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Genesis of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.7
181 Reviews
Call Dealership (346) 651-1300

10155 Southwest Freeway

Houston, TX

77074

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Showing 181 reviews

December 05, 2024

Very clean, prompt, service oriented. I will be going back the next time I need service. More

by harry.fritzenschaft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Dec 08, 2024 -

Genesis of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Not very professional. Did not finish services as required. Have to return to have it completed More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio
Report | Print
Dec 08, 2024 -

Genesis of Southwest Houston responded

Ken, Thank you for your feedback on your recent service experience. We obviously failed to communicate properly about the availability of parts needed for your repair. This resulted in you needing to bring your car back a second time. We apologize for this inconvenience and will review our parts process and correct future miscommunications so that you do not experience this again. We appreciate your business! Thank you, Justin McGaughey General Manager jmcgaughey@genesissw.com

December 03, 2024

Welcome relief that there were no dealer add ons to negotiate. Much easier dealing to a fair price. More

by mayrarr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio and finance guy,
Report | Print
Dec 20, 2024 -

Genesis of Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 03, 2024

My Salesmans Ilyole Bradie was amazing, but the finance and other departments handling my sale were straight trash. If it wasn't for my salesman I would walked away. We agreed to a price but the dealership More

by fnerio06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Iloye Bradie
Report | Print
November 27, 2024

Professional, communicative, friendly, helpful, knowledgeable in taking care of my car needs. Very good work. More

by darrin.madison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duy Nguyen
Report | Print
Nov 29, 2024 -

Genesis of Southwest Houston responded

Hi, thank you so much for your positive comments about Genesis of Southwest Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 24, 2024

Eric and team are first class overall in taking care of the customer and addressing all my concerns with my G90 More

by AMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Nov 27, 2024 -

Genesis of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Genesis of Southwest Houston! We hope to see you soon!

November 23, 2024

My experience at Genesis of Southwest Houston was professional and easy. They did a great job. More

by txterp01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Simmons
Report | Print
Nov 25, 2024 -

Genesis of Southwest Houston responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 14, 2024

Outstanding experience! No high pressure tactics, just honest, knowledgeable, helpful, folks. A seamless buying experience.. highly recommend Steph and Lloye More

by James
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steph Silver and Lloye Braide
Report | Print
Nov 18, 2024 -

Genesis of Southwest Houston responded

Hi James, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 14, 2024

I called about a car advertised on the website and reached Kobe. He was great. He knew exactly what I was looking for and located the car quickly. Within an hour we had a proposal and had a deal don More

by Kleissjames1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kobe
Report | Print
Nov 18, 2024 -

Genesis of Southwest Houston responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

November 07, 2024

Simon took extra good care of me and completely made my day with his excellent customer service and quick response. Our conversation started off with him making a joke and it got me laughing, in the middle More

by CNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon, Antonio
Report | Print
Nov 09, 2024 -

Genesis of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with Simon! Please don't hesitate to reach out to us if there's anything more we can do!

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