Genesis of Wayne

After visiting Wayne Genesis to kick-off the rectification of paperwork, it has become apparent that my previous experiences with my vehicle and sales does NOT reflect this location's current te rectification of paperwork, it has become apparent that my previous experiences with my vehicle and sales does NOT reflect this location's current team. It reflects the original building management of Wayne Automall Hyundai which is no longer present at this location. I have since removed those concerns from this review and migrated them to only the Hyundai page. My visit today went well and I was accommodated immediately. I discussed the major outstanding issues with my vehicle (missing CPO from purchase through Wayne Hyundai) and was assured that a solution will be met. Both Sal and Andy were excellent to work with and understood my concerns. I look forward to rectifying these issues and will update this review as things progress. The service provided by the new team here is more in line with what I expected when I first bought the car. Hoping they are able to expand and open their own service center in the future too! More

This is the most disloyal dealership that I have known. They lie and try to overcharge you on everything. I live in Wayne and figured that I would give my business to a local company. My suggestion is to r They lie and try to overcharge you on everything. I live in Wayne and figured that I would give my business to a local company. My suggestion is to run away from them. More

I stopped in to look into leasing a G80. Eduardo greeted us and was very pleasant. He let me and my wife test drive 2 different models and then led us back in to sit at his desk. That's when Eduardo greeted us and was very pleasant. He let me and my wife test drive 2 different models and then led us back in to sit at his desk. That's when our experience turned. After asking me a few questions, I think he could tell I had never leased a car before. He left to speak with his manager and returned with a printout of prices which were sky high. My wife and I almost fell over. Did he think we wanted to purchase the car? Anyway, we politely declined to make a deal, and after speaking directly to the manager, we went on our way. After getting home and doing more research, we learned they were totally going to rip us off. Not by a little. It would have been a huge score on their part if we made that deal. I still don't know what numbers they were using to calculate their offer, but they were extremely inflated. We decided to lease from another dealership and had a much better experience. More

This dealership is the most horrible dealership I have ever had the misfortune of dealing with. Do yourself a favor and find another one to deal with. ever had the misfortune of dealing with. Do yourself a favor and find another one to deal with. More

This place is unbelievable. I was interested in a new GV70 so they sent me an email with one that was available providing full pricing together with an offer for my trade in. I was interested in a new GV70 so they sent me an email with one that was available providing full pricing together with an offer for my trade in. I called and told them that I would come in to make the purchase and I made an appointment. Drove 30 miles to the dealership only to find out that the car didn't exist and they only had one other GV70 a top of the line model. A complete waste of time and gas. More

Customer Service is beyond horrible! Whenever I call I’m put on hold for 10 minutes until my phone cuts the call off. Not one person can give me an answer as to why I can’t log onto the Whenever I call I’m put on hold for 10 minutes until my phone cuts the call off. Not one person can give me an answer as to why I can’t log onto the genesis app. I know it’s a paperwork issue but I can’t speak with anyone unless I drive 45 minutes to the showroom!! They take your money and then couldn’t care less about you. The absolute worst dealership I’ve ever dealt with. No one calls back I will never deal with them again and will tell anybody who asks to stay away from them More

Needed an appointment as my Rear Seat was not returning to normal position (and 1 grandchild has to sit there). It is Jan. 3rd today...They said EARLIEST APPT IS JULY!!! $65000 car and this is SERVICE??!! to normal position (and 1 grandchild has to sit there). It is Jan. 3rd today...They said EARLIEST APPT IS JULY!!! $65000 car and this is SERVICE??!! REALLY??!! More

Dan was great. He spent at least 2 hours shoeing all the gadgets in the car. LOVE HIM!!!!!! He spent at least 2 hours shoeing all the gadgets in the car. LOVE HIM!!!!!! More

Daniel helped me get the GV70. The exact vehicle, color and style. They beat the prices the other dealers offered me. If I have one complaint is that my wheel was had a scuff on th The exact vehicle, color and style. They beat the prices the other dealers offered me. If I have one complaint is that my wheel was had a scuff on the passenger side and I was unable to identify it at the time of pick up because of heavy rain that day. Other than that it was one of the smoothest transactions I’ve ever had. More