Gengras Ford - Service Center

Ford Service Since buying our 2006 Ford Freestyle, much of the service has been performed by Crowley Ford. Now having ~100,000 miles on the car, it was time for tr Since buying our 2006 Ford Freestyle, much of the service has been performed by Crowley Ford. Now having ~100,000 miles on the car, it was time for transmission service (that our other mechanic couldn't perform because of speciality equipment required). Wife got a quote to do the service, change fluid and filters, about $330. Upon dropping it off last night to be worked on today, they call to say they've started doing the job but now it's going to cost an additional $200+ more. When asked why, they say the previous quote didn't include the cost of the replacement filters!! Such baloney!! What "legitimate" service person would quote a job and not include all the parts! I am NOT very pleased. Over the years, our previous experiences with Crowley Ford have been relatively good with no overwhelming surprises, until now!! They will NOT get any service work from us unless absolutely necessary and I will NOT ever buy another car from them. Buyer beware and get your quotes in writing!! More

I hate crowley ford they treat thier employees like slaves. the customers are treated like neusances . I hate crowley ford. i hate specific employees such as garry, helde they treat thier employees like slaves. the customers are treated like neusances . I hate crowley ford. i hate specific employees such as garry, helder , and jody. they all treated me like dirt. ill be sure to tell my friends. bye. More

Definetly NO!!!! I have never seen such an incompetent and lousy service like this one. I kept being told to come back the next day that they will "get me right in" and a week later and after 9 visits to and lousy service like this one. I kept being told to come back the next day that they will "get me right in" and a week later and after 9 visits to them they have YET to get me right in. Incompetent and not friendly at all except for Mike (he is good) the other guy is incompetent, lazy, and i will not STOP making reviews until everyone knows how horrible services they give. More

I recently stopped by this dealership without an appointment due to a low tire pressure light coming on in my Roush Mustang. I had recently had tires put on in quicklane so I was fairly concerned ab appointment due to a low tire pressure light coming on in my Roush Mustang. I had recently had tires put on in quicklane so I was fairly concerned about this. The man in quicklane referred me to the service department because they were too busy. A service advisor named Scott listened to my concern and informed me it was most likely due to a recent stretch of cold weather, tires lose pressure in lower temperatures. Scott was very busy handling calls and a line of customers, as it appeared you were short staffed that day. A young man who also was waiting for scott came out to help me without being asked too and topped off all 4 of my tires with nitrogen. He then shook my hand reassuring me that they were not low enough to indicate a leak and if there were any issues to come back and see him. I took a road trip to Maine this weekend and it was very nice that your service department took care of me. Previous dealerships I've dealt with would not even look at my car without an appointment. I will definitely revisit your service department for all of my other service needs. More

I purchased my vehicle there, and that was the only good think. I have been lied to, gotten the run around, and have had 90% of my parts or service visits messed up completely. Do not go here for service or think. I have been lied to, gotten the run around, and have had 90% of my parts or service visits messed up completely. Do not go here for service or parts. The people are friendly most of the time at least. More

Purchased a Lincoln MKX new from this dealer. I have had all of my service done only at this dealership. Many times I have had a problem but chose to overlook it. I finally have reached my limit. I was to all of my service done only at this dealership. Many times I have had a problem but chose to overlook it. I finally have reached my limit. I was told an oil change wait would be less than 30 min. It took 2 hours. Every three thousand miles my wait for service has been an issue. My visit previous to this was for 30,000 mile maintenance. I made an appointment, only to arrive with my young son to be told I needed to leave the car all day with no way to return home. These are just two examples. On a positive note, each time I have brought the car in the correct service has been provided, but the wait has always been longer than promised and what service needed to be done had not always been communicated clearly. After this recent 2 hr oil change, i will be looking to bring the car elsewhere to be serviced. More