George Gee Kia Spokane

Deceptive, ill-informed, and combative. We had the unfortunate experience of dealing with George Gee Kia after taking our 2019 Kia Soul to this authorized Kia dealership due to the Knock We had the unfortunate experience of dealing with George Gee Kia after taking our 2019 Kia Soul to this authorized Kia dealership due to the Knock Sensor Detection System warranty repair. The installation was relatively quick, however after leaving the dealership and driving less than 10 miles, the engine died completely and needed to be replaced. This was due to another warranty issue with the engine itself (which was also covered under warranty from Kia). Under this warranty, the dealership is responsible for providing a loaner vehicle through their Service Rental Car (SRC) Program with Kia. Instead, they chose to charge us for this loaner vehicle and told us we could seek reimbursement from Kia. This would be correct if we had rented a car from a third-party rental service, but we received the loaner through the dealership. $550 later, we contacted Kia regarding reimbursement for the charge, and were informed that the dealership should have never charged us for it, and they would contact them to resolve it. Since the dealership is responsible for seeking reimbursement from Kia for this loaner vehicle and erroneously charged us instead, it would suggest that they are either too lazy to file the reimbursement or are double-dipping and charging both us and Kia. Despite being contacted by Kia directly, the service advisor Chris N continued to refuse the refund. As it stands now, Kia has filed a complaint with the owner, and we still await an adequate resolution. Needless to say, we are continuing with Kia in disputing the charge, and additionally I have filed a complaint with the BBB as well as having our bank issue a chargeback. Avoid this service department. They aren't interested in helping, they just want to make a quick buck and leave you out to dry. More

Excellent dealership. Friendly staff all the way around. WILL MOST DEFINITELY BE A RETURN CUSTOMER! Friendly staff all the way around. WILL MOST DEFINITELY BE A RETURN CUSTOMER! More

Drew was so helpful with us and made sure no matter what! we were going to leave with a car we loved! He was with us for hours and I am so grateful Thank you so much to George Gee Kia and thank you Drew!! we were going to leave with a car we loved! He was with us for hours and I am so grateful Thank you so much to George Gee Kia and thank you Drew!! More

Casey was very helpful and kind. Taylor is a great manager there. Great car selection. Taylor is a great manager there. Great car selection. More

Mark was very helpful with keeping us informed about our car repairs until the service was completed I would recommend too all my friends car repairs until the service was completed I would recommend too all my friends More

Had a great experience just went there to have a key made but walked out with a brand new car sales person gave us exactly what we were looking for at a great price. Dante was a great salesperson, I suggest but walked out with a brand new car sales person gave us exactly what we were looking for at a great price. Dante was a great salesperson, I suggest if you need a key made don’t go to George Gee you will walk out with a new car, LoL!! More

Very professional. Christopher always kept me in loop. Very courteous. Great experience and will be back Christopher always kept me in loop. Very courteous. Great experience and will be back More

Friendly and quick service. Vehicle was done when promised. Got a cool video from the tech as well Vehicle was done when promised. Got a cool video from the tech as well More

Fast and courteous. They took care of my car very quickly, and did a great job! They took care of my car very quickly, and did a great job! More

I understand the goal of the guys for saling but they know every detail of each car and the one I got had you broken dot by the windshield. Trunk door do not open by the key fog 😒 and the trunk pretty s know every detail of each car and the one I got had you broken dot by the windshield. Trunk door do not open by the key fog 😒 and the trunk pretty scratched. More