealer worthy of the car itself I wanted a blue 2020 G80 Sport 3.8L, but could only find a 3.3 Turbo in that color, listed at Genesis of South Brunswick. I didn't mind the extra mon I wanted a blue 2020 G80 Sport 3.8L, but could only find a 3.3 Turbo in that color, listed at Genesis of South Brunswick. I didn't mind the extra money, but worried some about the extra mechanical complexity. Andre Moshkovich responded immediately, saying he did in fact have a 3.8L naturally aspirated car in Mallorca Blue, which wasn't listed in their online inventory. I bought the car the next day, outright and for cash. Andrey Kostenko, their finance manager, was completely frank with me regarding factory incentives which were about to expire, and offered me a choice of either a discount or an extended warranty. He also facilitated me leaving the car at their dealership until I actually became a New Jersey resident. More

Smooth and easy transaction I saw a car, had to have it and BOOM!! Andre Moshkovich made it happen! My husband and I drove to the dealership right before closing and Andre stuc I saw a car, had to have it and BOOM!! Andre Moshkovich made it happen! My husband and I drove to the dealership right before closing and Andre stuck with us to educate us on Genesis cars. We made plans for me to come back in the AM and take a test drive. Once I drove it I had to have it and Andre made it happen. Very pleasant experience. More