Genesis of Southwest Houston

Zero pressure to look and to purchase my vehicle, we went looking for a color in mind. Ended up with with a metallic silver. Not what we were looking at. But this color blew us away. looking for a color in mind. Ended up with with a metallic silver. Not what we were looking at. But this color blew us away. More

Jacy went "above and beyond" to get my air conditioner working again during the extreme heat we are experiencing. She also kept me well informed of the progress as the repair progressed, even responding working again during the extreme heat we are experiencing. She also kept me well informed of the progress as the repair progressed, even responding to one of my texts late at night. I have nothing but accolades for her and the service department staff at Genesis of Southwest Houston! More

Staff is very professional, courteous and helpful. Great service, complete the job in a timely manner. Great service, complete the job in a timely manner. More

Great product knowledge and professionalism. Great experience. M Zain Arif is just Great! Thanks again. Great experience. M Zain Arif is just Great! Thanks again. More

I had an outstanding experience with Genesis of Southwest Houston. Tracy, the dealership manager; Jacob, the Internet Director; and Bryant, my salesperson, all went above and beyond to make the entire proces Houston. Tracy, the dealership manager; Jacob, the Internet Director; and Bryant, my salesperson, all went above and beyond to make the entire process seamless, efficient, and stress-free. This was, without question, the least amount of time I have ever spent at a dealership when purchasing a vehicle. Nearly the entire transaction was completed through email, and when I arrived, all I had to do was sign the final documents and pick up my new car. This is exactly how the car-buying experience should be in 2026—transparent, convenient, organized, and respectful of the customer’s time. Other dealerships should absolutely take note. Thank you to Tracy, Jacob, Bryant, and the entire Genesis of Southwest Houston team for delivering such an exceptional experience. I highly recommend this dealership! More

Very courteous and punctual. Even if I am early they take care of me.. They explain what they are doing with my car and give me options. Even if I am early they take care of me.. They explain what they are doing with my car and give me options. More

Professional and courteous. Service was done in estimate time. Waiting room was clean and well stocked with complimentary items. Service was done in estimate time. Waiting room was clean and well stocked with complimentary items. More

Dealership is the best but genesis brand has a horrible history of a/c and heating systems problems I’m headed to the Lexus store. history of a/c and heating systems problems I’m headed to the Lexus store. More

Overall the service good. Mayra Garcia is great. She's nice, professional and very accomodating. The issue I have with the "Dealership" is selling services/amenities that are Mayra Garcia is great. She's nice, professional and very accomodating. The issue I have with the "Dealership" is selling services/amenities that are not usually honored for vehicles outside of Genesis i appreciate the Service Department for stepping up and providing the service to my vehicle. I hope that the service is being fulfilled fully and with the care that a customer expects and deserves. Thank you. More

Not happy with my latest experience. 1st, i had to wait 5 hrs for my vehicle, 2nd, my car begane pulling to the side after an alignment was recommended and performed on my car. Car drove 1st, i had to wait 5 hrs for my vehicle, 2nd, my car begane pulling to the side after an alignment was recommended and performed on my car. Car drove straight before that. 3rd, when i called to let Genesis know i wasn't satisfied, I was told a Service advisor will contact me. Still haven't received any call back. Edit: Bumping review to a 3 star. Went back and got the tires switched. The pulling went away. So I'm guessing the problem is one of the tires. However, when the technician said the vehicle was going straight, it was pulling right; and when he said the vehicle was pulling left, it was going straight. Not sure what to make of that. At least vehicle is back to normal. More