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Gengras Ford - Service Center

Plainville, CT

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255 Reviews

255 Reviews of Gengras Ford - Service Center

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September 26, 2018

service on F350 Always responsive to my concerns maintain an accurate service log of my ford vehicles Only Dealership I have returned to for service after my warran More

by goredsox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
eric in service
Oct 01, 2018 -

Gengras Ford responded

I’m very glad to hear that you have had positive service experiences with Crowley. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 19, 2018

Excellent and quick service Service was fast and friendly. Excellent loaner provided so did not lose time from work. Keep it up! Seen on time and called as soon as work was comp More

by bill47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 19, 2018 -

Gengras Ford responded

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 18, 2018

Bob service friendly service, helpful, car always runs well I feel like they have my interest at heart car is only 2 years old so there aren't a lot of issues t More

by bob escape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
the service dept esp manager
Sep 19, 2018 -

Gengras Ford responded

I'm glad you had a good experience with the team here at Crowley Ford Lincoln. Thanks for the positive review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 17, 2018

Quicklane Prompt, polite, perfect. also took care of recall without an appointment. Great Job! Welcomed immediately. Truck was taken right away , visited sales More

by Stark123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 19, 2018 -

Gengras Ford responded

I’m glad you had a good experience with all of us here at Crowley Ford Lincoln! Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 17, 2018

Service department Eric and Brian in Plainville service where very helpful when my battery died in my 2017 MKC. Thank you for your fast polite service, and for Jonhs More

by Elizmilo
Recommend Dealer
Yes
Employees Worked With
Brian in service, John Lloyd
Sep 19, 2018 -

Gengras Ford responded

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 15, 2018

Routine maintenance The routine maintenance went as expected. Unfortunately my phone kept getting disconnected from the Bluetooth system in the car. The fix took longer More

by Taury123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan, and the crew at quick lane
Sep 19, 2018 -

Gengras Ford responded

Thank you for taking the time to leave us feedback. At Crowley Ford Lincoln, we strive to ensure that all of our customers have a positive experience. Please don’t hesitate to reach out and let us know how to create a better experience for you going forward. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 14, 2018

Tires rotated Brought my car in for an oil change and tire rotation to the quik lube paperwork I received said tire pressure was at 35 - half hour after I left I re More

by Debbie52
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
Sep 19, 2018 -

Gengras Ford responded

Thank you for taking the time to leave us feedback. At Crowley Ford Lincoln, we strive to ensure that all of our customers have a positive experience. Please don’t hesitate to reach out and let us know how to create a better experience for you going forward. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 14, 2018

A/C stopped working on a very hot day. I drove in right after work and you took me in right away with no appointment. We found the problem and told me what to do about it. I need to replace More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Ciriello, John Lloyd
Sep 19, 2018 -

Gengras Ford responded

I’m very glad to hear that you had a positive service experience with Crowley. Thank you for sharing that in your review! Sincerely, Gary Stebbins Service Manager Crowley Ford Lincoln

September 14, 2018

Long time customer! Been going to Crowley for 20 years on my sixth vehicle would never go anywhere else they take care of you and your vehicle until you’re happy and sat More

by Ljm@1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Ryan,Jesse
Sep 19, 2018 -

Gengras Ford responded

I’m glad you've had good experiences with all of us here at Crowley Ford Lincoln. Thank you for sharing that in your review! Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

September 10, 2018

A good place to buy your car and have it serviced!!!! As stated in the title, I'v been very happy with the purchase of my new MKC and happy with the service experience this car and my Lincoln Town Car. More

by Tony T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Frenette
Sep 10, 2018 -

Gengras Ford responded

Thank you for the kind words, Tony. Thank you for sharing your experience. Sincerely, Jim Brooks General Manager Crowley Ford Lincoln

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