Gengras Chrysler Dodge Jeep Ram

After the initial purchase, this has been a horrendous experience from a dealer or any business for that matter. Besides issues with actual work being done and lack of communication, the service departme experience from a dealer or any business for that matter. Besides issues with actual work being done and lack of communication, the service department has damaged my truck every single time it has been in service the past two years. Scratching and chipping paint on the exterior and damaging interior pieces of the vehicle. Every time brushing it off that they will just buff it out and point me on my way leaving the damage done and unfixable. All while explaining to me that when you service vehicles this happens and its normal. Even going to the general manager has not helped as he just pawns the problem off on incompetent workers in his service department. Avoid this dealer at all costs as they do not care about your personal property and apparently their reputation. More

Brought my gladiator in for service on July 23rd. It's October 18th today, still waiting for it to be finished. 12 weeks and counting. Was told it would be ready 2 Fridays ago. Nope. Was told it wou October 18th today, still waiting for it to be finished. 12 weeks and counting. Was told it would be ready 2 Fridays ago. Nope. Was told it would be ready last Friday. Nope. Was told I could actually pick it up today. Got to the dealership, Nope. Not ready. Was told they will deliver to my home by end of day today. They close in an hour. Not too hopeful. Communication sucks. Staff will tell you whatever they can to dismiss you as fast as possible. Rarely do they pick up the phone. Rarely do they return calls. I've had to involve jeep corporate to help get info for me. The dealership screens their calls too. Unbelievable way to do business. Well, here is to hoping I get my car delivered to my home tonight. After 12 weeks of this type of service, not holding my breath. More

KNOW YOUR FACTS BEFORE TELLING THE CUSTOMER. LYING WILL KNOW YOUR FACTS BEFORE TELLING THE CUSTOMER. LYING WILL ONLY GET YOU SO FAR. I was going to pay CASH PLUS a trade in but wanted to screw someone up. KNOW YOUR FACTS BEFORE TELLING THE CUSTOMER. LYING WILL ONLY GET YOU SO FAR. I was going to pay CASH PLUS a trade in but wanted to screw someone up. Made me DRIVE 2 HOURS AWAY to tell me the car was sold yesterday AFTER I spoke to them HOURS LATER that the car was available AND ON THE LOT. SMFH More

We recently purchased a Jeep. We were lucky enough to work with Mo Salama. He was knowledgeable and understanding. We were able to work out a fair deal and made the process fast and easy. We highly recom work with Mo Salama. He was knowledgeable and understanding. We were able to work out a fair deal and made the process fast and easy. We highly recommend working with him. More

Just got a RAM truck, Alejandro Cabrera made sure I went over every detail and was very patient when assisting. Excellent customer service, would recommend. over every detail and was very patient when assisting. Excellent customer service, would recommend. More

I got a 2021 ram sales person Mo Salama was great to getting me into this vehicle I would recommend him to anyone who's looking for a vehicle getting me into this vehicle I would recommend him to anyone who's looking for a vehicle More

We purchased five new vehicles from Gengras Dodge/Volvo in the last 10+ years and have had all of them plus a Volvo purchased at another dealership serviced there. The service has mostly been adequate at b in the last 10+ years and have had all of them plus a Volvo purchased at another dealership serviced there. The service has mostly been adequate at best. Our 2019 Dodge Laramie truck has been at Gengras more than once for service for some issues but this past trip will be the last. There are issues that remain unresolved including a vibration in the front end. Their solution for the this is for US to purchase new tires although these only have 12'000+ miles !!!! There are other remaining issues but the tire problem is the most annoying. Apparently this franchise doesn't care about customer loyalty at all. We will NEVER purchase another vehicle at ANY Gengras dealership. Customer LOYALTY is not appreciated by this group. More

Alejandro Cabrera was my salesperson at Gengras Chrysler Didge Jeep Ram. Although I came in interested in buying a used car that I viewed on-line he did not try to lead me to purchase a new one. He was att Didge Jeep Ram. Although I came in interested in buying a used car that I viewed on-line he did not try to lead me to purchase a new one. He was attentive, courteous, knowledgeable and down to earth. He made the transaction of my purchase smooth and personable. Overall I had a very good buying experience and would not hesitate to send family and friends who want to purchase a car to see Alejandro. More

Had a great car buying experience at Gengras. Sales associate Victoria was very helpful, made the experience stress free and fun. associate Victoria was very helpful, made the experience stress free and fun. More

Very poor experience with this dealer. Tried to buy a vehicle here three times and each time I get the typical dealer runaround. I guess I ask too many questions and don’t let them just get the price the vehicle here three times and each time I get the typical dealer runaround. I guess I ask too many questions and don’t let them just get the price they want. Three strikes though. You’re out Gengras. Take my advice. Take your business elsewhere and maybe they will figure out how to treat their customers but I’m not so sure that will happen More