Gengras Chrysler Dodge Jeep Ram

I recently purchased a new Jeep Wrangler from Gengras and I could not have been more happy with the whole process starting with my salesman, Joe Goffa, and concluding with the finance manager, Blake Riley. W I could not have been more happy with the whole process starting with my salesman, Joe Goffa, and concluding with the finance manager, Blake Riley. When I first entered the dealership I was greeted by Joe and we hit it off great. It was evident that Joe really loves what he does and he was very patient when I asked him quite a few questions. When we couldn't find a Wrangler that met all of my criteria Joe did not stop and eventually figured out a way to get me into the exact Jeep that I wanted and I didn't have to sacrifice a thing! After we found my Jeep Joe put me in touch with Blake Riley who dealt with my financing. Like Joe, Blake clearly loves what he does and he too was very patient with all of my questions. We ran through about 100 scenarios and Blake didn't show the slightest hint of annoyance. In the end it was based on Blake's knowledge and recommendation that I financed my car through Gengras and chose the options that I did. If you are looking for a new Chrysler Dodge or Jeep vehicle I cannot recommend Gengras and specifically Joe Goffa more highly. Although I hope my new Wrangler lasts me quite a while I will definitely be using Gengras and Joe for all of my future car purchases and I recommend that everyone does the same. More

My experience at Gengras was excellent by all measures. The salesman, Joe, had great energy from the first moment we met and applied not undue pressure at any time. He was extremely responsive to all of m The salesman, Joe, had great energy from the first moment we met and applied not undue pressure at any time. He was extremely responsive to all of my questions, and I had a lot of them. He was quick to reply to emails with the necessary information. I tend to get fairly deep into the financials in these sort of deals, and the team at Gengras was very accommodating and patient in allowing me the necessary time to ensure that I was comfortable with the payments and all of the pieces that went into calculating them. I cannot say enough great things about my experience at Gengras. I want to thank the whole team for providing an extremely comfortable experience. I would definitely recommend the dealership to others and fully intent to return in the future. More

I went in to buy a car with some idea of what I wanted. Miguel test drove cars with me & even brought one to my work, so I could get a better feel for it. Thanks so much, & when I'm trading in this car, I' Miguel test drove cars with me & even brought one to my work, so I could get a better feel for it. Thanks so much, & when I'm trading in this car, I'll be back to Gengras Chrysler, Dodge, Jeep, asking for Miguel Rodriguez. More

I had purchased my 2007 Pacifica from Gengras with a good experience prior to the Dodge Journey that I bought in Sept 2010. Loved the Pacifica, but when a Gengras Dodge brochure came in the mail about purch experience prior to the Dodge Journey that I bought in Sept 2010. Loved the Pacifica, but when a Gengras Dodge brochure came in the mail about purchasing my vehicle back above the book value for a new Chrysler/Dodge, I wanted to check it out. Walked into the lobby of Gengras and was handed off to salesman Joe Goffa. He asked me what car I was interested in and what brought me in. I told him I was interested in the 0% financing offered and what I could get for the Pacifica towards a new vehicle and what I could afford for a monthly payment. All said and done, I went after the Journey for the extra seating and quite a few nice options. Wasn't pressured in any way to make up my mind, the Journey didn't qualify for the 0% financing, so Joe and Jeromy worked the trade in to make my monthly payment that I asked for by giving me a better trade in price for my Pacifica, which I thought was very professional! Since the Journey is my wife's car, Joe gave me dealer plates so I could bring it home for the night! Just had the free oil change with the express service, thought they could have been a little more friendly. More

Our first visit was for oil change. Very quick and great price! Great customer service. Second visit was for more extensive work (found during inspection that came along with oil change). Again, great cu price! Great customer service. Second visit was for more extensive work (found during inspection that came along with oil change). Again, great customer service and quick completion of work. More

We recently bought a 2008 Jeep Wrangler. We cannot say enough about Wayne our salesman, he was polite, knowledgeable, and best of all, he did not pressure us or try to steer us into a vehicle we did not w enough about Wayne our salesman, he was polite, knowledgeable, and best of all, he did not pressure us or try to steer us into a vehicle we did not want. We are aware that most car salesmen would prefer to sell new cars, but Wayne did not hesitate to go out in the cold, bring each vehicle we wanted to drive up to the showroom, while we enjoyed hot chocolate until the cars warmed up. Our only disappointment came when we arrived to pick up our vehicle. We had a scheduled appointment for 6pm. Our appointment was made to suit the finance departments schedule; so our schedules were rearranged so we could make the 45 minute ride without getting stuck in Hartford rushhour traffic. We arrived 15 minutes early, but then were made to wait an hour and 15 minutes for the finance office to complete our paperwork. Talk about killing the whole experience. Our excitement about picking up our "new to us" vehichle slowly was chipped away as we waited, and waited and waited. How awkward for Wayne, who had done such an incredible job, to be put in the position to make excuses for his co-worker. Our anger only grew when we decided to wander down to the finance office to see just what the "emergency" was. It was obvious that the emergency was another customer. Only once we were spotted did the employee wrap up his conversation. Having worked in the service industry for 30 years, I am all too familiar with sales and customer service. If I had a potential client with a scheduled appointment and made them wait over an hour, I know I would lose the sale. The lack of consideration is inexcusable. If we could rate our salesman we would have checked all #5's on the survey. If we decide to buy another vehicle it will be with Wayne...Was it worth the hour drive to get our Jeep, yes, thanks to Wayne! More

I purchased a 2007 Dodge Ram in excellent condition and the vehicle was spotless with a full tank of gas when I picked it up. I found Joe to be very patient with me and personable as I tried to decide bet the vehicle was spotless with a full tank of gas when I picked it up. I found Joe to be very patient with me and personable as I tried to decide between 2 vehicles at Gengras. I was given a fair trade in value for my car allowing me to purchase the truck. Prior to Gengras, I went to a Chevrolet dealer in Springfield who insulted me with their trade in offer for my car. I have switched from being a Chevy owner to being a proud Dodge Truck owner, thanks to Joe and Gengras!! More

The car buying experience was easy and effortless. My experience was relaxed and comfortable. Joe was friendly, helpful, knowledgeable, and passionate about the cars he showed me. The financing was low experience was relaxed and comfortable. Joe was friendly, helpful, knowledgeable, and passionate about the cars he showed me. The financing was low pressure and extremely helpful. I would recommend this dealership to everyone! More

We had an issue with the windows in our Jeep Liberty. The management solved the problem at no charge and we also had some other service work done. The prices were reasonable for the additional service. The management solved the problem at no charge and we also had some other service work done. The prices were reasonable for the additional service. The work was all done in a timely manner. I also want to commend the recertionist. She was always pleasant and courteous. We were so pleased that we went car shopping last week at Gengras. We will be purchasing a car within the next month. Thank you for a very good experience. More

This rating is for the sales experience, which was terrific. A very comfortable satisfying buying experience, I bought a new Grand Cherokee. I went in first and test drove an Overland, wonderful car terrific. A very comfortable satisfying buying experience, I bought a new Grand Cherokee. I went in first and test drove an Overland, wonderful car but wanted to shop around to look at other possibilities. Went back two days later knowing I wanted a Jeep but didn't need all the features of the Overland and Wayne worked with me to find exactly the car I wanted with the options I wanted. The Business Manager and Finance Representative were also professional and helpfu. Overall an absolutely terrific experience. Though the end of this story is the sale of this new car, the beginning lies in the service this dealership offers. My last car was a 2004 Jeep Grand Cherokee, when my dealer closed I started going to Gengras for service. The person who seems to always be my contact is named Scott. I've had wonderful experiences there, Scott is professional, thorough and always seemed to want to provide the service I needed without selling me things I didn't. It's probably thanks to him that I went back to Gengras to buy my new car. I'd recommend this dealership to anyone, and in fact, I have. More