Genesis of Southwest Houston

From the time I arrived, greeted my friendly young man. The service person was pleasant and professional. A outstanding experience from start to completion. The service person was pleasant and professional. A outstanding experience from start to completion. More

Trey took good care and was very fast in the process of getting the car. getting the car. More

Beautiful facility and helpful employees. However waited 3 hours for oil change although had scheduled appointment. There were no loaner car’s available However waited 3 hours for oil change although had scheduled appointment. There were no loaner car’s available More

The worst car buying experience! ! I would not recommend this dealership to anyone. The lack of communication and transparency is the worst I’ve ever experienced. They have little to ! I would not recommend this dealership to anyone. The lack of communication and transparency is the worst I’ve ever experienced. They have little to no concern for your time or your experience during the transaction. From waiting 2 days for a buyers order to get to my back to waiting for 5 days for a copy of the signed paperwork after the purchase to be emailed to me because the finance guy said he would email them to me instead of printing them before I left the dealership. I already have a maintenance due light on in my GV80. All I can do now is pray that they payoff my trade-in before I’m paying for 2 cars. More

Took a bit more time than we expected,however, everyone was cordial and we made a deal on an SUV was cordial and we made a deal on an SUV More

Very efficient, professional, understanding and willing to be reasonable! Love to recommend with my experience. to be reasonable! Love to recommend with my experience. More

There was no one there to greet me. It took two hours to get my car into the shop. I had to go find people to find out what was going on. It took two hours to get my car into the shop. I had to go find people to find out what was going on. More

Very nice facility but could use more parking spaces for customers. Staff were very friendly and helpful. Free snacks, sodas and water was a nice touch. Salesman was very easy to work with and easy to co customers. Staff were very friendly and helpful. Free snacks, sodas and water was a nice touch. Salesman was very easy to work with and easy to come to an agreement on sale price. Vehicle pricing was very transparent. Much better shopping experience at this dealership than another Genesis dealership nearer to where I live. Would recommend this dealership. More

Had my genesis in there for a brake job it cost $2500. I own 25 vehicles through my company and I’ve never had a brake job that cost $2500. I have checked with several other references and they have told I own 25 vehicles through my company and I’ve never had a brake job that cost $2500. I have checked with several other references and they have told me that that is very unreasonable. I understand the cost of things. I just felt like I was not informed of that type of cost for a break job. They did put a new set of tires on my vehicle for $1000 and I felt that was very reasonable. Thank you, Skeeter Braun. More

Broken promises, payment malfunctions, quotes a service then tries to up charge at checkout. Was supposed to valet for their error and never confirmed. What can I say, new location is nice, but service nee then tries to up charge at checkout. Was supposed to valet for their error and never confirmed. What can I say, new location is nice, but service needs to find their footing as they seem to keep tripping everywhere. More