George Moore Chevrolet - Service Center

Top-notch customer service! Every time I visit this store, whether it be for a part, oil change, or service on my Cruze, the customer service I receive is outstanding and efficie Every time I visit this store, whether it be for a part, oil change, or service on my Cruze, the customer service I receive is outstanding and efficient! Rian always greets me with professionalism and an eagerness to help me in any way. I know I'm in good hands as soon as I pull up! Thanks again and see you soon! More

My experience is always good when I visit George Moore Chevr Just want to thank rian for going above and beyond to make sure im taken care when I visit the dealership. Chad was great this morning as well. Thank Just want to thank rian for going above and beyond to make sure im taken care when I visit the dealership. Chad was great this morning as well. Thanks guys see you next time. More

New tire Rian is the only person I like too deal with at the dealership. Hands down he is the best. Even though he is not a salesman, I would only trust him Rian is the only person I like too deal with at the dealership. Hands down he is the best. Even though he is not a salesman, I would only trust him too sale me my next car or truck More

Lack of Service/Caring My car was brought into the service dept after receiving a recall notice in the mail. For 2.5 weeks I was given only "guesstimates" as to when the par My car was brought into the service dept after receiving a recall notice in the mail. For 2.5 weeks I was given only "guesstimates" as to when the part needed would arrive and my car would be finished. There was absolutely no communication from them. I had to call the dealership if I wanted to know anything and finally I just went there to find out that the part had not only arrived but that it had been there for days. My car had still not begun service at this point. When it was finally ready I had to walk the lot for 5 minutes to hunt it down only to find the inside of my car was covered in grease. Dissatisfied and Irritated would both be extreme understatements. More

gott'er done. After some difficulties locating the right parts, the dealer installed new aerodynamic mirrors under GM warrantee and threw in a tire rotation for the After some difficulties locating the right parts, the dealer installed new aerodynamic mirrors under GM warrantee and threw in a tire rotation for the delay. They also dropped me home and picked me up the same day. I would consider their dealership for future service if my Volt ever needs it. More

Keys were locked in car and vehicle was damaged In short, I am extremely dissatisfied with the service department at George Moore Chevrolet. During a routine oil change, an employee locked the keys In short, I am extremely dissatisfied with the service department at George Moore Chevrolet. During a routine oil change, an employee locked the keys to my 2013 Chevrolet in my car. The end result included damage to my car, which I was not informed of, and discovered on my own. The dealership has accepted responsibility for the damage and has agreed to correct it, but I feel that the method used to gain entry to my car should have never been used and the situation makes me question the judgment and integrity of the service department team. I had a 2:00 pm appointment for an oil change and arrived on time. When checking in, I requested that the courtesy car wash be skipped, because it was raining and I was interested in saving time. Around 3:00 pm, I was approached by the service advisor who asked if I had the OnStar app on my phone, which I did not. At one point I had the OnStar app, but I uninstalled it after my OnStar trial expired. The service advisor then informed me that the detailer had locked the keys in my car, and that, in order to gain access to the car, he would be having a new key cut. About a half hour later, I was informed that a new key would not be cut because new keys have to “be ordered from Detroit” and that they would be contacting a locksmith to get the car unlocked. I inquired as to how the locksmith would be opening the door and was assured that they would not be using a slim jim/lockout tool. About forty minutes later my car was ready. The service department called Chevrolet Roadside Assistance (using my account) and the Roadside Assistance paid for a lockout service provided by a company called Pop-A-Lock. The dealership gave me half off the price of the oil change, and I left the dealership. When I got home, I noticed damage to the driver side window seal. A slim jim/lockout tool had clearly been used to get the door open. The lockout tool damaged the seal on the window. A stretch of the seal, several inches long, was shoved down into the door. I immediately called the dealership and spoke with the service advisor. He acknowledged that while he initially thought that the locksmith would not use a slim jim/lockout tool, this type of tool was used. The advisor indicated that the damage would be repaired. Discovering that my car had been damaged was very frustrating, so I immediately called the dealership back to speak with the service department manager. After explaining my dissatisfaction to the manager, he somewhat dismissed my account of the scenario and told me that slim jims/lockout tools are not used anymore, because “they don’t work on new cars” and indicated that they (George Moore service department) could contact Pop-A-Lock (if necessary,) while affirming that the damage would be repaired. I returned to the dealership the next morning. After looking at the damage, there was no denying by the service department manager that entry to the car was gained via a slim jim/lockout tool. The manager ordered the part that will be needed to repair the vehicle and agreed to provide me with a loaner vehicle when the part arrives and I drop my car off. I understand that mistakes happen and I was completely fine with the incident (which did cost me time and cause me to be late for an appointment) up until the point that damage was done to my vehicle. I find it baffling that I took a 2013 Chevrolet vehicle to the Chevrolet dealership (where I purchased the vehicle new) and they were unable to open a locked door without contacting a subpar locksmith company. I find it completely unacceptable that my vehicle was damaged and that the dealership left it up to me to find the damage instead of immediately owning it. To me, it does not matter who caused the damage to the car. I took the vehicle to the dealership for service and the vehicle left the dealership damaged. While there are several friendly people in the service department at George Moore Chevrolet, based on my experience, I would not recommend doing business with the company. My experience calls in to question the service department’s decision making capabilities, skills, competency and integrity. More

2 hours for oil change forgot wheel lock key back in car. Sliced tire when rotating and said it was road hazard my fault but we will sell you one. 6000 miles on new car. Let's see just bought 38000 dollar ca Sliced tire when rotating and said it was road hazard my fault but we will sell you one. 6000 miles on new car. Let's see just bought 38000 dollar car and you can't replace a 127 dollar tire More

I get my 2011 chevrolet serviced here at George Moore Chevrolet on Atlantic since June of 2012 although I didnot buy my care there. I get excellent service the servicer in the service dept Jimmy Rushfor Chevrolet on Atlantic since June of 2012 although I didnot buy my care there. I get excellent service the servicer in the service dept Jimmy Rushford is always pleasant and goes over and beyond what I feel is required of him. Jimmy just recently helped me with a situation with one of the wheels on my car that should have been taken care of when I bought the car but was not.I am a widow not knowing much about these things and Jimmy is not one of those that take advantage of these types of situations.Jimmy keeps me informed on the status of my car being service and gives me an approximate time that it may be finished when all is done Jimmy opens the door for me and let"s me in my car. Jimmy is a true gentleman and really displays compassion for people. I specifically ask for Jimmy when it is time for my car to be serviced. More

I have been a customer of George Moore Chevrolet for quite a while now. This is the second Chevrolet product which I've had serviced by them. Carlos Gil, was my first service writer, and really treated quite a while now. This is the second Chevrolet product which I've had serviced by them. Carlos Gil, was my first service writer, and really treated me like I was always important. Richard Graham is my technician of choice to service my vehicle, why....because he does the job right the first time. Never have I once had to come back due to something not being done. Any and all questions or concerns I have are answered to the best of their ability. Since Carlos has left, Jimmy Rushford has been my service writer and has treated me just the exact same as Carlos. Very friendly, respectful, professional, and answers all my questions if he can. I've wanted to get the owner's email address and send him an email praising the service dept. I can't leave out Mike the service manager, he has also helped me out and answered some of my questions. Overall, I love this dealership and practically know almost everyone who works there which tells anyone just exactly how often I service my car here. I could go on and on, but I will leave it here by saying this: Thank you Jimmy Rushford, Richard Graham, other employees whom I speak to, and most importantly George Moore for reopening your dealership. More

This dealership is fabulous for service department. I have just moved back to Florida from Virginia and needed to take my Equinox in for a recall item. George Moore Chevy exceeded all my expectations! T have just moved back to Florida from Virginia and needed to take my Equinox in for a recall item. George Moore Chevy exceeded all my expectations! They took me without an appointment, gave me a courtesy ride back home, and then picked me up when my car was ready. Plus they wash and vacuum as part of their service at no charge. These guys know what it takes to deliver great customer service. I will be back, and I will recommend them to everyone. More