Gengras Ford - Service Center

Quick lane is great Quick lane service does a great job in an acceptable wait time. Staff is very courteous and honest about what needs to be done and does not push servi Quick lane service does a great job in an acceptable wait time. Staff is very courteous and honest about what needs to be done and does not push service you don’t need. More

Bad experience I will try to no come back to this dealer at all. I do not have really a very good taste on this visit and left me with no desire to comeback here. I I will try to no come back to this dealer at all. I do not have really a very good taste on this visit and left me with no desire to comeback here. I went for a diagnostic got a $154. price for it and then later got a phone call tell me they a to do a further diagnostic and it will be about $450, but still a "DIAGNOSTIC" not even a repair or so. I said no, how in my right mind I will pay that amount for a diagnostic specially that will not take care the issue. And by the way there were a couple more customer that were there at the time that I went to pick up my vehicle that were even more disappointed than me. More

Replacement of Tires It was time to replace my tires on my Ford Fusion. I had been in for service at the Quick Lane in May where I was alerted to the wear of my tires. T It was time to replace my tires on my Ford Fusion. I had been in for service at the Quick Lane in May where I was alerted to the wear of my tires. The staff was great and scheduled my for September 2 and sent me a calendar entry and several reminder emails. After considering the day, I called and wanted to make sure they would be open on Labor Day and that I really had an appointment then and they confirmed 9:00 on Labor Day. Well they were not open and I was going on vacation for the next week and couldn't leave my car. The following week they got me and out in an hour and I was thankful. The only thing that bothered me was that the service person on the schedule had no awareness of my scheduled appointment neither was notified of the inconvenience it caused. I think there needs to be better communication between the Quick Lane Service team and the Service Center. More

Poor Service It took 3 days to do an oil change, rotate tires replace wipers and perform a recall that was scheduled the week before. The recall part was ordered 2 It took 3 days to do an oil change, rotate tires replace wipers and perform a recall that was scheduled the week before. The recall part was ordered 2 days after the vehicle was dropped off. More

Expected good service The type of service one would expect or want from a truly professional and knowledgeable dealer. Work completed and done with the skill expected of a The type of service one would expect or want from a truly professional and knowledgeable dealer. Work completed and done with the skill expected of a talented service professional. More

Quick lube The guys at quick lube are always very professional and get the work done as stated when discussing required services. the quick lube makes basic ser The guys at quick lube are always very professional and get the work done as stated when discussing required services. the quick lube makes basic services convenient More

Couldn't be better. The people and the service were GREAT!! All the employees were very pleasant and friendly and I could tell they all were very good at their jobs. The people and the service were GREAT!! All the employees were very pleasant and friendly and I could tell they all were very good at their jobs. More

Exceptional I brought my vehicle thinking that it was an electrical problem, after explaining in detail how my car was functioning, the service advisor was dead o I brought my vehicle thinking that it was an electrical problem, after explaining in detail how my car was functioning, the service advisor was dead on with his critical thinking that he knew what the problem was!! In addition the advisor took care a past problem in which was so costly, due the customer missed the deadline for my vehicle warranty. So instead being charged for the initial issue, he absorbed the original cost meaning the customer paid less of the full amount of the bill. I am so grateful the gesture and will continue to conduct business and recommend future customers!!! More

Quick lane oil change Everything went really smoothly with my new vehicle including confirmation of wait time when I called ahead. I was quite happy with the visit as it Everything went really smoothly with my new vehicle including confirmation of wait time when I called ahead. I was quite happy with the visit as it was faster than anticipated More

Needed service Have a 03 crown vic that was in need of service. Helder Batista was my sevice contact. He was very courteous and helpful. Explained my options and fi Have a 03 crown vic that was in need of service. Helder Batista was my sevice contact. He was very courteous and helpful. Explained my options and fixed the problem. More