George Wall Ford

I work directly with Paul Palermo and we closed two separate deals in about 15 minutes. The service department is helpful with any questions I may have. If they are busy when I call, I leave a messag separate deals in about 15 minutes. The service department is helpful with any questions I may have. If they are busy when I call, I leave a message and they get back to me on the same day. The prices for the certified pre-owned cars I bought were far and service keeps them in tip top shape for me. I took two cross-country trips in the past two years and the Ford Edge and the Mustang took the mountains like billy goats and the flats like the Pony Express. The salesman are wonderfully helpful. Joe Celli can program my stereo in 30 seconds flat. If you don't feel in sync with the salesman you work with, ask for Paul. He will either take care of you himself or match you with a rep more attuned to the way you like to buy your cars. More

worst place I've ever bought a vehicle in my life and have purchased a lot of vehicles I would not purchase a vehicle from them. I bought a CPO Lincoln from them and when it arrived it had $3300 of dama have purchased a lot of vehicles I would not purchase a vehicle from them. I bought a CPO Lincoln from them and when it arrived it had $3300 of damage on the vehicle they told me they would give me $1200 for the repair which I never received that wouldn't even cover half the repair. it took me weeks to even get a hold of anybody and nothing about it has been done. More

Do not buy from this dealer, total waste of time! ! I left a deposit on an Aviator early April, and was checking in regularly on the status. I was dealing with the Sales Managers Juan and Eric, probab ! I left a deposit on an Aviator early April, and was checking in regularly on the status. I was dealing with the Sales Managers Juan and Eric, probably talking with them twice a week and regularly verifying with them that the specific VIN was reserved in my name, to which they did confirm. I was told on May 13th that my car should come in no later than Monday May 16th. I called that Monday and was told nothing had come in. I noticed that on May 18th that my cars status on their inventory website went from in transit to in stock, so I called Eric and he told me that my car was not in and that it shows in stock when it is not. I then called on Friday, and spoke to Juan who tells me that my car had arrived Monday May 16th and was sold to someone else. I was obviously annoyed since I had been waiting over a month for this car, and was reassured that it was being held in my name, which obviously was not the case. He did not offer any type of apology, and was even rude when I was asking him how this could happen. He told me he would look further into the situation but never called me back. I then went in the next day and spoke to Eric, who also did not offer any apology and only said "I am not sure how this happened". He gave me my deposit back after trying to sell me a different car to which I was not interested. Bottom line, this place has zero customer service(the sales person that took my deposit never even returned 3 calls from me, so I had to go with the Sales Managers Juan and Eric), and they never even apologized for their mistake. I waited over a month thinking I had secured a car in a very difficult market and was very disappointed this dealership had wasted my time. Avoid at all costs!! More

We have used this dealer for 10 years. As my lease was up there has been zero customer service. I can't even get a call back. I have had to physically go into the dealer to get a response. As my lease was up there has been zero customer service. I can't even get a call back. I have had to physically go into the dealer to get a response. I have changed sales reps, neither are helpful, considerate nor have any information regarding my ordered vehicle. I went to another dealer. Very disappointing. More

Absolutely HORRIBLE customer service. I received letters in the mail explaining that my vehicle's passenger side airbag has a recall on it. I have been calling George Wall Ford every other week for 2 months in the mail explaining that my vehicle's passenger side airbag has a recall on it. I have been calling George Wall Ford every other week for 2 months now. Each time I speak to someone, they tell me I will get a phone call back. I have NEVER received a phone call from them in the 2 months that I have been trying to get this issue fixed. I have spoken to several people in the service department and today I spoke to Denise twice. Denise explained at first that the service manager was in a meeting and would call me back shortly. I waited for 5 hours and did not receive a phone call. I then called back and spoke to Denise again who ASSURED me that I would get a phone call before the day was over. It is now past their closing time and I never received a phone call, yet again. God forbid something were to happen because of this faulty airbag, GEORGE WALL FORD would be responsible. It is absolutely horrendous customer service and I advise anyone looking to do business here to abruptly turn around and go elsewhere. THIS PLACE SHOULD BE SHUT DOWN. More

Don’t buy from this dealership,they don’t get back to you,can’t give a definitive price,and you will have to make numerous calls and emails just to get half a answer,horrible dealership!!! you,can’t give a definitive price,and you will have to make numerous calls and emails just to get half a answer,horrible dealership!!! More