Gerald Honda of Countryside

Jake was my service technician during my recent visit to Gerald Honda. I needed an oil change. Also an an ongoing issue with my rear brakes howling in reverse was addressed. Brian O'Rourke and Sam assisted Gerald Honda. I needed an oil change. Also an an ongoing issue with my rear brakes howling in reverse was addressed. Brian O'Rourke and Sam assisted Jake with this issue. Our friendly and formative and very professional. Listen to my concerns and attempted to address them. Communication skills at this dealership are excellent. I felt very valued as a Honda Accord owner. Would not hesitate to buy my next car here or have my current one serviced in the future. More

Carlos Betancourt was my Service Advisor/First Contact @Gerald Honda Countryside and was extremely knowledgeable and kind throughout the entire process. My fairly new 2026 vehicle was vandalized (airbag @Gerald Honda Countryside and was extremely knowledgeable and kind throughout the entire process. My fairly new 2026 vehicle was vandalized (airbag stolen and window broken)! State Farm played games with my claim for 12 days! Carlos patiently advised me and State Farm and assured my car was repaired like new on the 13th day when State Farm finally responded with lowball estimate! Without Carlos' support, honesty and expert advice during my claim with State Farm, I might still be waiting on my vehicle! My car was expertly repaired as if it was never broken. Thank you Gerald Honda for employing an exemplary Service Advisor like Carlos who deserves additional recognition. Carlos Betancourt is my go-to Service Advisor for the life of my vehicle! More

Service Writer explained what will be done Very pleased with your Service Writer Thank you Gerald for a great service experience I will recommend this Dealership to my friends with your Service Writer Thank you Gerald for a great service experience I will recommend this Dealership to my friends More

Friendly, prompt, no over selling of services. Thorough with explaining service provided and suggested services that may be needed soon. Thorough with explaining service provided and suggested services that may be needed soon. More

Gerald's staff is always friendly, professional and efficient. I have bought 2 vehicles from Gerald; the process both times was overall pleasant. I highly recommend Gerald Honda. Andrew McIntosh C efficient. I have bought 2 vehicles from Gerald; the process both times was overall pleasant. I highly recommend Gerald Honda. Andrew McIntosh Chicago, IL More

Had a great service experience last week. Alexis was very attentive and reviewed the work that was to be done very well. Thank you Alexis Alexis was very attentive and reviewed the work that was to be done very well. Thank you Alexis More

To date- I have always had a pleasant experience at Gerald Honda of Countryside. The staff that I have had the pleasure of working with, are very friendly, helpful, and professional. The Service depar Gerald Honda of Countryside. The staff that I have had the pleasure of working with, are very friendly, helpful, and professional. The Service department is always willing to accommodate my schedule, and work around it if need be. I appreciate the suggestions that the Service Team provides for my vehicle maintenance, but they are not pushy about it, or try to force me into it; that is a plus. And one last thing to add, I love the new remodel, great job!! More

I had a great service experience at Gerald Honda of Countryside. My service writer Joe Maurino made sure that I was well informed during the process. Countryside. My service writer Joe Maurino made sure that I was well informed during the process. More

Once assigned a service representative, all went well. Explained to me my recommended services. Answered all of my questions. Made recommendations on how to care for my vehicle till my next appointment Explained to me my recommended services. Answered all of my questions. Made recommendations on how to care for my vehicle till my next appointment. Overall, vey patient. I did not feel like I was being rushed or just a metric. My only recommendation to the Service Center, is to have a greeter(s) when you arrive to direct you on where to go. The arrival process was a little sloopy and unorganized. After that, all went smoothly. More

Check-in was smooth, and service was quick. I appreciate the flexibility to drop off and pick up my car at my convenience. The thorough walk-through of recommended services, upfront cost estima I appreciate the flexibility to drop off and pick up my car at my convenience. The thorough walk-through of recommended services, upfront cost estimates, and progress updates made the whole experience easy and transparent. Great customer service—Joe is the best! More