Gengras Ford - Service Center
Plainville, CT

255 Reviews of Gengras Ford - Service Center
Got it done and then some I needed some work done on my car basic maintenance before I hit the road on a long trip. I didn’t have much time but to my amazement these guys got i I needed some work done on my car basic maintenance before I hit the road on a long trip. I didn’t have much time but to my amazement these guys got it done in a timely and professional manner and even washed my car for me. Great job taking the initiative and over delivering. This is car number three from Crowley. Great job! More
Service While in the market for new tires for my auto , I went to Crowley and their response was great. They had the ones I needed and installed them quickly While in the market for new tires for my auto , I went to Crowley and their response was great. They had the ones I needed and installed them quickly More
Great service I Went for an oil change and everyone that was involved was great. They helped me fix a concern that I had. Good job guys. I Went for an oil change and everyone that was involved was great. They helped me fix a concern that I had. Good job guys. More
Another great experience Crowley continues to impress me with their service, professionalism, and customer satisfaction. They listen to your concerns and address each and ever Crowley continues to impress me with their service, professionalism, and customer satisfaction. They listen to your concerns and address each and everyone. They go out of their way to provide the best service and do everything to keep you coming back. Eric from the quick lane is excellent in getting your vehicle repaired in a timely fashion. Mike is also excellent in taking care of your vehicle up to your standards. I would highly recommend Crowley as you won’t regret it. I’m a retired Navy Seabee and like the way Crowley looks out for you and does everything to make you happy and get you on the road quickly. More
Excellent service , as always. Every time I buy or service my cars at Crowley dealerships I have no problems, very friendly stuff and very good service. , as always. Every time I buy or service my cars at Crowley dealerships I have no problems, very friendly stuff and very good service. More
Very good experience Have a lifetime Oil and filter agreement. They go beyond what they have to do. Replaced a small buib and found a small nail in my tire. Removed and no Have a lifetime Oil and filter agreement. They go beyond what they have to do. Replaced a small buib and found a small nail in my tire. Removed and no charge for the bulb . They are professional and the service writer was as always great. Second car I have bought from this dealer and will continue to buy and recommend this dealer to friends More
Excellent experience at Crowley I had my new Escape in for service to fix a taillight that needed repair when I purchased the vehicle. My salesman John called me as soon as the part I had my new Escape in for service to fix a taillight that needed repair when I purchased the vehicle. My salesman John called me as soon as the part arrived and scheduled my service for a time convenient for me. I even got a complimentary car wash. Thumbs up!! I called service for an issue with cold air blowing in from the steering column and Dennis had me bring my vehicle right in that afternoon to look at it. John met me at the door. Excellent customer service from both. More
Regular maintainence and a fix of a minor problem As usual I had another positive experience at the Crowley Ford Lincoln Service center. They got me in & out quickly, and explained in detail everythi As usual I had another positive experience at the Crowley Ford Lincoln Service center. They got me in & out quickly, and explained in detail everything they had to be done. More
Great service My first time getting service at Crowley- went to express oil change, got right in, quick service and Eric was great to deal with. Answered my questio My first time getting service at Crowley- went to express oil change, got right in, quick service and Eric was great to deal with. Answered my questions and was helpful! Thanks More
I can't give them what they want Is it fair to expect more than 2 stars after waiting 6 months to apply the protective coating to a customers new vehicle ? When the car was finally p Is it fair to expect more than 2 stars after waiting 6 months to apply the protective coating to a customers new vehicle ? When the car was finally picked up there were still 2 good sized areas on the finish where the wax was not buffed out and was still visible.. That's minor compared to the problems with the Sales people we had to deal with. So we took care of it with the cloth Dennis provided for us in the cleaning kit. I would have thought under the circumstances they would have used greater care. And after 6 months of having to constantly correct the mutilated spelling of my last name over and over, hey it's 6 letters long, I do not expect them to have it spelled right at the next oil change. I'd throw in the extra star if they respected me enough to do that. Maybe down the road, if the gentleman I spoke with in Customer Service, Dennis Broderick, continues to be honest with me I can go up another star. Not now, I have been in the swamp too long (6 months) with their sales dept. Please note the 2 stars are NOT a reflection on Dennis Broderick. More