
Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
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I took my 2005 chrysler crossfire srt6 in last week for a minor electrical issue and at 4pm the same day I received a call telling me while driving my car one of the mechanics was involved in an accident.The minor electrical issue and at 4pm the same day I received a call telling me while driving my car one of the mechanics was involved in an accident.The first thing that came to mind is there is no reason my car needed to be driven,much less driven on the highway,to diagnose a minor electrical problem.Cooler heads prevailed and the service adviser Kurt was very apologetic.However since then I have been lied to several times regarding the accident.I was initially told it was the other "woman's" fault and that the adjuster was coming the next day at which time I asked to be informed when he was there because I wanted to see the car on a lift to see the damage.The next day when I went to pick up the loaner they offered me I was told the adjuster wasn't coming and that since it went to their legal department because one of their employees was involved.I was then given a form provided by the state police with the other parties information and it was clearly a man.I was given a Jeep Patriot as a loaner.After 2 days of hearing nothing I called the insurance provider of the other party and found out there was in fact no claim reported.Today I spoke with the General Manager to point out that there was no reason my car should have been driven,especially not on the highway.He told me that every car is "safety inspected" and driving the car is part of that inspection.This is absurd.I also requested a loaner somewhat closer to a chrysler crossfire than a Jeep and was told their hands are tied so now my sports car they crashed sits at a body shop while I'm stuck with a Jeep until the insurance companies sort out liability.I've spoken to more than one Gengras mechanic and they both said test driving the car as part of a safety inspection when the car is in for a minor electrical issue is absurd and I think any logical person will agree.Where is the accountability? More
I had a very positive experience dealing with Lance Williams. He was very professional, knowledgable and he respected my time. Lance was not pushy at all, it was a pleasure to work with him to purcha Williams. He was very professional, knowledgable and he respected my time. Lance was not pushy at all, it was a pleasure to work with him to purchase my 2012 Jeep Grand Cherokee. After tje sale, Lance continued to be very responsible and helped me to answer some questions that I had. I would recommend Lance to anyone looking to purchase a new Jeep. More
Great experience! Jim worked well and listened to what I had to say. It doesnt mean much, but how they treated me lifted my thoughts about car salesmen. The dealership was clean and fantastic. Walking in Ge had to say. It doesnt mean much, but how they treated me lifted my thoughts about car salesmen. The dealership was clean and fantastic. Walking in Gengras was a real treat after being in Mystic, enough said! More
They were great! Very professional and timely. Lance also helped us get a great deal! He made sure to work with us to get everything we wanted in a jeep. I would recommend Gengras to all of my friends a also helped us get a great deal! He made sure to work with us to get everything we wanted in a jeep. I would recommend Gengras to all of my friends and colleagues. More
I can't thank the Gengras dealership enough for helping me create an exciting and sporty company car with their red Fiat 500 Sport. Chip, Joe and Kiera all were very generous with their time, enthusiasm me create an exciting and sporty company car with their red Fiat 500 Sport. Chip, Joe and Kiera all were very generous with their time, enthusiasm and support in helping me create this car as part of Hager Computers, LLC 20th year in business celebration. Kiera gave me the best training on all of the features and mechanics of the car. She went on to sync my phone and teach me how to use the voice activated phone call system. This to me was above and beyond my expectations and when I told her that she replied, "well that's just how we do it here." Needless to say, I am very impressed and I highly recommend the Gengras dealership. More
Thie dealer is ok but the lack of timely follow up is what concerns me. Miguel was AWESOME and James I won't say much but he sold me on incentives that turned out not to work out. I might give them anoth what concerns me. Miguel was AWESOME and James I won't say much but he sold me on incentives that turned out not to work out. I might give them another chance but for now they need to work on that follow up. More
ralph was great to deal with. from day 1 made me feel like family, and that went a long way in me buying my jeep. i would recommend ralph to any of my family and or friends. like family, and that went a long way in me buying my jeep. i would recommend ralph to any of my family and or friends. More
This is my 2nd purchace with Albie and this dealership and I would come bck again in the future.My son has also bought a Dodge pickup from Albie. Albie is wonderful to deal with, no pressure and he rea and I would come bck again in the future.My son has also bought a Dodge pickup from Albie. Albie is wonderful to deal with, no pressure and he really works hard to get you into the vehicle you really want.He really know his job and does it well!!I would highly recommend hime to anyone. More
When I was in the market to upgrade my 2006 Jeep Wrangler for a new 2012 Jeep Wrangler, there was only one person I wanted to deal with - Ralph Eastwood. I bought my 2006 Wrangler thru Ralph and had a gre for a new 2012 Jeep Wrangler, there was only one person I wanted to deal with - Ralph Eastwood. I bought my 2006 Wrangler thru Ralph and had a great buying experience. Ralph is a true professional. He has great business acumen and a passion to meet and exceed all of the customers expectations. There are many Jeep dealers in the Hartford area but none have Ralph Eastwood on their team. I recommend Ralph Eastwood to all. Joe Silveira More
I was starting to explore new cars since my lease was coming to an end in May. I started my shopping at dealer of another brand. They did not WOW! me-in fact, they were quite rude to my 18 year old son a coming to an end in May. I started my shopping at dealer of another brand. They did not WOW! me-in fact, they were quite rude to my 18 year old son and 15 year old daughter. I also felt that they did not take me seriously- the first guy I talked to called a salesman over and said "do you want to help her or do you want me to find someone else". While the vehicles were nice, the experience left me feeling a bit cold. My son mentioned I should look at Jeep, especially since my employer participates in the Chrysler Affiliates Program. I took his advice and stopped into Gengras. The customer service was so much better! I got hooked up with Joe Goffa, who understood what I was looking for. He established a great rapport with my kids and from the get-go treated me with respect. I test drove the Liberty, Patriot and Compass (liked them all!) I did a little more shopping, looking at the Honda CR-V (beautiful, but a bit out of my price range with the options I wanted) and test drove the Ford Escape,as well as doing online shopping with other Jeep dealers, but ultimately went back to Gengras to seal the deal on a 2012 Compass Latitude at a great lease price. Joe was patient through all of this, was very enthusiastic, and was very knowledgable about the Jeep product. He is an asset to Gengras for sure! Throughout the whole process, Joe provided great communication, perservance in finding me the White Compass Latitude with the Sun and Sound package I wanted and answered all of my NUMEROUS questions. I hadn't planned on settling on a new car yet, but the Gengras experience (I was WOW'd), the great price, the lease incentives, and the Chrysler Affiliates Program presented me with a deal I couldn't pass up! It has been three weeks since I drove the car off the lot and I LOVE IT! Thanks Joe! More