Crowley Volkswagen - Service Center
Plainville, CT

92 Reviews of Crowley Volkswagen - Service Center
80,000 mile service The service staff is knowledgable, helpful and pleasant. I was able to schedule an appointment promptly and was told what the service would include. I The service staff is knowledgable, helpful and pleasant. I was able to schedule an appointment promptly and was told what the service would include. I received a call to alert me to an item that would not be needed but also to some items that were wearing down so I had the option of taking care of them at the time rather than making another trip. My vehicle was ready well before the time I needed it. More
First service visit My first service visit-just an oil change-was great. Very professional staff and very quick with the “express service. See you next time. Al R My first service visit-just an oil change-was great. Very professional staff and very quick with the “express service. See you next time. Al R More
Fast & efficient Ray and his team were able to quickly diagnose and fix the problem while I waited! Check engine light began the process but the skill and experience Ray and his team were able to quickly diagnose and fix the problem while I waited! Check engine light began the process but the skill and experience of the team lead to the right solution FAST! More
Fuel pump recall Ray and Melanie did a terrific job getting my vehicle taken care of. Their attention to customer service and willingness to please was greatly appreci Ray and Melanie did a terrific job getting my vehicle taken care of. Their attention to customer service and willingness to please was greatly appreciated. Always look forward to having my vehicle serviced at Crowley VW. More
Customer oriented with above average service Ray and Betty are truly the best when it comes to customer service. They have always made me feel like I am special and important. My appointments ha Ray and Betty are truly the best when it comes to customer service. They have always made me feel like I am special and important. My appointments have been convenient and on time. Every car problem has been explained in detail and a bond of trust has grown stronger with each visit because of their attention to detail and attitude of concern. I have recommended Crowley to many people as a fair and great service place to go. More
great service everytime!! I popped in for an unscheduled oil change and to have my tire check. I was taken right away and was out there within an hour. Amazing!!! I popped in for an unscheduled oil change and to have my tire check. I was taken right away and was out there within an hour. Amazing!!! More
Veteran service reps Ray and Betty are the best! I like that they truly care explain in detail the service and other concerns. But always try to help in finding options or solutions to what needs I like that they truly care explain in detail the service and other concerns. But always try to help in finding options or solutions to what needs to be repaired... But also Crowley's Repair Tech/mechanics should get credit to. That's why I keep going back More
Great Service Every Time Every time I call for service I get an appointment at my convenience Also, I always ask for Betty who is always accommodating and professional. Won Every time I call for service I get an appointment at my convenience Also, I always ask for Betty who is always accommodating and professional. Wonderful person to do business with. I am a long Time Volkswagen customer and very happy to know that if something goes wrong, I can depend on BETTY to get me in and resolve the problem. More
great service every time I always have my service for vw jetta done by Crowley. Very convenient; book appointments on line; keep me updated; have used shuttle to Hartford mul I always have my service for vw jetta done by Crowley. Very convenient; book appointments on line; keep me updated; have used shuttle to Hartford multiple times. Always a great job; Grateful for the service. More
Vw jetta stalls out while driving I brought my 2011 vw jetta in after a week of buying it to the chrysler store they couldnt figure out why it was stalling whilr driving a month later I brought my 2011 vw jetta in after a week of buying it to the chrysler store they couldnt figure out why it was stalling whilr driving a month later i brought it down to the vw location thinking they would have an easier timw diagnosing this issue but they werent able to. They wouldnt offer me a service loaner vehicle either. Im am completey disgusted with Crowley and wouldnt recommend anyone here. At first they argued with me saying my vehicle has no warrenty either when its covered under the extended warrenty i purchased. How are you going to have a service department for vw when you cant even diagnose and issue. Just ridiculous i had to do more work myself for these people than they did for me. More