Genesis of Southwest Houston

Laura was great and the service was great as well. I will be back and recommend you I will be back and recommend you More

Purchasing a vehicle can often be a hectic and time-consuming process, as many dealerships tend to keep customers waiting for extended periods. However, our experience at Genesis Southwest was com time-consuming process, as many dealerships tend to keep customers waiting for extended periods. However, our experience at Genesis Southwest was completely different and truly impressive. From the moment we arrived, the team was prepared and attentive. The sales representative, Sergio, ensured that everything was organized and ready, making the process smooth and efficient. We were in and out within just one hour and fifteen minutes — something that is quite rare when buying a vehicle. Both Sergio and General Manager Jacob took the time to understand exactly what we needed. They handled the paperwork promptly and made sure the entire transaction was completed in a timely and professional manner. More

Great service attention to detail has been and continues to be unmatched thanks to the service team 👍 to be unmatched thanks to the service team 👍 More

Everyone was nice and respectful, however, it shouldn’t take 4.5 hours for me to get an oil change, alignment, and balance. I got there at 12:30 and didn’t leave until 5. The dealership didn’t seem that bu take 4.5 hours for me to get an oil change, alignment, and balance. I got there at 12:30 and didn’t leave until 5. The dealership didn’t seem that busy either. More

I am pleased with my Service Rep, Roger. He listens to my concerns and takes care of the problem. He listens to my concerns and takes care of the problem. More

Great professional and prompt service. I truly appreciate the attentiveness provided from the moment you drive onto the dealership lot to the time you pull out. Trevon is the best. I truly appreciate the attentiveness provided from the moment you drive onto the dealership lot to the time you pull out. Trevon is the best. More

It has a great service department and the service technician is always so helpful. Every time I come in, never forgets my name. His name is Trevor Bryant. He keeps me up-to-date on all that I need a technician is always so helpful. Every time I come in, never forgets my name. His name is Trevor Bryant. He keeps me up-to-date on all that I need and if I’m due for a recall service, he lets me know. Just excellent service here every time, the place is so clean and people are so friendly in service department.. Be sure to ask for Trevor Bryant for excellent service. More

Had a great experience and had great service with Daniel Rios answering all my questions an d being very polite and patient with me ! He is awesome…. He is a great asset to Group 1 Rios answering all my questions an d being very polite and patient with me ! He is awesome…. He is a great asset to Group 1 More

Had a coupon for $24. 99 they still charged $37.58 and also did not change the sticker for when’s the next oil change so I don’t know if they even changed the oil or not. 99 they still charged $37.58 and also did not change the sticker for when’s the next oil change so I don’t know if they even changed the oil or not. More

Danny and the crew are always nice, friendly and ive never experienced nothing but solid service. never experienced nothing but solid service. More