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Gengras Ford - Service Center
Plainville, CT
255 Reviews
255 Reviews of Gengras Ford - Service Center
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June 13, 2017
oil changed Conflicting report vs oil change sticker. Sticker check green for battery and oil. Brakes were unchecked. Full report stated breakes good but squeal. Conflicting report vs oil change sticker. Sticker check green for battery and oil. Brakes were unchecked. Full report stated breakes good but squeal. Can't trust repport.2 hours to change oil unacceptable More
by yellow
Employees Worked With
John Lloyd
June 09, 2017
Outstanding Service I have regularly used Crowley Service for my 2008 Ford Escape knowing they will treat MY car with the same care that I do. This service was particula I have regularly used Crowley Service for my 2008 Ford Escape knowing they will treat MY car with the same care that I do. This service was particularly good as I was in and out in short time. Thanks again. Jan Underhill More
by Peter Underhill
Employees Worked With
Eric Dionne
June 09, 2017
Quick service and then some! Went in for an oil change but discovered I needed additional maintenance work. This was taken care of courteously and expeditiously. All without an Went in for an oil change but discovered I needed additional maintenance work. This was taken care of courteously and expeditiously. All without an appointment. More
by wolfie
Employees Worked With
Eric
June 07, 2017
Walked away happy They where very friendly and willing to accommodate. James and Gary where both very friendly there and they got my problem fixed for me fast and i was They where very friendly and willing to accommodate. James and Gary where both very friendly there and they got my problem fixed for me fast and i was in and out in less then 2 hours. If you're looking for friendly service and trustworthy people I recommend it. More
by Alyssa Overton
Employees Worked With
Gary, James
June 05, 2017
Service done! I have been to Plainville Ford for years. I bought my 1st car Ford Fairlane 1967 from Mr. Jim Brooks. At the time it was $2800.00 brand new car. That I have been to Plainville Ford for years. I bought my 1st car Ford Fairlane 1967 from Mr. Jim Brooks. At the time it was $2800.00 brand new car. That is when he was at Crestwood Ford in Watertown, in 1967. I also bought my Ford XL 500 truck in Plainville also 2002, you can recount this mail to Jim and he will remember. I stop and talk to him--------often. Jean Michaud More
by jgm1823
Employees Worked With
I do not remember, check the schedule-------
May 28, 2017
Best Deal on Tires You can't beat the price on tires from Ford Quicklane -- Better than Tirerack, Townfaire, Costco, you name it. The service writer was very kind and dr You can't beat the price on tires from Ford Quicklane -- Better than Tirerack, Townfaire, Costco, you name it. The service writer was very kind and drove me home since the install for my four 19"s on mag wheels was going to take a while. The only problem I discovered later when I checked the tire pressure with an accugage at home ... cold check, they were inflated to 45 psi instead of 36. Other than that, I'm very satisfied with this purchase (and I'm also getting $140 in rebates in the mail soon ;-)) More
by Dan Boyce
Employees Worked With
Mike
April 22, 2017
STAY AWAY! NEVER GO THERE! RUDE CUSTOMER SERVICE & BAD SERV Rude rude rude treated me like I'm stupid when brought Lincoln MKZ in that's making noise when driven... we have the full warranty on car but they sai Rude rude rude treated me like I'm stupid when brought Lincoln MKZ in that's making noise when driven... we have the full warranty on car but they said they don't know what's wrong can't figure out EVEN THOUGH car made the same sound when tech drove it ... was told come pick up car and pay diagnostic fee ( FOR TEST DRIVING THE CAR A FEW TIMES?! And they said they don't hear it !) BUT when I drove the car before taking It home it was making noise showed it to tech he heard it AS WELL AS ME! Was told leave car another day . TODAY THEY SAID THEY CANT FIGURE OUT WHATS WRONG EVEN THOUGH WHEN STEERING IT IT WAS MAKING A SOUND AND THE PERSON ON PHONE GLENN I BELIEVE ACTUALLY INTERUPTED ME AND SAID SIGHING WITH AN ATTITUDE " OMG" AND THE NIGHT BEFORE SAME PERSON TOLD ME ( when I said I'll drive the car around parking lot to see if making noise before taking it back so I asked for my Keyes but since I didn't PAY YET) he said about my 7 year old son " he can stay here inside , we ll keep him as collateral "!!!' AS IF IM GOING TO STEAL My own car??? They were more worried about getting paid FOR NOT BEING ABLE TO FIGURE OUT PROBLEM WITH CAR! He later said I'm just kidding BUT STILL NOT FUNNY when my son asked me why did the guy say that. AND TODAY RUDELY HE SAID THEY NEED TO CHARGE EVEN IF I BRING CAR BACK TOMMOROW " IF " it's still making noise ( when It is since they didn't fix it) SAID " THATS HOW WE PAY OUR TECHS"...??!! So you have people that don't know how to diagnose a problem but have customers come back and forth and get charged! And STILL CANT Figure WHATS WRONG? I SHOULD HAVE LISTENED TO A FRIEND WHO SAID HAD NOTHING BUT PROBLEMS W CROWLEY SERVICE DEPT. THEY NEVER FIGURED OUT PROBLEM W CAR! AND JUST CHARGED TON OF MONEY! More
by Joanna M. Berlin
Employees Worked With
Glenn
November 03, 2016
terrible service not willing to accommodate me for any of th the truck has been to 2 diffrent dealerships first one didn't have the sense to check my coolant container which was dry.charges me for wrong parts the truck has been to 2 diffrent dealerships first one didn't have the sense to check my coolant container which was dry.charges me for wrong parts never called me back and tries to charge me more than my invoice.2 days without truck now at crowley and have had another day and once again I had to call 3 times today every day he's on the phone .no truck terrible service and not even I'm sorry sor for your inconvenience More
by Kenneth Malone
Employees Worked With
service manager
September 13, 2016
Ford ranger 2011 I bought the truck used. It had 56000 miles. It was in great condition with lots of extras remote car starter running step and bed cover and Bluetooth I bought the truck used. It had 56000 miles. It was in great condition with lots of extras remote car starter running step and bed cover and Bluetooth. I was given 3 month warranty or 3,000 miles. After 2 months driver door filled with rain and transmission fluid was black. I made appointment to have door seal and fluid changed. They insisted fluid is OK and doesn't need to be changed until 100,000 miles with much banter it was changed.4 days later. Very anti customer service. I also have 2 free oil changes. I will never go there again. More
by Jfk
Employees Worked With
Dan Allegrini
August 12, 2016
Corrected my issue Service mess up . Salesman corrected issue. I would definitely use them again. Dan Allegrini was proactive in correcting service issue. It was greatl Service mess up . Salesman corrected issue. I would definitely use them again. Dan Allegrini was proactive in correcting service issue. It was greatly appreciated. Would recommend cleints to Crowley ford . Thank you More
by Mouse1130
Employees Worked With
Dan Allegrini
