George Moore Chevrolet

Excellent Customer Service! I recently moved to the Jacksonville area, and was due for an oil change and tires rotated. I found the dealership online, and they were close to hom I recently moved to the Jacksonville area, and was due for an oil change and tires rotated. I found the dealership online, and they were close to home, so I scheduled an appointment. I had over 55,000 miles on the original set of brakes, so I scheduled front brake service as well. From the moment I arrived, Mr, Fall, my service consultant, was extremely friendly and verified the services I asked for. A few hours after dropping off my truck, Mr. Fall called me to tell me the truck was ready. Once I got there, he said that I still had over 50% of my brake pads left, and that he didn't replace them because "he wasn't going to sell me a service I didn't need". EXCEPTIONAL CUSTOMER SERVICE!! More

Someone please give them the definition of SERVICE Dropped 2012 Camaro off for scheduled appointment 7:30 am. Thank goodness I did not wait. Needed rattle in convertible top checked. Also, transmission Dropped 2012 Camaro off for scheduled appointment 7:30 am. Thank goodness I did not wait. Needed rattle in convertible top checked. Also, transmission sticking. Would not go in reverse or forward. That particular morning heard a pop when reverse finally decided it was ready for it's day. Did not get a call back close to 4 pm. Could not duplicate the noise I was told. Needed to check the top for more information. Has a lot of parts. Are you kidding me? Then wanted to charge me almost $100 to tell me that and keep my car overnight. I think not! When I picked my car up, I demanded to see the ticket. Never produced. This the second time I have had a problem with this service department. The last was for a simple oil change that turned into a car tow. Done! More

Very friendly Made sure that we were kept up to date on what they were doing and how much longer it would be. All around good experience. Made sure that we were kept up to date on what they were doing and how much longer it would be. All around good experience. More

Mike Harris Advisor 310 I have been a customer of George Moore for more than 4 years. I've always been treated fairly and with exceptional service. My last advisor which I ha I have been a customer of George Moore for more than 4 years. I've always been treated fairly and with exceptional service. My last advisor which I had for the last 4 years retired and my new one (Mike Harris) is perfect. He told me the problem, confirmed my pick up day, and when that got pushed a day, apologized and offered me a loaner for any inconvenience. I was thrilled to see the quality of Custermer service had not changed with new folks and give Mike 5 stars. I'm looking forward to a continued relationship with Mr. Harris and George Moore. S. Cabler More

SERVICE DEPT HAS COME A LONG WAY Since Scottie Reynolds has started working with my fleet of vehicles our service experience has been great. Thanks for all their hard work getting my Since Scottie Reynolds has started working with my fleet of vehicles our service experience has been great. Thanks for all their hard work getting my vehicles in and out fast!!! Mike R Mayport Naval Base More

Found a new home for our fleet service! After a continuing decline in customer service at Coggin Chevrolet, I went on the hunt for a new service center to service our fleet of Chevrolet After a continuing decline in customer service at Coggin Chevrolet, I went on the hunt for a new service center to service our fleet of Chevrolet suburbans. I stopped by George Moore Chevrolet during my search and was lucky enough to meet the service manager upon my initial visit. No Wonder, His office is in the service lane with an open door policy and total unobstructed view of the service lane and service dept. In speaking with Dennis the service manager and explaining my needs, he immediately introduced me to service adviser Scottie. I immediately found that both Scottie and Dennis were attentive to my needs and more than willing to address my concerns. Scottie has got to be one of the most energetic and assertive people I have ever met, not to mention his Get it done approach. I have re visited the service dept 5 or 6 times over the past month for routine service on our vehicles, Each and every time Scottie has met or exceeded every expectation. Hell, this past visit I did not even have time to go across the street for lunch while an oil change and tire rotation was done. Lunch was put on the table and Scottie was calling to tell me the vehicle was done. As a small business owner that relies on each of the trucks to run my business, I can hardly put into words how impressed I am. AWESOME!! comes to mind! Keep up the good work, I look forward to our ongoing business together. More

Do not use this dealership to service or repair your car! The most horrible service I have EVER experienced! I have had my car in this dealership 5 times in the last year. A few thousand dollars later, my car The most horrible service I have EVER experienced! I have had my car in this dealership 5 times in the last year. A few thousand dollars later, my car is STILL not fixed. What I learned today from a private mechanic is that I have a bad sensor in my transmission. A simple hand held device located the exact problem in under 3 minutes. In a whole year, the incompetent staff at George Moore Chevrolet could not locate the problem. In the meantime my warranty expired. There was ample time for the dealership to locate and repair the problem!! I am outraged at the complete lack of ethics, integrity and service I received. I would NEVER recommend this dealership to ANYONE and intend on filing a suit against them. More

Cody Misenheimer is Defined as, Superior Customer Service!! I recently had to take my Chevy Equinox in for service and could not have been more pleased with the superior customer service and professionalism tha I recently had to take my Chevy Equinox in for service and could not have been more pleased with the superior customer service and professionalism that Cody Misenheimer provided. Cody greeted me with a smile, inquiring about the problem and took notes of all of my concerns. He told me that he would do his best to address the issues and would keep me updated on the progress. He held true to his word, keeping me updated on the status and promptly communicating timeframe and next steps. Cody made the experience a smooth and pleasant one. I will definately be returning to George Moore for service and asking for Cody. Cody, thank you More

Home of the 2.5 Hour Oil Change This past Friday, I had an appointment to have my warranty covered oil change and maintenance at 1:30pm. I was told that it would only take one hour t This past Friday, I had an appointment to have my warranty covered oil change and maintenance at 1:30pm. I was told that it would only take one hour to have this done (I asked due to a prior 2.5 hour wait). I called to move the appointment to 12:30 that day due to another appointment at 2:30. I got to the service department at 12:30 and waited…and waited, and waited. At 2:15 I asked where the car was because I had to leave. This makes the second bad experience at George Moore service. The first was truly horrible, but I reserved judgment thinking they were just having a bad day. As previously stated, I waited 2.5 hours and there were oil smudges left in the interior of the car. I called to speak to the service manager, who was not there at the time, but I never even received the courtesy of a return call. The ONLY reason I returned is that the service was included with my purchase, which was made at George Moore. When that runs out, I will be getting 20 minute oil changes at Jiffy Lube. More

Great service by Rian Buckman We where from out of town for appointments at the Mayo clinic and our car started over heating. Rian really showed an understanding about what we was We where from out of town for appointments at the Mayo clinic and our car started over heating. Rian really showed an understanding about what we was going thru. He got us in and out as quickly as he could. I am sorry it took so long to post a review because this guy is really a great person. I would recommend anyone to go to Moore Chevrolet and get Rian to help you. Thank you Rian you made me feel like you truly cared about my well being. More