Gengras Ford - Service Center

Sales experience was good. Service needs improvement I've purchased several cars from this dealer. They really need to improve their customer communications. I don't appreciate surprises when i pick up m I've purchased several cars from this dealer. They really need to improve their customer communications. I don't appreciate surprises when i pick up my car- especially financial ones. When i need service. I want to know up front if there will be additional expenses. Not everyone uses credit cards. When i was late for a service (mileage wise) the advisor "scolded" me. Really? The other thing that aggravates me is the hounding to fill out a survey. Well here it is. More

First service We brought the wife's car there for a PTU seal which took out the transfer case after the transmission. Asst Serv mgr worked with us and ford to get a We brought the wife's car there for a PTU seal which took out the transfer case after the transmission. Asst Serv mgr worked with us and ford to get a break on the cost and car was done in just over 2 days. So I bought a 2014 Ford F-150 there , I was concerned about the brakes since the rotors were just turned. 2.5 months after buying truck rotors were warped and needed replacement. I was very upset since I voiced this concern and did not want to have to do a brake job so soon. I spoke to the general manager in some detail, we discussed our points and when it was all done, there was no charge and I still have faith in a dealer and would highly recommend Crowley Ford. Jim was a Marine, and I was a Navy Seabee and there was a mutual respect between us and I am very happy that still exists and that we were able to work out a solution . I want to personally thank Jim Brooks for his professionalism and understanding and taking the time to listen to what I had to say. Oooohrah! More

Great experience I came for 40000 miles service with 2014 Taurus, no waiting, knowledgeable people, they recomend certain services, however they tell you its up to yo I came for 40000 miles service with 2014 Taurus, no waiting, knowledgeable people, they recomend certain services, however they tell you its up to you, no pressure whatsoever, same goes for sales people, tell them you are only looking and they leave you alone More

Recall I received excellent service, never leave unhappy as I feel my car is checked thoroughly, I am happy with the Crowley staff and always happy to be ab I received excellent service, never leave unhappy as I feel my car is checked thoroughly, I am happy with the Crowley staff and always happy to be able to get a ride to work More

Top Notch Service of my Fleet Vehicle Very thorough service. They even did a check on any outstanding recalls and ordered the parts needed. I really appreciate the shuttle service so I can Very thorough service. They even did a check on any outstanding recalls and ordered the parts needed. I really appreciate the shuttle service so I can get back to my office. More

OUTSTANDING SERVICE From the moment I called when my MKX overheated I was taken care of. Tim asked if I needed roadside assistance and then arranged for me to drop off my From the moment I called when my MKX overheated I was taken care of. Tim asked if I needed roadside assistance and then arranged for me to drop off my vehicle the very next day. Every step of the way I felt taken care of. Since the work took a few days I was also provided with a loaner vehicle. I cant say enough good things about CROWLEY FORD LINCOLN I'm glad I purchased and service my LINCOLN CERTIFIED PRE OWNED vehicle there and HIGHLY RECOMMEND your consider doing the same. More

Excellent and Professional Excellent Service and Very Professional. Wait time reasonable. Very friendly approach by Helder Batista.. I recommend Crowley Auto to alll my frien Excellent Service and Very Professional. Wait time reasonable. Very friendly approach by Helder Batista.. I recommend Crowley Auto to alll my friends. Nothing more to add. It is a great dealer. More

Great service from Pete Hollenbeck Over the years, I've purchased 5 new vehicles from various crowley dealerships and three of them at Crowley Ford/Lincoln. When evaluating where to pur Over the years, I've purchased 5 new vehicles from various crowley dealerships and three of them at Crowley Ford/Lincoln. When evaluating where to purchase an automobile, the service department is more important to me than the sales person selling the vehicle. I've have great respect for Senior Service Advisor, Pete Hollenbeck. He has never steered me wrong regarding repairs and I thoughly trust his automobile acumen and service recommendations regarding my Ford Expedition and now my 2nd Lincoln Navigator. Pete is the MAN. More

Fair but needs a little tweeking Excellent fast lane staff but the service department has an employee that will try and over charge you. Checked with other Ford dealerships with the p Excellent fast lane staff but the service department has an employee that will try and over charge you. Checked with other Ford dealerships with the price at lest 100.00 less than this dealership. When I came to speak with the supervisor, they fixed the price. Except for that one employee, the dealership has been excellent More

Very Happy Many thanks to Eric who fixed the bumper of my Escape that was damaged!! I went in for an oil change and he took care of fixing the bumper! Thank you Many thanks to Eric who fixed the bumper of my Escape that was damaged!! I went in for an oil change and he took care of fixing the bumper! Thank you ERIC!! Jan Underhill More