Gengras Ford - Service Center

The Works Great service from Eric at fadt Lane on Wednesday, July 26, 2017. Eric is always ready to answer questions and steer you in the right direction. Alway Great service from Eric at fadt Lane on Wednesday, July 26, 2017. Eric is always ready to answer questions and steer you in the right direction. Always courtious and polite. More

Warranty Works too! Crowley Ford resolved the issue with my 2017 Fusion quickly. The dealership followed up with a call to make sure we were satisfied with the work that Crowley Ford resolved the issue with my 2017 Fusion quickly. The dealership followed up with a call to make sure we were satisfied with the work that was done. Thank you. More

Warranty work A part had to be ordered and that appears to be the only problem for me and the dealership. My C/S contact, HELDER B. did everything he could to keep A part had to be ordered and that appears to be the only problem for me and the dealership. My C/S contact, HELDER B. did everything he could to keep me informed. When I arrived the paperwork was written up by Michelle and she was extremely professional in taking the information. I believe I still may have a tire problem, but at this time unable to find out for sure. We rotated the tires and the humming noise moved from the rear to the front right of the vehicle. Will try to locate after we return from out trip out to the Mid-West. Doug More

Always a great place to go I go to the Quick lane there all the time. They are friendly and professional all the time.I will go out of my way to go to this dealer. I go to the Quick lane there all the time. They are friendly and professional all the time.I will go out of my way to go to this dealer. More

Inexcusable I recently had an oil change at this location and everything seemed fine...that is until my car started smoking two days ago and I had to take it in t I recently had an oil change at this location and everything seemed fine...that is until my car started smoking two days ago and I had to take it in to be checked out. I decided to take my car somewhere other than a Crowley location (thank God!) and it turns out the person who did my oil change (at Crowley Ford Lincoln) FORGOT to put a rubber gasket around the oil filter, which essentially means my oil has been leaking ALL OVER MY ENGINE AND UNDER THE HOOD and was bone dry when I took it in. They had to do a whole new oil change, along with an extensive washing of the car, which was soaked in oil. I'm sorry, but if they can't even correctly perform an oil change, I definitely don't trust them doing any other kind of work on my car. After paying a COMPLETELY AVOIDABLE $155, I will be demanding a refund. I will update this review after my plea for a refund. Cheers! More

Crowley Ford Professional, courteous, car ready on time as promised, great response to my inquiries, no complaints here, service people very easy to deal with, gre Professional, courteous, car ready on time as promised, great response to my inquiries, no complaints here, service people very easy to deal with, great dealership More

A Great Automobile Servicing Experience Quick, friendly service in a clean waiting facility. A welcome experience as I am a first-time user of this facility. Great job by all!!! Quick, friendly service in a clean waiting facility. A welcome experience as I am a first-time user of this facility. Great job by all!!! More

Great dealership, Great service. Jesse was awesome. I called to make an appointment and he got me in to the shop within half an hour (late Saturday afternoon) for new brakes on my For Jesse was awesome. I called to make an appointment and he got me in to the shop within half an hour (late Saturday afternoon) for new brakes on my Ford Edge. He had the parts waiting when I walked in and had the job done while I waited. More

Routine Service Brought my car in for routine service, but also inquired about another item. Tim was helpful with options for our situation and provided loaner when w Brought my car in for routine service, but also inquired about another item. Tim was helpful with options for our situation and provided loaner when work on vehicle was not finished within the day. Tim has always gone above and beyond in customer service since we've brought our vehicles in. Would've given 5 stars, but do not appreciate the push for customers to answer survey/give 100% satisfied feedback on their visit/experience. If I want to do that, I will, but resent the "coaching" to do so. Mr. Crowley - Please stop making your employees do that. More

Great Service Quick service, car ready on time, with quality excellence, done as planned. Will continue to use this dealer for next car services, for many years. Quick service, car ready on time, with quality excellence, done as planned. Will continue to use this dealer for next car services, for many years. More