I bought a Ram 1500 from Gengras in 2016. Since that purchase, I've been fighting with Gengras to fix the front end (drifts to the left). After a year and five visits, Gengras determined that there was nothing they could or would do to fix my front end. They sited some obscure technicality as to why they were "off the hook". The technicality is this: "as long as the vehicle tracks straight for five seconds, the vehicle is within spec.” The service manager drove with me on my final visit and noticed my truck drifting into another lane. He then stated "it crossed into another lane after five seconds" and that he wasn't responsible. I told him his logic was BS - that the term: "track for five seconds" means that the vehicle must track STRAIGHT for five seconds, then begin to drift (in order to qualify). He wouldn't listen to logic and just kept saying there was nothing he could do.
Bottom line: the truck's front end drifts and Gengras is refusing to fix it.
I then emailed the Gengras brothers and the general manager, explaining my whole experience (a years worth of visits). They NEVER responded. Talk about shockingly bad customer treatment. At this point, I'm selling my truck and buying something OTHER than Dodge (Toyota: I've been treated well by them in the past). I will NEVER buy another Dodge again.
If I thought the CEO of Dodge would listen to my story, I'd send him an email explaining who he has working for him. Of course, he probably wouldn't care less, which only strengthens my resolve not to buy Dodge ever again.