Brian Donlan

I highly recommend this dealership and their service department! They take pride in their work, and it shows the minute you walk in the door. Been dealing with this dealership since 1991 and they have department! They take pride in their work, and it shows the minute you walk in the door. Been dealing with this dealership since 1991 and they have never let our family down. For 35 years my Honda vehicles were serviced and maintained properly. The service advisors were technically knowledgeable and always treated us with respect. They kept a 1992 Accord going for over 24 years and when I sold it everything worked properly! The service department and advisors especially Brian Donlan are world class. I have been dealing with Brian for at least 20 years, and he is a consummate professional. He and the team work with the customer to always ensure the maintenance goes smoothly and effortless. More

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To date- I have always had a pleasant experience at Gerald Honda of Countryside. The staff that I have had the pleasure of working with, are very friendly, helpful, and professional. The Service depar Gerald Honda of Countryside. The staff that I have had the pleasure of working with, are very friendly, helpful, and professional. The Service department is always willing to accommodate my schedule, and work around it if need be. I appreciate the suggestions that the Service Team provides for my vehicle maintenance, but they are not pushy about it, or try to force me into it; that is a plus. And one last thing to add, I love the new remodel, great job!! More

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Service attention was very efficient and kind, clear and simple. I decided this is my dealership for any service from now on after 3 visits simple. I decided this is my dealership for any service from now on after 3 visits More

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Terry was excellent to work with! Highly recommend this dealership. They are easy to work with and extremely reliable Highly recommend this dealership. They are easy to work with and extremely reliable More

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Gerald Honda Countryside Service department is consistently reliable, respectful, and knowledgeable keeping my Civic in tip top running shape! Service Consultant, Brian Donlan is my choice for be consistently reliable, respectful, and knowledgeable keeping my Civic in tip top running shape! Service Consultant, Brian Donlan is my choice for being an insightful listener as I describe the “rattle” I heard! Thank you ! More

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Friendly service manager and deputy! Great service in a timely manner. They check out the car and let you know how it checked out and if there’s further service coming down the line. Great service in a timely manner. They check out the car and let you know how it checked out and if there’s further service coming down the line. More

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They have very expeditious check in. Service rep Brian was very personable and delivered "bad" news with empathy. Returned my car washed even though I have to return for a part to be rep Service rep Brian was very personable and delivered "bad" news with empathy. Returned my car washed even though I have to return for a part to be replaced. Brian in Service Management called for a follow up prior to my return to complete the repair once the part arrives. Everyone I encountered was very pleasant. More

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Brian, my service advisor, epitomizes how it should be done. Certainly a top notch experience. done. Certainly a top notch experience. More

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I appreciated all the details that were taken care of after the maintenance of our Honda CRV. --We were called promptly when the car was ready at the quoted time, Brian explained what had been taken after the maintenance of our Honda CRV. --We were called promptly when the car was ready at the quoted time, Brian explained what had been taken care of, our car had been washed, and hot chocolate was available on the cold snowy day. :-) Great Job! More

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Service team did quick work. My service agent was excellent and informed. The courtesy shuttle is such a nice touch. My driver was just the nicest man! My service agent was excellent and informed. The courtesy shuttle is such a nice touch. My driver was just the nicest man! More

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