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Genesis of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
307 Reviews
Call Dealership (346) 651-1300
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10155 Southwest Freeway

Houston, TX

77074

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Showing 307 reviews

July 11, 2025

I always have great customer service. Travipn is always polite and always greets me upon arrival. More

by REVAROUCHONHARRISROCKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travion
Report | Print
Jul 14, 2025 -

Genesis of Southwest Houston responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 09, 2025

Friendly, quick and professional service! The atmosphere is great, well-taken care of, clean and pleasant. More

by Estefania Teixeira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevon
Report | Print
Jul 11, 2025 -

Genesis of Southwest Houston responded

Hi Estefania, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

July 06, 2025

My service rep. Danyul gets a 20. He was awesome. I would highly recommend Genesis of Southwest Houston. More

by Katih007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danyul
Report | Print
Jul 07, 2025 -

Genesis of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis of Southwest Houston! If you have any further questions, please don't hesitate to reach out!

June 26, 2025

Excellent customer service, great GM and sales person, Sergio. No pressure sales tactics, great deal on new GV70 and on my trade in. We were in and out of there the fastest I have ever experienced. I c More

by Donna.stephan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio, Justin and the finance manager
Report | Print
Jun 28, 2025 -

Genesis of Southwest Houston responded

Hi Donna, we are very happy to have provided you with such a positive experience!Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2025

Great service and communication. On top of that it’s a beautiful dealership and the amenities are very nice. More

by arturokarak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio, Christie, Yolanda
Report | Print
Jun 26, 2025 -

Genesis of Southwest Houston responded

Hi, thank you for your kind words about our dealership! We take pride in providing great service and amenities for our customers, and we're thrilled to hear you had a positive experience. See you again soon!

June 24, 2025

I was very pleased with the lovely waiting area and felt taken care of throughout the experience. Loaner car was the same as my vehicle and Danyul kept good contact with me. More

by vinovative
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danyul Rios
Report | Print
Jun 25, 2025 -

Genesis of Southwest Houston responded

Hello, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!

June 18, 2025

The service associates were very polite. I'm displeased due to the fact that I missed an engagement because I had to bring my car to the dealership for service 2 days after the 30,000 mile m More

by jforney400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
Jun 20, 2025 -

Genesis of Southwest Houston responded

Thank you for your feedback on your recent experience in our store. We understand that taking time out of your schedule to come into the store can be very inconvenient. For future visits, please feel free to contact me directly to see about valet service options so that we can try to make the service experience as convenient as possible. We appreciate your business and look forward to seeing you again soon. Thanks,   Justin McGaughey  General Manager jmcgaughey@genesissw.com

June 14, 2025

It was a pleasure meeting with Iloyd Braide as he was very polite and helpful in my purchase of the 2016 Toyota Tundra. Love my truck. More

by rvitte2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iloyd Braide
Report | Print
Jun 16, 2025 -

Genesis of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2025

Justin and his team at Genesis Southwest have been nothing but the best!! Highly recommend their dealership. We live on the other side of town, but the distance is worth the quality of customer servi More

by danahood01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevon
Report | Print
Jun 15, 2025 -

Genesis of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2025

Always receive special treatment from all when I’m at the dealership special thanks to Mr Trevon for going above and beyond More

by dj.room
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevon
Report | Print
Jun 14, 2025 -

Genesis of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to Trevon here at Genesis of Southwest Houston! We are always more than happy to assist you if anything else comes up. Take care!

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