Genesis of Southwest Houston

The service manager was great, made sure we had a loaner car and came to me to swap the cars out when my car was ready. car and came to me to swap the cars out when my car was ready. More

Great service. Ease of appointment and getting you in and out timely. Very courteous staff. Ease of appointment and getting you in and out timely. Very courteous staff. More

Our salesman, Trey, is the reason we went with Genesis. We were looking at multiple makes, and he really took his time to explain the different trims and features. Even though we told him we weren’t buying We were looking at multiple makes, and he really took his time to explain the different trims and features. Even though we told him we weren’t buying that day, he was attentive with no sales pressure. More

My sales experience with this dealership was great. With service my experience was just okay. The work that was done on my vehicle is not the problem, it was the lack of communication on certain things With service my experience was just okay. The work that was done on my vehicle is not the problem, it was the lack of communication on certain things and getting a hold of the appropriate team members to address my service needs. More

Good service, I got a great deal and quick responses and help. Everyone was also friendly. help. Everyone was also friendly. More

Absolutely horrible experiences 2 of the 3 times I’ve been to this dealership. The last visit resulted in a 4 hour oil change due to my car being misplaced. Instead of telling the truth, they made an exc been to this dealership. The last visit resulted in a 4 hour oil change due to my car being misplaced. Instead of telling the truth, they made an excuse of my car getting an update for 3 hours ( before they even did the system update). I checked into my 1:30 appointment at 1:17p. The biggest insult is that at hour 3 I was told 30 minutes until my car would be ready (3:48p) at 5:17p I was pulling off with a short apology from Skyla (the service advisor) and a promise of a free car detail ( which she felt the need to inform me is valued at over $200) that the service manager okayed (I watched the permission grant through the window) but never once did the service manager even feel the need to utter one word to me. I guess they have an initiative to mention the new Genesis dealership to every customer on every visit, but they won’t be seeing me. I highly recommend serious training, an effective leadership team and genuine care for people’s time in order for that dealership not to be run in the ground. More

Excellent experience. My sales rep Trey was awesome. Finance process was easy. Thank you much. My sales rep Trey was awesome. Finance process was easy. Thank you much. More

We went for both a GV70 Electrified and also a G80 and the service we received when picking them out from Eduardo was top notch. It was a great experience in fact I can’t think of a way it could have gone the service we received when picking them out from Eduardo was top notch. It was a great experience in fact I can’t think of a way it could have gone any better. :) More

Brian Ochoa is my service advisor… Brian delivers amazing customer service! I highly recommend the service department at Genesis of Southwest Houston! customer service! I highly recommend the service department at Genesis of Southwest Houston! More

Shane was quick and listened to our needs. Great customer service from beginning to end. Great customer service from beginning to end. More