Genesis of Southwest Houston

All good great help courteous service is done and happy with the work that was performed with the work that was performed More

Very professional and great customer service from everyone in the service department. Also very timely. everyone in the service department. Also very timely. More

This is my second genesis purchase. My salesman was on the look out for a new genesis and he found one. Called me immediately. I came to see it and it was perfect for me. I am a Genesis My salesman was on the look out for a new genesis and he found one. Called me immediately. I came to see it and it was perfect for me. I am a Genesis man now, the beginning. More

Great and prompt service, very good technicians and representatives. Fair and honest, highly recommend your service be performed at southwest genesis of houston representatives. Fair and honest, highly recommend your service be performed at southwest genesis of houston More

I've always had a good experience with Genesis. The new facility is clean and spacious. The new facility is clean and spacious. More

Trevon at Genesis of SW Houston is AMAZING! Responsive, professional and he answers all of my questions. He is very service oriented and I am a happy customer! Responsive, professional and he answers all of my questions. He is very service oriented and I am a happy customer! More

Freddie my sales person made the process of buying a cheap used trade in for my daughter to drive to school a breeze. cheap used trade in for my daughter to drive to school a breeze. More

Great experince everything went smoothly. I recommsnd highly. Terrific GM in Justin and sales Freddie I recommsnd highly. Terrific GM in Justin and sales Freddie More

The Customer service was great and explained the needed services. Jose was very helpful and attentive to details. services. Jose was very helpful and attentive to details. More

Shout out to the kind and capable shuttle service staff; they are a delight and certainly the highlight of my trip. Serviced my RWD LSD-equipped G70 here for a differential fluid change. Cost $560, which they are a delight and certainly the highlight of my trip. Serviced my RWD LSD-equipped G70 here for a differential fluid change. Cost $560, which is pretty insane for a fluid change. Did it anyways since I know people have had LSD issues with this car and I don't want the warranty to be rejected for any reason, should I be unlucky in the future. I also scheduled an oil change for the same day. Over the phone, I mentioned I had a pre paid Fidelity service coupon book and they said they'd handle it in person. When I got there, they told me my coupon for an oil change wouldn't work and that my booklet wasn't actually Fidelity (afterwards I called Genesis of Plano, where I had used it previously, and they confirmed it was indeed Fidelity). They never rejected the coupon book when I brought it up over the phone, so it was frustrating to be rejected at the dealership. I paid for the LSD fluid change like a sucker and left feeling pretty scammed. Texted them back once I got off the phone with Plano and got no response after over an hour (previously they called back within minutes), so here I am. I'll be driving twice as long to try another Genesis dealership next time. More