I’m not going to get into it 100%. Before it gets negative, Paul is great and does what he can do to make you happy.
I will never return to this dealership for anything. The way they talk to you is down right RUDE. I purchased a 2020 Ford Fusion titanium from them CERTIFIED. When i went to leave I said to my sales guy that the headlight was foggy and had condensation inside it. He said it was normal since it just went though the wash. NO that’s not normal. Anyway.. I call that night to have a new one ordered because I’m not having issues down the road with the headlight. It gets ordered, I drop my car off Monday to be fixed, was told I would have it back Tuesday evening. So I call to see if my car is going to be ready to pick up and get told no. Okay whatever.. I call Wednesday to say I want to come pick my car up whether it’s done or not and SALES MANAGER MATT flips out on me screaming at me through the phone, so of course I give an attitude right back because I’m not going to be talked to like that. He tells me the car can be picked up when it’s done and when they tell me it can be picked up and stop rushing them because I have a loaner so it’s no issue. So I say I should’ve never gotten the car being this is how they treat customers and he says “ YEAH YOURE 100% RIGHT YOU SHOULD HAVE NEVER GOTTEN THE CAR WE DROPPED 10k OFF THE PRICE FOR YOU. xxxxxxxx! The car was listed for 37k brand new, I got it used for 25k, that is what it was listed for online. Yeah I may have had a loaner, but that loaner was a base model, I just purchased the top of the line fusion, I wanted my car back. There was no reason for him to talk to me the way he did. If he would’ve just said listen, we’re short staffed or I’m sorry for the delay, I wouldn’t be so pissed off. extremely disgusted with the way this place talks to their customers. When they called to tell me the car was ready to be picked up they said it was detailed and had a full tank of gas. Car was detailed but tank was almost empty. Once again, this is SALES MANAGER MATT. Extremely unprofessional.