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Gengras Ford - Service Center
Plainville, CT
255 Reviews
255 Reviews of Gengras Ford - Service Center
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February 15, 2018
Crowley Quick Lane I have been coming to Quick lane since I bought my F-150 they have been great with there service I would grade Michael Castro with a PASS he is very g I have been coming to Quick lane since I bought my F-150 they have been great with there service I would grade Michael Castro with a PASS he is very good and lets you know what you need to have looked at More
by Gene
Employees Worked With
Alex Cruz
February 12, 2018
Another Great Check-up at QuickLane I've been bringing my 2010 Ford Fusion Sport to the Crowley Quick Lane since I purchased it (from another dealer). Now with 165K miles on it, the car I've been bringing my 2010 Ford Fusion Sport to the Crowley Quick Lane since I purchased it (from another dealer). Now with 165K miles on it, the car continues to run great; all of the maintenance has been done at this location. Fast, friendly, courteous. Highly recommended. More
by John L
Employees Worked With
Eric at Quick Lane
February 09, 2018
Top notch service on my Escape Hybrid I brought my car in for service due to looseness in the steering. My service manager Ryan Lagana was very courteous and helpful in getting a diagnosis I brought my car in for service due to looseness in the steering. My service manager Ryan Lagana was very courteous and helpful in getting a diagnosis and estimate. I had the same issue 100K miles ago and the repair cost was nearly the same, so a fair price. My vehicle was ready in the promised time frame. Excellent service, highly recommended! More
by Pdpaddler
Employees Worked With
Ryan Lagana
January 29, 2018
Oil Change plus 60k checkup Crowley's Ford has been my go to Ford Dealer for over 25 years. Even since I moved to the shoreline 3 years ago, I still consider Crowley Ford my firs Crowley's Ford has been my go to Ford Dealer for over 25 years. Even since I moved to the shoreline 3 years ago, I still consider Crowley Ford my first choice for car & truck maintenance . Usually able to show up anytime & get oil, filter & tire rotation done in no time..Have had regular maintenance to transmission replacements & body work with quality results.. Job is done right the first time... More
by Steel Roadie
Employees Worked With
Quick Lube guys
January 12, 2018
poor car service when customer voices concern 2013 FORD ESCAPE PURCHASED AT CROWLEY SEPT12 – ALL SERVICE & NUMEROUS RECALLS DONE AT CROWLEY SERVICE LOG HISTORY OF MAJOR ISSUES 8/18/16 33K OBV 2013 FORD ESCAPE PURCHASED AT CROWLEY SEPT12 – ALL SERVICE & NUMEROUS RECALLS DONE AT CROWLEY SERVICE LOG HISTORY OF MAJOR ISSUES 8/18/16 33K OBVIOUS OIL LEAKING ALL OVER TOP/SIDES OF ENGINE COVER NOTICED BY BLACK BEAR AUTO WHEN I STOPPED IN TO GET AIR IN TIRES, CROWLEY NEVER NOTICED THAT? WENT TO CROWLEY AND THEY REPLACED AXLE SEAL, VALVE COVER GASKET, FRONT SWAY BAR LINK UNDER WARRANTY 7/31/17 42K REPLACE FRONT SWAY BAR LINK AGAIN?????PAID DEDUCTIBLE RECENT ISSUE 12/23/17 QUICK LANE - PARKING LIGHT BULB REPLACED, BUT PARKING LIGHT STILL DOES NOT WORK 12/31/17 DEAD BATTERY AAA JUMPED AFTER WAITING 8 HOURS 1/4/18 HELDER BATISTA – ASKED SERVICE TO DO THROUGH SAFTEY CHECK OF CAR ESPECIALLY BATTERY, REASON FOR PARKING LIGHT FAILURE AND CHECK REASON FOR COOLANT WARNING LIGHT. TESTED ELECTRICAL CIRCUIT $70 AND REPLACED 5 YEAR OLD BATTERY $130, MULTIPOINT INSPECTION? $212 FAILED TO CHECK REASON FOR COOLANT WARNING LIGHT . LIGHT WENT ON AGAIN AS I LEFT DEALERSHIP, LACK OF CONCERN FOR ISSUE VOICED BY CUSTOMER 1/6/18 QUICK LANE - BROUGHT BACK CAR SPECIFICALLY DUE TO CHECK REASON FOR COOLANT WARNING LIGHT ON AGAIN, DID WORKS-OIL CHANGE, ROTATE TIRES, TOLD ME TO CLEAN FUEL INJECTOR WITH TREATMENT DUE TO NO FUEL FILTER $40, MULTIPOINT INSPECTION?? I ASKED WHY WAS COOLANT LIGHT ON AND HE SAID OH WE TOPPED IT OFF….LACK OF CONCERN Jan 11 CALLED GARY STEBBINS - ENGINE DIED PULLING INTO HIGH SCHOOL PARKING LOT, ENGINE & COOLANT WARNING LIGHT & TEMP TO HIGH, AAA $20 TOWED TO CROWLEY, GARY THOUGHT IT MIGHT BE HEAD GASKET THAT LEAKS COOLANT AND EATS BEARINGS; HOWEVER, TOLD THAT PROBLEM IS LEAKING HEATER HOSES? DID THEY CHECK THE ENGINE? THIS ENGINE HISTORICALLY LEAKS COOLANT AND CAUSES ENGINE FIRES. I FEEL THIS CAR IS PUTTING MY FAMILY IN DANGER AND WANT CONFIRMATION THAT ENGINE IS SAFE! 1/12/18 NO LOANER CAR OR FREE RENTAL PROVIDED DESPITE PROMISE. HOSES ON ORDER… OBVIOUS LACK OF CONCERN ABOUT ISSUES WITH COOLANT WARNING LIGHT CAR VOICED REPEATEDLY BY OWNER More
by SIMBA
Employees Worked With
Helder Batista & Gary Stebbins
January 12, 2018
No one cares! Does Ken Crowley excist? If so, does anyone know how to contact him? I'm not a happy Crowley Customer!!!! Crowley takes the customers money and ki Does Ken Crowley excist? If so, does anyone know how to contact him? I'm not a happy Crowley Customer!!!! Crowley takes the customers money and kicks them to the curb! i bought a brand new car from them and it was damaged while being serviced for something that wasn't even the problem and no one will take ownershiip for it! When I addressed it, I was told that I would be contacted and never was. I waited two weeks and called myself and pretty much ,I was kicked to the curb. More
by TLV
Employees Worked With
Jessie B. , Gary S.
January 05, 2018
Recall The recall issue was addressed and fixed. They also let me know that the car was out of alignment and fixed that as well. They were on time and good The recall issue was addressed and fixed. They also let me know that the car was out of alignment and fixed that as well. They were on time and good about reminding about my appointment More
by Jan
Employees Worked With
Helder Batista
December 30, 2017
Best Dealership Service Center I ever worked with in 30 yrs. Could not get over I could set appointments up around my schedule and not theirs, plus the service was on time and quicly done without sacrificing qua Could not get over I could set appointments up around my schedule and not theirs, plus the service was on time and quicly done without sacrificing quality. More
by Antoinette
Employees Worked With
Dan Ciriello, John Lloyd
December 29, 2017
Professional and courteous service! I bring all four of my vehicles to Quicklane at Crowley Ford in Plainville, CT. They do a great job at a great price and the guys behind the counter a I bring all four of my vehicles to Quicklane at Crowley Ford in Plainville, CT. They do a great job at a great price and the guys behind the counter are always pleasant to deal with. If you live in the area I highly recommend them! More
by Sean S.
Employees Worked With
Michael Castro and Eric Dionne
December 28, 2017
One and done. Quick Lane was quick and included safety check and recent issue with hesitation. Polite, friendly people, clean, comfortable waiting area. Would like Quick Lane was quick and included safety check and recent issue with hesitation. Polite, friendly people, clean, comfortable waiting area. Would like to see more sale pamphlets on new cars being offered put in lounge to read. More
by 6meows
Employees Worked With
Eric Dionne
