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George Wall Ford
Red Bank, NJ
312 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 312 reviews
July 04, 2016
Best Experience EVER!!! I previously leased a car from Freehold Ford and for the next two years was so sorry I did so. So when I went into George Wall Ford I was prepared fo I previously leased a car from Freehold Ford and for the next two years was so sorry I did so. So when I went into George Wall Ford I was prepared for the same miserable experience but boy was I surprised. Izzy was my salesman and was he ever amazing. He listened to me and even suggested that I take the car overnight to see how I like driving it as I was going from an Escape to a Fusion...that was the selling point. The best was Izzy came in on his day off to see how I liked the car and help me purchase it. I told him I would come back when he was here but he wouldn't hear of it. I'm so glad because I love my Fusion. I wish all salespeople were like Izzy. I recommend him to everyone... Thanks again Izzy & George Wall you surpassed all my expectations!!!!! More
by christine cullen
Employees Worked With
Izzy Rodriguez
May 23, 2016
To The Top I recently bought a 2012 used Fusion using the Internet, wanting to avoid thrall-too-frequent hassles when visiting a car dealer. Though there were a I recently bought a 2012 used Fusion using the Internet, wanting to avoid thrall-too-frequent hassles when visiting a car dealer. Though there were a couple problems anyway, when I brought them to the attention of the owners they were immediately dealt with. I don't want to create more work for the owners (the Wall brothers), but that's what it took to get an excellent result. More
by Easilysatisfiedwiththebest
Employees Worked With
None of the above
February 24, 2016
Dissatisfied consumer This dealership practices very deceitful tactics. False advertising and information on their website, no explanation as to why the numbers on the new This dealership practices very deceitful tactics. False advertising and information on their website, no explanation as to why the numbers on the new vehicle and on my trade-in were changing from day to day. I was asked to bring my car to their dealership for an appraisal under the pretense of getting an increase in the value. When these concerns were brought to the attention of personnel, they denied all of this. Very dishonest. Steer clear of this dealership!!! More
by JLSmith22
Employees Worked With
Matt Small
February 19, 2016
Friendly, efficient, and worthwhile I mostly spoke to Mr. Palermo, who was great, and everyone else in the dealership was friendly and willing to help in any way they could as well. The I mostly spoke to Mr. Palermo, who was great, and everyone else in the dealership was friendly and willing to help in any way they could as well. There was a great selection to test-drive, and the prices offered were very reasonable. To top it all, when it turned out the car I was looking for wasn't available in my color, Mr. Palermo drove to Boston to pick it up from another dealership and then drove it to my door free of charge. I highly recommend this dealership to anyone interested in Ford or Lincoln in the nearby area. Or even if you're not - it was a two-hour drive for me, but if you want good prices and good service, it's worth it! More
by rentin0
Employees Worked With
Paul Palermo
January 09, 2016
A positive review for Steve Steve was wonderful .. He traded in my Toyota rav4 for me and put me in a 2016 Ford Escape within just a few days.. Very professional and courteous ; Steve was wonderful .. He traded in my Toyota rav4 for me and put me in a 2016 Ford Escape within just a few days.. Very professional and courteous ; he found something perfect for me at a great price! More
by Marielaino66
Employees Worked With
Steve
December 14, 2015
Awesome, pleasant experience. I stopped in to the dealership and met salesman Mike L. He was very pleasant and answered all my questions. I checked out and test drive the Lincoln M I stopped in to the dealership and met salesman Mike L. He was very pleasant and answered all my questions. I checked out and test drive the Lincoln MKX (really nice car-btw). The environment was very clean and freindly and the refreshment center for customers is well stocked. I didn't end up buying, but I was very satisfied with the way I was treated. Thank you Mike L. More
by Seal89
Employees Worked With
Mike Lalley, Kate Sagitova
September 11, 2015
It's how special you are treated AFTER the sale I write reviews for a living so I wanted to take a very unique approach to what I wrote about my experiences with George Wall Ford Lincoln in Shrewsbu I write reviews for a living so I wanted to take a very unique approach to what I wrote about my experiences with George Wall Ford Lincoln in Shrewsbury. Everyone at George Wall urged me to write a positive review. Most people, just taking possession of their vehicle would do exactly that. However, I decided to wait. I wanted to see what happens weeks after a person leaves the dealership. Would I feel as "special" long after the sale was over as I did the day I walked into the dealership? Unfortunately, I can't say I do feel "special" anymore. I will talk more about this in a few moments. Let me begin by saying that I have been a long-time leaser of Cadillac vehicles. Over the course of a decade I leased several Cadillac models. I like their brand. However, after a decade, I felt the brand was no longer re-inventing themselves. Meanwhile, Lincoln made a huge splash with the introduction of the 2016 MKX. Here was a real game-changer in the line of mid-sized luxury crossovers. I was intrigued by the smooth, quiet ride and the 19-speaker Rebel system. I did a lot of Internet research before even stepping into George Wall in Shrewsbury. I talked to someone who had just bought a 2016 MKX from Irwin Lincoln in Freehold. That person urged me to go see them first as they were a "family" operation who had treated him like family. He told me there was no haggling and that he felt he got a very fair and sound price for his vehicle. My choice to go with George Wall was solely based on the fact that they were less than a mile from my home. My salesman at George Wall was Bob Maloney. I really liked Bob and felt that he was a very knowledgeable and competent salesperson. I would recommend him highly. However, I didn't care for the haggling process. Of course, like any dealer, my price started very high. It took quite awhile to come down to a price that I felt was fair. However, once I got home I found out that the lease calculator on Lincoln's website showed an even better price. The explanation I was given seemed rather implausible given what I was pricing. I really have to give the most praise to Sales Manager Matt Small who went above and beyond the call of duty to secure me a 2016 MKX when there were none to be had. It was mid-Summer and the 2016 MKX vehicles were only beginning to make it to dealerships. The vehicle I had ordered would take at least 10 weeks to arrive. I was close to going with another Luxury brand because of the wait. There was an out-of-state dealer who had a MKX with comparable specs. The dealer was being unresponsive to requests to make a swap. Matt Small did a remarkable job of doing the impossible and securing me a vehicle despite the obstacles. For that, I should give George Wall Lincoln 5 stars. However, I was disappointed with a few things that happened after the sale was over. To begin with, the MKX, in general, is missing a huge feature. It does not have a digital speedometer in the instrument cluster. By all rights, it should be there. The owners manual states it should be there. I went back-and-forth with the Internet Sales Manager, asking him to help me get in touch with the right people to help me bring this issue to light. The best the sales manager could do was tell me to deal with Lincoln's online support. I found that response to be disheartening. I had already gone that route. Meanwhile, I just found out, by reading a Lincoln Internet Discussion group, that one owner's sales manager called Dearborn Michigan directly to bring his customer's concerns to the powers that be. Why couldn't someone in that position at George Wall Ford Lincoln not go the extra mile for me when I asked for his help? That same individual saw me the following day, sitting in the service area of his dealership. This sales manager, who I just leased a $60k vehicle from said "hello" to me as if I was an afterthought. I no longer felt "special." The magic was over. Also, vehicle prep was sloppy. Lots of outer vehicle transport stickers never removed. I was peeling off stickers for days afterwards. More
by NJRonbo
Employees Worked With
Jeff Fraley, Bob Maloney, Matt Small
September 04, 2015
Very honorable dealership We leased a 2016 Escape. the dealership was very responsive to our concerns and very willing to keep us as a long term customer. we have purchased sev We leased a 2016 Escape. the dealership was very responsive to our concerns and very willing to keep us as a long term customer. we have purchased several cars from them and we are looking forward to a long relationship together. More
by wayne2622
Employees Worked With
Chuck Donlin, Paul Palermo, Jonathan Siefel
August 24, 2015
Exceeded Expectations ! From the moment I walked into George Wall Ford, my experience was extremely positive. I was greeted first by Matt and then by Ahmed. Matt assured ! From the moment I walked into George Wall Ford, my experience was extremely positive. I was greeted first by Matt and then by Ahmed. Matt assured me that he would do everything to make certain my car buying experience was pleasurable and that they would do everything to earn my business. From there Ahmed took over and took me on a test drive. There was absolutely no pressure to buy, only reassurances that George Wall Ford was here for me when I was ready. I must say Ahmed returned all of my calls. However I must point out that Ahmed even returned calls on his day off. He never kept me waiting! This is exceptional service. I have purchased Jaguars, Porsches, Mercedes, and Cadillacs and I was never treated nearly as well by those dealers. George Wall Ford is beyond exceptional! However the experience became even more outstanding. Paul the GM and Matt the sales manager did the impossible, they located the one and only white Mustang GT Premium convertible with a ceramic leather interior on the east coast from a dealer who never does dealer swaps! How they did it is nothing short of amazing. They went all the way to Quincy Massachusetts to ensure my happiness by getting my car in time for my birthday! Then to ensure my piece of mind, with regards to my 6 speed manual transmission Mustang GT being driven from Quincy Massachusetts to N.J., I was told that a family member of the owner of the dealership will be getting the car. UNBELIVABLE! My salesman Ahmed waited after the dealership was closed on a Friday night to receive my car from the swap and make certain that it would be ready for me on Saturday. This is personalized service. The management team Paul and Matt were so professional, always accessible and always accommodating It is rare to find a GM that actually is so thoroughly entrenched in each and every detail of a dealership. As stated I have purchased many vehicles and Paul the GM was involved in every step of my purchase and happiness. Finally when sitting with the finance manager, Johnathan Siegel he pointed out the virtues and peace of mind in purchasing the full protection package which is called Platinum which I did purchase. Now I have a brand new car backed by the protection that only Ford can provide. It is much better to buy your protection from the manufacturer. Who cares more about keeping a Ford customer satisfied than Ford?. Lastly I am bringing my mother who is a senior to buy a vehicle from George Wall Ford. I most certainly would not trust any other dealer. I.G. Monmouth county, N.J. More
by I. G. WHITE GT CONVERTIBLE
Employees Worked With
Paul Palermo, Matt Small, Ahmed Ibrahim, Jonathan Siefel
August 20, 2015
Best Car buying experience in New Jersey I must say this is by far the BEST dealership I have ever purchased a vehicle from! It all started with the purchase of my Mustang, than BOTH of my pa I must say this is by far the BEST dealership I have ever purchased a vehicle from! It all started with the purchase of my Mustang, than BOTH of my parents purchased a fusion! Since I have reffered numerous customers to my go to salesman, Mike Lalley! I can safely say they have created a customer for life! More
by Nick Tsougarakis
Employees Worked With
Mike Lalley, Matt Small
