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Gengras Volvo East Hartford
East Hartford, CT
139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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139 Reviews of Gengras Volvo East Hartford
June 13, 2021
Be very cautious about promises and warranties. The accessories like tow hitches do not perform as promised and the dealership response is delay/ forget/ignore. They then promise to make it right, don accessories like tow hitches do not perform as promised and the dealership response is delay/ forget/ignore. They then promise to make it right, don’t return phone calls and provide silly solutions that make the hitch worse. You will never have these problems with other cars guaranteed! The service team is below par and they claim to be expert problem solvers. However the workmanship is shoddy and they can’t measure for a hitch sleeve. Never again Volvo. More
by Gengras_Disappoints
Employees Worked With
Chris James
March 04, 2021
I started the car buying process at the start of the year and Gengras Volvo was my first stop. I was set up with Adam Whitford to start discussing car options and availability. The initial visit was excell and Gengras Volvo was my first stop. I was set up with Adam Whitford to start discussing car options and availability. The initial visit was excellent. Adam was extremely knowledgeable about the product he was selling and really tailored the experience around exactly what I was looking for. He understood I was not making a decision at that point since I planned to test drive several other vehicles. In the end, I ended up coming back to make a deal with Adam at Gengras. 1) I loved the car 2) The dealership environment was clean, professional, and relaxing. 3) The other staff members were extremely friendly and helpful. 4) Adam was a major contributor to me choosing this car at this location. The service he provided was top notch. We kept in touch throughout the entire process, he was very helpful in exploring ALL options, and was never pushy. When it came to making a decision, it was an easy one for my wife and I. This was possibly the best sales experience I've had! Eric G. More
by egorman07
Employees Worked With
Adam Whitford
February 04, 2021
Hello my name is John Fair. During a recent visit had to Gengras Volvo in East Hartford, I had a pleasant experience. The Salesperson (Adam Whitford) was very helpful, personable and for a young person ver Gengras Volvo in East Hartford, I had a pleasant experience. The Salesperson (Adam Whitford) was very helpful, personable and for a young person very knowledgeable about the car he was attempting sell me. I can't say no more about his pleasant attitude. More
by John F
Employees Worked With
Jason
October 21, 2020
Very professional and responsive. Dealt with Chris Coriano who worked hard to get things done. The vehicle that I was looking at buying was a beauty. Coriano who worked hard to get things done. The vehicle that I was looking at buying was a beauty. More
by Adam Jenkins
Employees Worked With
Chris Coriano
September 08, 2020
I inquired about a car listed on their website that was posted at $45,699. The salesperson (Tyler Hackett) responded to let me know the price had gone up to $46,000, more than $1,200 higher. Not sure what posted at $45,699. The salesperson (Tyler Hackett) responded to let me know the price had gone up to $46,000, more than $1,200 higher. Not sure what kind of scam they have going on there. More
by harrislevinson
Employees Worked With
Tyler Hackett
August 11, 2020
Wonderful experience from start to finish on purchasing our vehicle. I can not say enough about the professionalism, and experienced team that Gengras offers to its customers. My wife and I truly enjoyed w our vehicle. I can not say enough about the professionalism, and experienced team that Gengras offers to its customers. My wife and I truly enjoyed working with Gengras towards purchasing her vehicle. They guide you through the process and follow up with you even after purchasing the vehicle. First class customer service and a caring team. Thank you Gengras. More
by Vk
Employees Worked With
William damberg, Mallory Craig
October 02, 2019
BEST sales person EVER! Jolanda Westerlund Jolanda Westerlund Best Sales Executive EVER!!! Professional, friendly and knowledgeable. Just purchased my 10th Volvo and she made the experience a Jolanda Westerlund Best Sales Executive EVER!!! Professional, friendly and knowledgeable. Just purchased my 10th Volvo and she made the experience a pleasure. We will definitely go back to her. Jolanda is A real Treasure for the Dealership and the Company. More
by CLCB
Employees Worked With
Jolanda Westerlund
September 25, 2019
Sol a bill of goods, XC 90 Disaster #Volvo XC90 an Automobile Manufacturers' Design Engineering Disaster! The Volvo XC90 is a dangerous vehicle. This vehicle is riddled with numerous #Volvo XC90 an Automobile Manufacturers' Design Engineering Disaster! The Volvo XC90 is a dangerous vehicle. This vehicle is riddled with numerous recalls. The Volvo XC90 as Gengras Volvo Service says is too heavy. Because of the weight the brakes wear out too soon, too early. It is an automobile manufacturer engineering nightmare. The Volvo XC90 with less than 1,000 miles manufactured with garbage, cheap brake pads and rotors. All requiring replacement due to constant vibrations. All spark plus replaced with less than 5000 Miles Cracked! The Volvo XC90 requires complete brake replacements to the tune of approximately $1200.00 every 14,000 miles,call due to the weight of the vehicle and undersized system due to engineering design! The Volvo XC90 is an engineering catastrophe, it was designed, manufactured, assembled with incorrect installation instructions or the lack thereof, leading to water penetrating the vehicle, traveling through the interior roof and escaping into the electronic system, into and through the radar, camera system, Volvo sos system, down the dash into the dash compartment. Numerous times, until they say it was manufactured incorrectly. The Volvo XC90 is a dangerous vehicle. For no reason, the XC90 Infotainment System blacks out shuts down, says seek service. Nothing works once this happens, no navigation, no air, no heat, no controls. When driving the Volvo XC90 down the road, for no reason the vehicle transforms into a seatbelt compression gripping machine sucking myself and passenger with such force into the seat, one would think they were in a rocket blasting off. Again, for no reason, no people, no animals, no vehicles on coming. Very scary. The Volvo XC90 plays games. When sitting at a light, or driving on a two-lane road, for example, the sensors would go off on different corners, for NO reason! It’s not like we were parking, in or out or backing up. The vehicle behaves on its own. When starting this Volvo XC90, for no GODLY reason, the vehicle revs as if someone is pressing the accelerator to the floor. The Volvo XC90 is a very dangerous vehicle. It is unsafe. We purchased this brand-new from Gengras Volvo in East Hartford. We were sold a bill of goods. We were told that this Volvo XC90 was the safest, technology advanced luxury vehicle on the market. Nothing can be further from the truth! It is a dangerous unsafe design engineering disaster. And to top it off, it's the Inscription Trim. More
by Jimmy_Fitz
Employees Worked With
Gerry McDonald
July 15, 2019
Time for another trusted Gengras Volvo We had a sport model S40 that may wife was apprehensive to part with but, it was time. The service department Peter B. and service tech Tony D. access We had a sport model S40 that may wife was apprehensive to part with but, it was time. The service department Peter B. and service tech Tony D. accessed that the S 40 was costing too much to keep repairing and advised that it may be time to visit Vecdet again. Well, she did and purchased a certified S 60 and has been very well pleased with the vehicle. Vecdet again took care of all the necessary paperwork. We like purchasing Volvo's from "Vec", he's thorough and professional and makes the whole process very comfortable. My wife asked what will happen to the S 40 and Vec said it would be wholesaled. After all the repairs the S 40 was still in great shape so, she gave the S 40 to the service tech whom performed all the repairs. At least he can repair it at his leisure. Paul H. More
by paul53
Employees Worked With
Vecdet, Peter Busher, Tony Dinino
December 28, 2018
no response at all from dealership requested information on a new Volvo from their website. several days passed and not one person from the dealership even bothered to get in touch with requested information on a new Volvo from their website. several days passed and not one person from the dealership even bothered to get in touch with me. terrible customer service. will be shopping at another dealership from now on. More
by harrislevinson
Employees Worked With
none
