Genesis of Southwest Houston

Very helpful, was a great easy repair. He made sure you got what you asked for, wasn't a pushy service. The person working to get you a loaner however is different, just her energy level w He made sure you got what you asked for, wasn't a pushy service. The person working to get you a loaner however is different, just her energy level was low, drawing her feet to do her job More

Excellent customer service was greeting as I came into service bay . I like that it is covered so you are out of the elements . Advisor Trevor Bryant came immediately to take order for service. I was g service bay . I like that it is covered so you are out of the elements . Advisor Trevor Bryant came immediately to take order for service. I was given updates on the progress of service. The whole experience was good customer service. More

This place was great danyul was great all the staff were nice and friendly and. nice and friendly and. More

The service I received today was outstanding. All services were explained thoroughly and my service representative (Jose) was very helpful. All services were explained thoroughly and my service representative (Jose) was very helpful. More

Jose was a great service advisor who was attentive, responsive and explicit with the cost associated with my vehicle's maintenance and repairs. Thanks! responsive and explicit with the cost associated with my vehicle's maintenance and repairs. Thanks! More

La atención del advisor fue excepcional, mostró conocimientos y mi experiencia de atención al cliente superó mis expectativas, conocimientos y mi experiencia de atención al cliente superó mis expectativas, More

The dealership employees were helpful and appear to be genuine. The new building is nice and comfortable. I spent the afternoon there and was able to complete some work. genuine. The new building is nice and comfortable. I spent the afternoon there and was able to complete some work. More

Everything went exactly as planned. What an incredible facility and the staff is even better! What an incredible facility and the staff is even better! More

Roger was very personable. Greeted me shortly after I drove up. Suggested I go inside while he finished the pics because it was very hot outside. Answered all my questions. Wor Greeted me shortly after I drove up. Suggested I go inside while he finished the pics because it was very hot outside. Answered all my questions. Work was completed very promptly (30 minutes before I expected). Definitely an excellent customer service experience. More

I went in for an oil change and found that there were two software updates needing to be installed. These took quite a bit of time but Daniel kept me informed and was very mindful of my time. I was treated software updates needing to be installed. These took quite a bit of time but Daniel kept me informed and was very mindful of my time. I was treated very well. More