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Gengras Ford - Service Center
Plainville, CT
255 Reviews
255 Reviews of Gengras Ford - Service Center
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August 27, 2019
Great service as always. Thanks again to Eric and Mike for always giving us exceptional service. They identified the problem and communicated by phone throughout the process. Thanks again to Eric and Mike for always giving us exceptional service. They identified the problem and communicated by phone throughout the process. We can always count on fair and professional service More
by Happy Customer
Employees Worked With
Eric and Mike
August 26, 2019
60k chech up great service, never a problem inform me of all options before undertaking work in and out in a hour I like coming back to here great service, never a problem inform me of all options before undertaking work in and out in a hour I like coming back to here More
by bob frey
Employees Worked With
service manager
August 26, 2019
Always get great service and prices for your dealership I have purchased more than one car from Crowley, now Grengras, I have always dealer with Peter Hollenbeck in your Ford service dept. he knows what he I have purchased more than one car from Crowley, now Grengras, I have always dealer with Peter Hollenbeck in your Ford service dept. he knows what he is doing gives great service and advise on what the car actually needs, I have purchased my cars Batteries and Tires from him also. I can not says enough about Peter, he goes above and beyond for his customers. More
by sfsaraceno
Employees Worked With
Peter Hollenbeck
August 26, 2019
Peggy Easy to set up an appointment and finished as promised. Prices are OK maybe a bit high. Service person was good and easy to deal with Easy to set up an appointment and finished as promised. Prices are OK maybe a bit high. Service person was good and easy to deal with More
by Peggy
Employees Worked With
Helder, Batista
August 26, 2019
Bad Technician I had an appointment to have my 2019 Ford Mustang looked at. I was having a problem with the oil pressure which over 3000 rpms, jumped to 80 PSI. Ov I had an appointment to have my 2019 Ford Mustang looked at. I was having a problem with the oil pressure which over 3000 rpms, jumped to 80 PSI. Over 4000 rpms, it jumped to over 100 PSI - off the chart. The Tech said he took the car out on the street and could not duplicate what I was telling him. There was no code that came up to say otherwise. I insisted that I've had 3 mustangs since 2012 and none of them went over 50 PSI no matter what circumstances. The service manager recommended that I drive with the Tech to show what I was talking about. He reluctantly got in the car (and looked more like he wanted to go home). We were still in the parking lot and took the car up to 3000 rpms and the oil pressure gauge went to 80 PSI. As soon as that happened, the Tech told me to 'stop the car and if you are going to drive like that, I'm getting out of the car'. And with that, he got out and slammed the car door and walk off to the office. I went back into the office, where he still insisted that it didn't throw a code and was in the parameters of being normal. Not even considering that it could be the gauge that could be at fault. I've never had a Tech like that at Crowley - they always took the time to listen and try to resolve the issue. I will be going to Tasca Ford (which is closer to where I live) and will never go back to Gengras Ford. More
by Tsarina
Employees Worked With
I don't know his name
April 25, 2019
My Crowley Nightmare Purchased a new 2017 Fusion Sport from this dealership two years ago. Returned for electrical issues 10 times, including one tow. Repaired or replaced Purchased a new 2017 Fusion Sport from this dealership two years ago. Returned for electrical issues 10 times, including one tow. Repaired or replaced modules, 5 times for windows 5 times, reprogramming, deep sleep mode. I was even told I had the wrong tech working on vehicle??? Last visit I was told this was our fault. Attempted to replace vehicle with a new Mustang, wanted to charge me 57,000$ for a car listed as 40,000$ and trade value for my immaculate 4000 mile Fusion of half the purchase price. Between the service incompetence ( cannot even reset oil life) and the sales gouging greed, we will never recommend or return, vehicle being lemon lawed! More
by IDave
Employees Worked With
Ryan service. Tom sales
December 20, 2018
Excellent Service Visit Stopped by to make an Appointment and Mike said he could get me in within 45 minutes and get it all done. He saved me a second trip. Stopped by to make an Appointment and Mike said he could get me in within 45 minutes and get it all done. He saved me a second trip. More
by Henry3
Employees Worked With
Mike Castro
December 15, 2018
Very good I stopped in for my 40k service and it was done quickly and I am very pleased with the Services provided. The service to be provided was fully explai I stopped in for my 40k service and it was done quickly and I am very pleased with the Services provided. The service to be provided was fully explained. More
by kengstrom134
Employees Worked With
Dan Ciriello, John Lloyd
December 12, 2018
Oil Change At this point I am not happy with Crowley Lincoln Ford. I waited over two hours for an oil change. This is a brand new Rogue, first time at your dea At this point I am not happy with Crowley Lincoln Ford. I waited over two hours for an oil change. This is a brand new Rogue, first time at your dealership. My previous Rogue was serviced in Bristol and that was also a waste of time. Hours for an oil change there, to the point where I started paying to take it somewhere else for oil changes. When I bought this Rogue last January, in Bristol, I was assured the service centers were more organized and procedures were changed to ensure customer satisfaction. Not only was this a waste of two hours, my tire lock bolt was not put back in my car and I had to drive back that night to retrieve it. Very disappointed with my first visit to this dealership. Why am I paying for this incredible service package if I have to give up two hours of my day for an oil change? More
by RHS
Employees Worked With
Mike was the person that contacted me.
December 12, 2018
Tire purchase Tires were installed , balanced proper air pressure put in tires. Clean , quick and professional.Service did not take more than an hour. Very pleased Tires were installed , balanced proper air pressure put in tires. Clean , quick and professional.Service did not take more than an hour. Very pleased with service More
by Marc
Employees Worked With
Mike Castro
