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George Matick Chevrolet - Service Center
Redford, MI
84 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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84 Reviews of George Matick Chevrolet - Service Center
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October 22, 2023
I financed a 2023 Bolt EUV September 2022. On October 2023, my car will not shift into gear. I called service to have my car towed. I asked the service advisor for a loaner and was told they c On October 2023, my car will not shift into gear. I called service to have my car towed. I asked the service advisor for a loaner and was told they could not provide one. Frustrations arise because I have a new vehicle that I can not drive. I received a text and email stating that my service appointment has been cancelled! I call the service attendant to ask why my appointment was cancelled and she hung up on me! Well, Matick Chevrolet, customer service is EVERYTHING to a business. I WILL NOT go where I am not wanted. How can you sell cars but refuse to service them when they break down? I was on the fence between a Hummer and a Cyber Truck. I now understand why so many people own Teslas, Toyotas, Hondas, etc… More
by Jean
Employees Worked With
Service scheduler, service advisor
May 08, 2023
I was told that my vehicle needed an oil flush, I went to dealership to get it done, 8,000 miles later, when I went in for an oil change, they (oil place) recommended I get a transmission flush… I told them dealership to get it done, 8,000 miles later, when I went in for an oil change, they (oil place) recommended I get a transmission flush… I told them I got it done. They said impossible. Fluid couldn’t be this burnt. And I was two quarts low. Which caused my trans to slip. After adding two quarts of trans fluid.. it doesn’t skip anymore. I am highly upset. It’s a xxxx shame you can’t trust the dealership. To do what you paid them to to do. Might I add. I was told trans flush was one price. Then after it was done they charged me $249… and to find out it was never done is Robbery. Just find someone else to do it!! More
by Opatron
Employees Worked With
Doris
April 17, 2023
Every time I’ve been to Matick, anyone I come in contact with is courteous, friendly and professional! it’s a bit of a drive from my house, but I appreciate going somewhere I know I’ll be treated well! with is courteous, friendly and professional! it’s a bit of a drive from my house, but I appreciate going somewhere I know I’ll be treated well! More
by Kristen
Employees Worked With
Demetrius
March 09, 2023
My vehicle was fixed in a timely manner, but the prices are very high. I couldn't get a lot of work done on my truck because there was a $150 fee to look at anything. I could have went somewhere else and are very high. I couldn't get a lot of work done on my truck because there was a $150 fee to look at anything. I could have went somewhere else and not had to worry about the fees. I thought it would have been cheaper to take my Chevy truck to a chevy dealer, but I was completely wrong. More
by jdhank90
Employees Worked With
Mrs. Washington
January 09, 2023
Not consistent or truthful. I am never told the same thing twice when I take my car in for an oil change. On visit I need brakes, I ask pads or both pads and rotors and I was to I am never told the same thing twice when I take my car in for an oil change. On visit I need brakes, I ask pads or both pads and rotors and I was told both. I was confused because I didn’t have and issues that would lease me to believe I needed brakes. I asked about a squeaky sound in the back on driver said and that was never addressed. Months went by and never said anything else to me about the brakes. I took my car somewhere else and was told I didn’t need rotors but wouldn’t hurt to change the break pads. I went to a different Chevy dealership for an oil change and was told I was going to need tires in the future but I was good right now. That was the only time I went to another dealer but they also didn’t say I needed breaks. I came back to Matick and got a good report and I asked the person assisting me Tauren was he sure my tires were in good condition because the paperwork had all checked off green and he said that is what the technician said. I said ok because another deal told me I would need new tires soon. Had to take my car back the next day or 2 and was told I needed to new tires. My car was shaking and steering wheel shaking so hard I had to really hold it and this would happen whether I accelerated or didn’t. So how did I have good tires a day or two ago but now I need two new tires that cost me about $500 Told Tauren I needed a to be compensated for my inconvenience and he gave me only 20% I believe. I bought my car from Matick and have only had my car serviced at Matick except that one time. I am not sure I am going to continue to bring my business to Matick. This visit I was told I needed a flat tire repair and a filter replaced, I don’t believe anything that is told to me anymore. I agree to the work but I should feel like I am being told the truth and not being looked at as a dollar sign. Left this time and car is making a squeaky sound the whole time when I am driving, stopping, turning…wasn’t do that before this appointment. Couldn’t take the car back because I had and appointment for the car to be dropped off at Matick collision shop to get work done. More
by EP
Employees Worked With
Andy Charentte
