George Matick Chevrolet - Service Center

Good Experience The agent was receptive to what I wanted, and what I was willing to pay for the auto I wanted. Everyone was pleasant. The service department was very The agent was receptive to what I wanted, and what I was willing to pay for the auto I wanted. Everyone was pleasant. The service department was very pleasant during my maintenance visit. More

Buyer beware My 2007 Ford F-150 lariats trans quit right in the parking lot of the dealership. I said I’m done with ford and wanted a new Chevy. The dealer put a s My 2007 Ford F-150 lariats trans quit right in the parking lot of the dealership. I said I’m done with ford and wanted a new Chevy. The dealer put a single mom Of 4, in a sonic. Not only a sonic with a Ridiculous payment because he knew I was stuck, and only gave me $2000 for my truck when kbb was $6000. The sonic he sold me had over 700 miles on it, but wrote less then 500 on the paperwork. He also told me he would get my cds out, he didn’t. The first 3 months I brought the car back on 6 different occasions for multiple things including the windows falling off the track on the passenger side, of you opened the front and rear passenger doors, then shut the back first, you couldn’t open the doors. If you turned the air on, it stunk so bad. The doors didn’t align and it was obvious it was damaged without disclosing it to me. The first 2 years, the sonic has gone in over 1O times for things just randomly breaking. I started going to a different dealership because every time I came in, I was made to feel I was being a problem and making small issues into large ones. The last visit, the manager tried to make it up to me by giving me less then what I owed on my car and putting me into a vehicle that was double the payment. I have to say over all, my 2 year experience with them has been xxxx. I was always talked down to and never given any answers. With the doors, the service manager claimed it was just how Sonics were built and tried to belittle me. I made him bring me keys to other Sonics and opened and shut doors, they opened without any issues. I showed him mine, the doors would not open. He took my keys and told me to talk to the advisor. Last he ever talked to me. It took 3 different week long trips in the dealer to get the doors completely rectified. This isn’t even the top of the iceberg, but some examples. Please do not support this company, you will regret it. More

Horrible mechanics and technicians brought my car in for repairs thru my insurance but the car AFTER FOUR ATTEMPTS is still NOT REPAIRED CORRECTLY. The whole purpose of using a dealers brought my car in for repairs thru my insurance but the car AFTER FOUR ATTEMPTS is still NOT REPAIRED CORRECTLY. The whole purpose of using a dealership is to have experts on that make and model, however the TECHNICIANS at this branch are BELOW SUB-PAR! After 6 grand I have a car that still has a squeaky scraping sound a panel that is clearly not aligned properly. The customer service is good they listen attempted to address my issues and cut my deductible in 1/2 for having to trek back to the dealership to attempt to get a car with repairs that was not done correctly. However in the end I still have a car with repairs not done correctly. I would not recommend Matick for repairs past a tire and oil change as those are the only maintenance items that I have never had an issue with....because this REPAIR fiasco is not my 1st rodeo with them ... In short GREAT customer service .... POOR mechanics and technicians! More

Terrible communication between customer and service departme Communication at the service department from service to service manger is terrible. They WASN'T going to notify me that they needed to keep my car o Communication at the service department from service to service manger is terrible. They WASN'T going to notify me that they needed to keep my car over night after my car had been in service all day from 8am to close. Nobody looked at My car that day. The communication between the service and manger both need work. This location had my car from Thursday until Tuesday, Very Unacceptable. Once again im forced to rate this location 1 star, but actually I would like to rate this location a zero.. More

Love them The guy say your car is in great shape!!! I say it should be I only bring it here 2011 chevy traverse. My travel car. They take good care of me The guy say your car is in great shape!!! I say it should be I only bring it here 2011 chevy traverse. My travel car. They take good care of me More

Best service in town As always Matick Chevrolet is top notch 5 stars when it comes to service. They get you in and out real fast and they treat you like a VIP every time. As always Matick Chevrolet is top notch 5 stars when it comes to service. They get you in and out real fast and they treat you like a VIP every time...not to mention their upscale lounge with free coffee, wifi, comfortable chairs, and flat screen tv's. More

I brought my Cadillac Deville in to have a misfire diagnosed on Friday 8/30/13. I was contacted the next day by Darlese and informed that the technician diagnosed my vehicle and that I would need new diagnosed on Friday 8/30/13. I was contacted the next day by Darlese and informed that the technician diagnosed my vehicle and that I would need new spark plugs. I agreed to let him install the plugs. I was told that my car would not be ready that day, which I expected. They were closed Monday because of the holiday. I called Tuesday afternoon, to get an update on my vehicle. I was told that since Darlese was not at work i would have to call back the next day. NOBODY was able to help me. Wednesday arrives and my vehicle still is not repaired. They give me a loaner vehicle and insure me that it will be completed that day. The following day I receive a call from Darlese stating that I would need a new engine. HUH??? How did my service repair go from replacing spark plugs to replacing the engine overnight? She told me that the technician said had low compression in one of my cylinders. I then informed her that the technician, had he done his job correctly should have noticed that before replacing the plugs. She agreed and decided not to charge me for the spark plugs, but I still needed a new engine. I asked further questions trying to figure out how the technician came to that conclusion based off a compression test. She said he did not do any further testing and was unable to give me anymore answers. I go to pick up my vehicle and when I start up my car the engine sounds horrible, mind you my car ran silent when I brought it in. My engine sounds bad and the car cuts off. I'm thinking "what did they do to my car?" They agree to fix the problem and get it in the condition it was in when I brought it to them. I receive a call later from Darlese, informing me that the technician had forgot to hook up my ignition coil. I don't know if they were trying to scare me into purchasing a new engine or that the technician working on my vehicle is just that incompetent. I hope no damage was done from his error. An 8 cylinder vehicle operating on half an engine is not good. i also hope everything else s connected properly. Now I have to take my car to another mechanic for inspection to make sure the technician did not ruin anything. I went to pick up my car today. It sounded normal. I asked further questions about the compression test the technician had performed and found out the technician only tested one cylinder. WHAT??? To do a PROPER compression test, all cylinders need to be tested for an accurate reading. It sounds like this technician needs to go back to school. They want me to spend thousands of dollars based off atest that was not performed correctly. I trusted these guys. I had even purchased my wife's car earlier from them earlier this year. I WILL NEVER TAKE MY CAR THERE AGAIN. I advise you to do the same unless it's warranty work. More