Genesis of Southwest Houston

Reasonably painless with a very nice selection of Auto I was interested in. The dealership very nice and modern negotiations were fairly easy, and Christine appears to be very knowledgeable in the tech side was interested in. The dealership very nice and modern negotiations were fairly easy, and Christine appears to be very knowledgeable in the tech side. More

Roger, my service advisor at Genesis of Southwest Houston, was great! He was prompt and efficient, and I truly appreciated his excellent service. Thank you, Roger! Houston, was great! He was prompt and efficient, and I truly appreciated his excellent service. Thank you, Roger! More

Service is excellent. They dropped me off at work for 9:30 & picked me up at 12:30. My car was ready and sparking clean!!! Love my Genesis & dealership! They dropped me off at work for 9:30 & picked me up at 12:30. My car was ready and sparking clean!!! Love my Genesis & dealership! More

Jacy is great, she saved my unsatisfied opinion of the dealership. Stepped up and made my service appointment painless. Thanks Jacy!! dealership. Stepped up and made my service appointment painless. Thanks Jacy!! More

The service advisor was very nice but they are way over scheduled. Despite having an appointment it took 5 days for the technicians to even look at my car. I was without a car for 2 weeks! scheduled. Despite having an appointment it took 5 days for the technicians to even look at my car. I was without a car for 2 weeks! More

The time for service needs MAJOR improvement. Appointments are true Appointments. In at 10am n wasn't done til 334 pm. Horrible service. But personnel are good. Appointments are true Appointments. In at 10am n wasn't done til 334 pm. Horrible service. But personnel are good. More

I had an excellent experience with this dealership via Felicia Brooks, my salesperson. Felicia was knowledgeable, patient, personable and honest. I have not purchased a vehicle in years. She actually made Felicia Brooks, my salesperson. Felicia was knowledgeable, patient, personable and honest. I have not purchased a vehicle in years. She actually made the experience pleasant and non intimidating. More

Excellent customer service very efficient, clean, reliable, great communication about your vehicle. Overall satisfactory 10 stars reliable, great communication about your vehicle. Overall satisfactory 10 stars More

I worked with Felicia and she was amazing! We were able to do everything over the phone being that I was out of town. She made the process so easy and very straightforward. No unnecessary back We were able to do everything over the phone being that I was out of town. She made the process so easy and very straightforward. No unnecessary back-and-forth. And she was able to work with me to get a great deal! The virtual process was super easy. Definitely would recommend the dealership. More

Excellent work by the whole team. Danyul, Marcelo and Pravin. From check in to check out. Danyul, Marcelo and Pravin. From check in to check out. More