Genesis of Southwest Houston

This was the best car buying experience that I have ever had. The manager had everything prepared. He showed us the car. The dealer ship was the best. Sparkling clean and so beautiful.We visited for a whi had. The manager had everything prepared. He showed us the car. The dealer ship was the best. Sparkling clean and so beautiful.We visited for a while and you could see that he loved his job and it showed. He introduced my wife and me to the Finance Manager who also had the paperwork prepared. He gave us the signed documents on a flash drive. More

Luxury, friendly staff, clean, great customer service, WiFi and Workstations, comfortable chairs to wait for car. WiFi and Workstations, comfortable chairs to wait for car. More

From the time I arrived, greeted my friendly young man. The service person was pleasant and professional. A outstanding experience from start to completion. The service person was pleasant and professional. A outstanding experience from start to completion. More

Trey took good care and was very fast in the process of getting the car. getting the car. More

Beautiful facility and helpful employees. However waited 3 hours for oil change although had scheduled appointment. There were no loaner car’s available However waited 3 hours for oil change although had scheduled appointment. There were no loaner car’s available More

The worst car buying experience! ! I would not recommend this dealership to anyone. The lack of communication and transparency is the worst I’ve ever experienced. They have little to ! I would not recommend this dealership to anyone. The lack of communication and transparency is the worst I’ve ever experienced. They have little to no concern for your time or your experience during the transaction. From waiting 2 days for a buyers order to get to my back to waiting for 5 days for a copy of the signed paperwork after the purchase to be emailed to me because the finance guy said he would email them to me instead of printing them before I left the dealership. I already have a maintenance due light on in my GV80. All I can do now is pray that they payoff my trade-in before I’m paying for 2 cars. More

Took a bit more time than we expected,however, everyone was cordial and we made a deal on an SUV was cordial and we made a deal on an SUV More

Very efficient, professional, understanding and willing to be reasonable! Love to recommend with my experience. to be reasonable! Love to recommend with my experience. More

Very nice facility but could use more parking spaces for customers. Staff were very friendly and helpful. Free snacks, sodas and water was a nice touch. Salesman was very easy to work with and easy to co customers. Staff were very friendly and helpful. Free snacks, sodas and water was a nice touch. Salesman was very easy to work with and easy to come to an agreement on sale price. Vehicle pricing was very transparent. Much better shopping experience at this dealership than another Genesis dealership nearer to where I live. Would recommend this dealership. More

There was no one there to greet me. It took two hours to get my car into the shop. I had to go find people to find out what was going on. It took two hours to get my car into the shop. I had to go find people to find out what was going on. More